The overall property at Bunny Hill is beautiful! It’s a quiet cottage with lots of room to spread out in the house and on the grounds, we stayed for 7 nights. My family and I drove from FL, about 9 hour drive from where we live, it took us all day to get there, we didn’t arrive until after dark around 6:30pm. The only reason I’m giving this property 4-stars, is that upon arriving at the destination, Juliann had no clue we were even booked for that night. I had messaged her an hour prior to our arrival saying I never got an access code or information about how to enter the house, no response. I tried calling twice and no pick up, luckily she lives on the property and I had to knock on her door. She apologized many times, and asked us to come back in a hour, as she still had to get the house ready/cleaned, because she got the dates mixed up. On my part, this had never happened to me before for a VRBO stay and I was shocked considering she had such wonderful reviews on her listing, it was not a good first impression and it was a huge inconvenience for my 2 toddler kids, mother, my husband and my dog. She did reimburse me for some of the cleaning fee, which was appreciated, but we were all tired from driving all day and for someone not to remember that we booked the VRBO was terrible. Besides this issue, the rest of our stay was great. She had texted us almost every day to ask if we needed anything and if everything was ok, which was very kind. I did think a lot of the outlets of the house were older and some were spotty and didn’t work well. The kitchen was big and beautiful, but missing many day-to-day items, such as whisk or scissors and more silverware would have be useful. The overall house was very clean and comfortable and the massive chandelier in the sitting area was breathtaking. She had it decorated beautifully. The walkway down to the house was horrible for older people, and is in need a railing/fixing and more lighting, especially at night when everything is so dark. Overall, the property was a quiet retreat close to many little shops and conveniently located to Helen and Cleveland.