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Hakone Airu

4.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hakone Airu

Separate bathtub and shower, spring water bathtub, free toiletries
Front of property
Down duvets, minibar, in-room safe, desk
Hot springs
Extra beds

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Explore the area

Map
499-1 Yumoto, Hakone, Kanagawa, 250-0311
  • Tamadare Falls
    8 min walk
  • Gyokuren Shrine
    9 min walk
  • Tenzan Onsen
    18 min walk
  • Atsugi Air Base (NJA)
    51 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

Separate bathtub and shower, spring water bathtub, free toiletries

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for New Year Limited Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

Terrace/patio

New Year Limited Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Sashimi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

Down duvets, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F with open-air bath, Room Only, Check Out 11am

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Red king crab Dinner) with open-air bath +Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room_Dinner Included _, Non Smoking, Mountain View 2F, C/O 9am, Open-air bath, Private Meal

Ryokan dining

Standard Room_Dinner Included _, Non Smoking, Mountain View 2F, C/O 9am, Open-air bath, Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, C/O 9 am, Open-air bath, Private Meal

Ryokan dining

Deluxe Room, Non Smoking, Mountain View 4F - Dinner Included, C/O 9 am, Open-air bath, Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

Down duvets, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Red King Crab Dinner) with open-air bath + Private Room

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Steak Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Steak Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F with open-air bath,Room Only, Check Out 11am

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Sushi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

Room service – dining

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Aromatic massage 60mins

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F - Dinner Included, C/O 9am, Open-air bath, Private Meal

Ryokan dining

Superior Room, Non Smoking, Mountain View 3F - Dinner Included, C/O 9am, Open-air bath, Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Steak Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F with open-air bath, Room Only, Check Out 11am

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

Room service – dining

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Aromatic massage 60mins

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for New Year Limited Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

Separate bathtub and shower, spring water bathtub, free toiletries

New Year Limited Deluxe Room, Non Smoking, Mountain View 4F with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down duvets, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Sushi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F (Sashimi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

Room service – dining

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Rental Kimono

Down duvets, minibar, in-room safe, desk

Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Rental Kimono

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for New Year Limited Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

New Year Limited Superior Room, Non Smoking, Mountain View 3F with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Rental Kimono

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F open-air bath+Private Room Meal+Rental Kimono

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Rental Kimono

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F open-air bath+Private Room Meal+Rental Kimono

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

Down duvets, minibar, in-room safe, desk

Standard Room, Non Smoking, Mountain View 2F (Sashimi Dinner) with open-air bath + Private Room Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

View all photos for Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

Down duvets, minibar, in-room safe, desk

Superior Room, Non Smoking, Mountain View 3F (Red King Crab Dinner) with open-air bath +Private Meal

  • 20 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Futons

Similar properties

Exterior
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Free WiFi
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4.7 out of 5, Exceptional, (607)
The price is €284
for 1 night
includes taxes & fees
5 Dec - 6 Dec
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About this property

Hakone Airu

Ryokan with free valet parking, in the vicinity of Odawara Castle
This ryokan features a restaurant, a bar/lounge, and a coffee shop/cafe. Free WiFi in public areas and free valet parking are also provided. Additionally, spa services, concierge services, and gift shops/newsstands are onsite.
Hakone Airu offers 15 accommodations with DVD players and minibars. Rooms open to furnished balconies. Beds feature down comforters. 55-inch LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, spring water baths, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). There are 2 hot springs open between 3:00 PM and 9:00 AM.

