Wild Ginger Hotel

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Breakfast included

Housekeeping

Laundry

Parking included

Free WiFi

Explore the area

100 Pu'ueo Street Building A, Hilo, HI, 96720

Kalakaua Park
6 min walk
Hilo Farmers Market
12 min walk
Panaewa Rainforest Zoo
3 min drive
Hilo, HI (ITO-Hilo Intl.)
11 min drive

Room options

Family Suite, Ocean View

18 sq m
Ocean view
Sleeps 4
2 Double Beds

Standard Room

13 sq m
Sleeps 2
1 Double Bed

Superior Room

13 sq m
Sleeps 3
1 King Bed

Premium Room

13 sq m
Sleeps 3
1 King Bed

Similar properties

Pool

Free WiFi

Laundry

Housekeeping

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Hotel with free breakfast, near Hilo Farmers Market

A microwave in a common area, laundry facilities, and express check-out are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a garden and a picnic area.

Wild Ginger Hotel offers 18 accommodations with ceiling fans. Bathrooms include showers. Housekeeping is offered daily and hair dryers can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Wild Ginger Hotel gets good marks from our customers. During your stay, you're just a quick walk from Hamakua Heritage Corridor. Features include free WiFi in public areas and free self parking, plus laundry facilities.

Free continental breakfast served daily
Free WiFi in some public areas
Free self parking
Amenities include laundry facilities and a shared microwave
Guests have great things to say about the clean accommodations and the central location
Just a 2-minute drive from Hilo Farmers Market and 9 minutes from Kaumana Caves County Park

Free breakfast is served daily. Public spaces have free WiFi. Wild Ginger Hotel also features a garden, a picnic area, and laundry facilities. Free self parking is available.

This Hilo hotel is smoke free.

Guests are served free continental breakfast daily from 7:30 AM to 9:30 AM.

Languages

English

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site

Food and drink

Free continental breakfast available daily 7:30 AM–9:30 AM

Family friendly

Laundry facilities
Fridge

Guest services

Daily housekeeping
Front desk (limited hours)
Laundry facilities
Luggage storage
Water sports equipment

Outdoors

Garden
Picnic area

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Area rugs in room
Handrails in hallways
Handrails in stairwells
Hardwood flooring in room
Smooth flooring in room
Upper floors accessible by stairs only
Well-lit path to entrance

Shared microwave
Smoke-free property

Room amenities

Bedroom

Bed sheets
Ceiling fan
Portable fan

Bathroom

Hairdryer (on request)
Shampoo
Shower
Soap
Toilet paper
Towels

Food and drink

Fridge

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM

Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Late check-out subject to availability

Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Tax ID - TA-031-350-1696-01

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a first aid kit

The front desk at this property is open daily from 8:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival.

Property Registration Number GE-031-350-1695-01, 260020120000, TA-031-350-1695-01

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Wild Ginger Inn Hotel Hilo

Wild Ginger Inn Hotel

Wild Ginger Hilo

Wild Ginger Hotel Hilo

Wild Ginger Inn b&b

Wild Ginger Inn Hilo

Wild Ginger Inn Hotel & Hostel Hilo, Hawaii

Wild Ginger Inn Hotel & Hostel Hilo Hawaii

Wild Ginger Inn Hotel

Wild Ginger Hotel Hilo

Wild Ginger Hotel Hotel

Wild Ginger Hotel Hotel Hilo

Wild Ginger Hotel Reviews

7.4

Good

7.4/10

Cleanliness

8.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

2/10 Terrible

Rose

Business traveller

22 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

No TV, no AC. Mosquitoes, frogs, pests all over. Floor is extremely dirty. No one should live here. Shower leaks to lower floor and inside shower wall is full of water.

Stayed 5 nights in Aug 2024

10/10 Excellent

Cristie

Travelled with partner

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

This place is old and has lots of flavor. She is a 114 year old hotel. The floors aren't level, but her age shows us that uneven floors are cool! We will be back!

Stayed 1 night in Aug 2024

2/10 Terrible

Rose

Business traveller

18 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

There are pests everywhere. No Ac and ripped window screens. No TV. When I was taking a shower it leaked to the room below. Frogs are jumping around . I poked a small whole on the wall and was shocked to see the wall behind was full of water. The floors are dirty and its location next to the highway makes it noisy all night. There is NO TV or AC. This is a terrible place.

