2/10 Terrible
Allan T., San Jose
14 Mar 2022
Liked: Cleanliness
Don't stay here
So, there were a few “minor” issues:
1. Why list the property as having Apple TV”, when in fact, there is none? There were 2 Amazon fire TV units, one of which appeared to work, but no Apple TV.
2. The property is small. Really small. Much smaller than you think from the pictures. If that’s what you want, so be it.
3. The TV in the living room was so old, small and far away that it was impractical to use. That’s if the Fire TV stick plugged in worked (which it didn’t).
4. There’s a bunch of old stuff in there that was taking up unnecessary space (a big old sound system, VHS player, etc.). Not a problem – just weird.
And then we get to the major issue. After 1 night, the kitchen developed a severe leak. It looked like the faucet, so we turned the water off, mopped up and called the management company. To be clear – this wasn’t a new issue – there were already “buckets” underneath the sink that were full of water.
This was early evening, and the guy we got was rude and basically refused to help. Said they’d send someone “the next day”. As it turned out, they sent someone around 11pm without warning us (when we were in bed). This guy turned out to be even ruder than the phone guy – shouted at me, refused to even say who he was or why he was in the driveway, and ultimately left without solving anything). Multiple messages the following day resulted in NO CONTACT from them. No plumber, nothing. They did send me several messages confusing me with someone else, but nothing for our actual problem.
We left a day early from our trip. We like to cook and to have an unusable kitchen was just a nonstarter for us. I have asked for some refund given this fact, but the only reply I received confused me with someone else, again.
Overall, 1 star is a little generous for this property.
Allan T.
Stayed 3 nights in Mar 2022