Our customers tell us they can't get enough of the helpful staff at Hakone Airu. During your stay, you're just a quick walk from Tamadare Falls. Enjoy features like free WiFi in public areas and free valet parking, plus a restaurant.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free valet parking, self parking, and extended parking
  • Enjoy a bite to eat at private dining, a diner that serves Japanese cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front-desk safe, a gift shop, and a multilingual staff
  • Onsite recreation includes hot springs
  • 10 minutes by car from Odawara Castle and 12 minutes from Hakone Open Air Museum
  • Local-area and bus station shuttle service available for a fee
Hakone Airu offers its guests hot springs. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Spa services, a terrace, and multilingual staff are also featured at the business-friendly Hakone Airu. An area shuttle within 1 kilometers and a bus station shuttle are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Hakone ryokan.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 8:30 AM.
Private dining - This diner specializes in Japanese cuisine and serves breakfast and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free extended parking on site
  • Free uncovered valet parking on site
  • Local area shuttle (surcharge) up to 1 kilometres
  • Bus station shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:30 AM–8:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Private dining

Things to do

  • Designer shops
  • Hot springs
  • Shopping
  • Spa services

Family friendly

  • Baby bath
  • Children's dinnerware
  • DVD player
  • High chair
  • Fridge
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Turndown service

Outdoors

  • Terrace

Spa

  • 2 hot springs
  • Aromatherapy
  • Hot springs open from 3:00 PM to 9:00 AM
  • Hot springs water temperature (Celsius) - 40
  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Yukata (Japanese robe)

Accessibility

  • Lift

More

  • Couples dining
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down duvet
  • Free extra-futon mattress
  • Heating (climate-controlled)

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Shampoo
  • Soap
  • Spring water bath
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch LCD TV
  • Digital channels
  • DVD player

Food and drink

  • Electric kettle
  • Free bottled water
  • Kaiseki meal
  • Minibar
  • Fridge
  • Tea service at check-in

More

  • Desk
  • Geta (wooden sandals)
  • In-room massage
  • Iron/ironing board (on request)
  • Safe
  • Slippers
  • Soundproofing
  • Tatami (woven mat floors)
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: JPY 3300

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.
Meals are not included for children ages 2 and younger booked in breakfast, dinner, and half board rates.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: JPY 3300 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking, access to the public bathing facility, and high chair
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Additional fees may apply to children for items such as meals.

We should mention

  • Hot springs access available from 3:00 PM to 9:00 AM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Hakone Airu Inn
Hakone Airu Ryokan
Hakone Airu Hakone
Hakone Airu Ryokan Hakone

Hakone Airu Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 331 out of 486 reviews" "
Rating 8 - Good. 98 out of 486 reviews" "
Rating 6 - Okay. 34 out of 486 reviews" "
Rating 4 - Poor. 14 out of 486 reviews" "
Rating 2 - Terrible. 9 out of 486 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Graeme

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Nice but not value for money.
The setting of the property and the general idea is very nice indeed and a good introduction to a traditional Japanese stay. That said the property is looking quite dated and the rooms can certainly be cleaner, for the price paid this was not the complete first class experience I had hoped for. Overall the stay was good, but I was expecting something much more up market for the costs involved.
Stayed 2 nights in Jul 2024

10/10 Excellent

BANG PHI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at Hakone Airu, the service was quick and polite, and the rooms were great. They also gave a lot of food for dinner and breakfast. the ryokan itself was quiet, clean, and we'll maintained. I would recommend this place to anyone. The only thing I would say could use improvement is that the wifi is very weak.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing hotel!
Stayed 2 nights in Jul 2024

6/10 Okay

Mariana, San Pedro Garza Garcia

Travelled with partner
Liked: Cleanliness, staff & service
El hotel no es un hotel que valga ese precio. Está descuidado. Muy mala comida y bebidas. Check out a las 10:00. Las personas fueron amables pero muy difícil de comunicarnos en inglés. No lo recomendaría para nada.
Stayed 1 night in Jul 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very beautiful Ryokan in Hakone! When we first arrived, we were welcomed warmly by the employees. It is a very traditional Ryokan with Indonesian-inspired decor. We had to leave our shoes at the front of the hotel and didn't receive them back until we left the hotel. Check in was quick and seamless, and we were welcomed with a complimentary drink. The room is spectacular. Large room with a balcony that hosts a private onsen/hot pool. Amenities were plentiful but we wished they had a smart TV with streaming services available. The beds were mats on the floor that the staff help set up while we were at dinner. They were very comfortable with big comfy comforters. Dinner was delicious. We received the King Crab dinner but it was coursed out with other appetizers and dessert. They also offer complimentary Western or Japanese breakfast but we skipped out on that. All in all, great experience and would love to stay longer for our next stay!
Stayed 1 night in Jul 2024