Stayed 2 nights in Aug 2024

8/10 Good

Anne

17 Aug 2024

Liked: Cleanliness, property conditions & facilities

The accommodation was comfortable with a nice little breakfast offered also. Unfortunately the wifi didn't work in the downstairs room I was in but worked fine up in the lobby area.

Stayed 2 nights in Aug 2024

10/10 Excellent

Nelmarie

Travelled with group

11 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel was very quaint! As expected for an older hotel no ac and no tv but that was no problem. Hot water in the shower takes a little time to heat but I don’t think anyone would want to take a hot shower in an already warm room. Ceiling fan worked great in keeping cool during the night. Room was clean and maintained throughout the stay. Staff was lovely and very helpful. Would definitely recommend for a more down to earth experience in Hawai’i.

Stayed 4 nights in Aug 2024

6/10 Okay

Esther

5 Aug 2024

Stayed 2 nights in Aug 2024

4/10 Poor

Carrie

5 Aug 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Stayed 1 night in Aug 2024

6/10 Okay

Diane

2 Aug 2024

Disliked: Cleanliness

Unusual & Surprising

Checking in late seemed a bit sketchy. Could have been cleaner. However, Bed was clean & comfy. Upon rising, things looked better! Quirky & with an old Hawaiian motel setting! Interesting artifacts, amethyst rock, Hawaiian wood carvings & other arts! Surrounded by lots of green foliage, bamboo trees, relaxing lounge's & a quiet setting! Lots of Coqui’s singing, if you call it that!? Also, offered a free continental breakfast with coffee, juice, fresh hard boiled eggs, fruit, pastries, spam musubi…tasty & satisfying! As for returning to the “The Wild Ginger,” we want to bring our great grands back to get a feel of the Old Hawaiian Way🌺

Stayed 1 night in Jul 2024

8/10 Good

Thomas

31 Jul 2024

Liked: Cleanliness, staff & service

This is typical old school Hawaii, just like old school Florida. OLD!!! No bugs, very clean, but old. Didn't bother me in the least. Very convenient walk to restaurants and bars. Great crash pad after beach or exploring, perfect stay over if want a break from camping. No pool, no a/c, no TV.....no problem for me! I would definitely stay there again with out hesitation should the occasion arise.

Stayed 1 night in Jul 2024

2/10 Terrible

Doug

Travelled with family

31 Jul 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Don’t stay here. The building is in an extreme state of disrepair We saw evidence of termites. The. Floors are slanted and it feels as if the building will collapse at any time.

Stayed 1 night in Jul 2024

6/10 Okay

Paul

31 Jul 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

This review is not so much a critique, but providing information for those thinking of staying here. My first impression of the hotel was awful - the building looks like a wreck from the carpark. Once you get through the front door, you get a better idea of the set-up & start to relax and I was warmly welcomed at check-in. The room was disappointing. To have no room wifi or a TV in this day and age isn’t really good enough. There was also no aircon in the room, just a small box fan, which helped a bit. The bathroom also needs a lot of work - there is no outlet so I had to shave sitting on my bed - and the shower curtain rod wasn’t secured & nearly landed on my head. The service is the best thing going for the hotel - the half dozen young ladies working there were all very polite. There was also wifi available in the public area upstairs, but the mosquitoes were terrible & I'm still scratching 5 days later. It got so bad that I started sitting in my car in the carpark just to check my emails. Whilst I don’t regret staying there, I wouldn’t go back if I was in Hilo again - just too many issues.

Stayed 2 nights in Jul 2024

6/10 Okay

Paul

31 Jul 2024

Liked: Cleanliness, staff & service

I actually stayed at the hotel twice due to a good Expedia deal, and the last two days were a slight improvement. The 'Superior room' wasn’t much different - the only additions were a floor mat, a stand up air cooler and bigger bed, otherwise it was identical to the Standard room. But the room was also on a noticeable slant which can't be good. I was disappointed that there was no shampoo or even soap in the bathroom - thankfully the previous guest had left their bar in the shower. And the front desk was unable to provide me with a receipt on checkout, because of their 'system' - by that stage I'd had enough and just wanted to get going.