8/10 Good

Cheong, St-Laurent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atmosphere was unique and staffs were very kind. I wish they have the transportation service.
Stayed 1 night in Jul 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We LOVED our two-night stay here. It was the perfect way to end a 2-week Japan trip. We stayed on the 4th floor with a family of 4 (10- and 11-year-old children). Staff were so friendly. We loved our private balcony onsen, and there was a wonderful range of skincare products in our room for our use. Loved the private dining room (kids appreciated having a kids' menu option) and they'll accommodate food needs (e.g., I don't eat meat or raw fish and they gladly made substitutions). Kids loved their in-room massages. Easy 10-min walk to the train station, and while there is a (short) steep hill it really was quite walkable (for us, even with a suitcase). Would absolutely recommend this place to friends/family and would stay again.
Stayed 2 nights in Jul 2024

10/10 Excellent

JULIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Linh, Renton

Stayed 1 night in Jun 2024

8/10 Good

Nina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This morning we were supposed to take the taxi to the train station and the hotel said they had reserved two taxi for us. But the hotel told us both taxis couldn’t come right before we had to leave, we had to walk to the station in the rain. We almost miss the train.
Stayed 1 night in Jun 2024

10/10 Excellent

paul

Stayed 1 night in Jun 2024

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The private onsen was incredible experience, the staff was tentative and catered to yours needs.
Stayed 1 night in Jun 2024

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Stacie

Stayed 1 night in Jun 2024

10/10 Excellent

Kyle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and attentive staff who spoke rather good English. Food was not quite to our tastes, but the experience was great.
Stayed 1 night in Jun 2024

8/10 Good

Luya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet location. Convenient location and friendly staff
Stayed 2 nights in Jun 2024

4/10 Poor

Chai Seng

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
definitely not Japanese Ryokan standard
This property is dated and the room is small. Quality of foods for breakfast and dinner were below average and does not represent typical Rykan standard. I was misled by social media recommendation and the experience was really bad.
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable Hakone
Amazing experience & excellent service from friendly staff. Would have liked a bit more choices in the food menu selection. This has been a very pleasant stay. Thank-you for your excellent service!
Stayed 2 nights in Jun 2024

10/10 Excellent

Avram-Chaim

Stayed 2 nights in Jun 2024

8/10 Good

Kyle

Stayed 1 night in Jun 2024

10/10 Excellent

Akash

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful and the private onsen was the cherry on the cake. Be sure to take advantage of the massage that is offered (additional $) but it had me snoring and in a very relaxed state of mind. The Kaiseki dinner was flawless too. This was a perfect break in the middle of our trip to rest our weary limbs.
Stayed 1 night in May 2024

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Amazing experience with the staff, perfect private onsen!
Stayed 1 night in May 2024

10/10 Excellent

Sanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here in November 2023 in a room on the 4th floor. Right from the get go, the staff were attentive, bringing a refreshing welcome drink ahead of checking us into the room. The room was lovely, with the tatami floors and beautifully decorated screen. The star of the show was the private onsen on the terrace overlooking the mountains. We would definitely recommend the 4th floor for the views, it was spectacular! The food was also delicious, with the kaiseki course for dinner in a private room, more and more food kept coming out and the variety of different japanese dishes was great to learn about traditional foods. Breakfast was also lovely, with the option to go with either a japanese or western style meal, again served in the private room. We found out stay here relaxing and rejuvenating and have already booked a return trip in 2025!
Stayed 1 night in Nov 2023

10/10 Excellent

Mei Ying Carly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be back
Very comfortable stay, clean, tidy and relaxing.
Stayed 1 night in May 2024