Stayed 2 nights in Jul 2024

10/10 Excellent

IEUFAKA EDOUARD-JOSEPH

30 Jul 2024

Liked: Cleanliness, staff & service, room comfort

First but not Last stay visit

Quite neighbourhood within an easy walk into Hilo town area. Very eclectic and historic establishment. Respectful and courteous staff.

Stayed 5 nights in Jul 2024

8/10 Good

Philip

Travelled with partner

27 Jul 2024

Liked: Cleanliness, staff & service, amenities

This is an old style Hawaiian property that needs to be updated and brought into the 21st century! The lack of tv & wi-fi in the rooms needs to be addressed. It is all very well being surrounded by tropical forest but that comes with constant loud birdsong ALL night long.

Stayed 2 nights in Jul 2024

2/10 Terrible

Ivonne

Travelled with group

27 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

It looks like it hasn’t been cleaned. Most amenities were either broken or unusable. We left because of how uncomfortable it was.

Stayed 1 night in Jul 2024

4/10 Poor

Farhat

Travelled with family

26 Jul 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Why or how is this property listed in Orbitz? The pictures of the property in Orbitz are very deceiving. Window pane broken, dead roach in bathroom, cannot adjust water temp in shower, water comes out in an angle from the faucet, light switch in bathroom malfunctioned and so light stayed on ALL night, no room in bathroom to keep your clothes or toiletries, minimum number of pillows and towels. Orbitz/Expedia should de-list this property. Sheets and towels were clean. Staff was friendly. Breakfast decent.

Stayed 1 night in Jul 2024

2/10 Terrible

Gina

Travelled with family

26 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I’m honestly surprised that this property hasn’t been condemned, due to the angle at which it is slanted. I am all for old, charming, rustic and low key, but this hotel was run down and dirty. There was no hot water or air conditioning, stinky mildew in the shower, and tons of knats in the bathroom. It is convenient to the downtown area, but not worth it. We couldn’t get out of there fast enough.

Stayed 1 night in Jul 2024

10/10 Excellent

Jagger

24 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2024

8/10 Good

Tom

23 Jul 2024

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

Good location, friendly staff

Really friendly helpful staff. Place is in a little bit of disrepair and needs fixing up. Had no hot water in my room. Great location though if you want to get into Hilo it's a 5 min walk to the main street.

Stayed 1 night in Jul 2024

2/10 Terrible

Barbara

Business traveller

22 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The basic amenity HOT WATER was not included. The hotel breached the contract by failing to to providing a basic necessity. My son was told to go down to the lobby and shower there. He tried and the water was still cold. After running the water for 20 min he decided to check out at 4am. My son is a fire fighter and had to report to work at 5:30 without a hot shower. I called and the office and lady manager apologized to me for the lack of hot water. I explained to her what happened and why my son left. She stated no refunds and I told her the hotel created the cause for departure. This hotel was well aware of their Hot Water problem back in 2021 per reviews and did nothing to correct it. I requested my credit card company to reimburse me total charges for 4 days. As per Expedia they have also requested owner to refund. This property owner accepts no responsibility for anything they cause to people. The pictures are not as described in no kind of SHAPE, FORM or FASHION.

Stayed 4 nights in Jul 2024

2/10 Terrible

Arilyn

Travelled with family

21 Jul 2024

Disliked: Cleanliness, amenities, property conditions & facilities

The staff was very nice- but the hotel was run down, had peeling paint, and we walked into the bathroom to see cockroaches scattering. We had to check out after 1 night because we just couldn't sleep there

Stayed 4 nights in Jul 2024

6/10 Okay

erin

21 Jul 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2024

10/10 Excellent

Mick

6 Jul 2024

Lots of paint chips behind the bed hope not lead based?

Stayed 1 night in Jul 2024

10/10 Excellent

Lisa, Captain Cook

5 Jul 2024

Liked: Staff & service

I’d like this property because the convenience of where it’s located. It’s a little older plantation style a few ants but for the price and the convenience is great. I’ll definitely come back. I’ve been here several times.

Stayed 1 night in Jul 2024