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5.0 out of 5

"Absolutely loved our time at the hotel, very tranquil location and so relaxing . . One night was just not enough! Our room had a private Onsen on the ... " More

By a verified traveller on Thu 17 Oct 2019

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Deluxe Room, Non Smoking, Mountain View 4F, open-air bath+Private Room Meal+Aromatic massage 60mins

Bed Count room.options.bedSize.Futon Maximum Occupancy 4 Max

Superior Room, Non Smoking, Mountain View 3F (Shabu-shabu Dinner) with open-air bath + Private Meal

Bed Count room.options.bedSize.Futon Maximum Occupancy 4 Max

Deluxe Room, Non Smoking, Mountain View 4F (Shabu-shabu Dinner) with open-air bath + Private Meal

Bed Count room.options.bedSize.Futon Maximum Occupancy 4 Max

Standard Room, Non Smoking, Mountain View 2F (Shabu-shabu Dinner) with open-air bath + Private Meal

Bed Count room.options.bedSize.Futon Maximum Occupancy 4 Max

Standard Room_Dinner Included _, Non Smoking, Mountain View 2F, C/O 9am, Open-air bath, Private Meal

Bed Count room.options.bedSize.Futon Maximum Occupancy 4 Max

Superior Room, Non Smoking, Mountain View 3F (Sushi Dinner) with open-air bath + Private Room Meal

Bed Count room.options.bedSize.Futon Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hakone Airu. During your stay, you're just a quick walk from Tamadare Falls. Enjoy features like free WiFi in public areas and free valet parking, plus a restaurant.

  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free valet parking, self-parking and extended parking
  • Enjoy a bite to eat at private dining, a diner that serves Japanese cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front desk safe, a gift shop and multilingual staff
  • On-site recreation includes hot springs
  • 10 minutes by car from Odawara Castle and 12 minutes from Hakone Open Air Museum
  • Local-area and bus station shuttle shuttle service available for a fee

Hakone Airu ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hakone Airu

Couples (1)
5 out of 5
Absolutely loved our time at the hotel, very tranquil location and so relaxing . . One night was just not enough! Our room had a private Onsen on the balcony and had beautiful views. The bed is Japanese futon style and is prepared for you whilst you are at dinner. It was very comfortable and for extra relaxation there is a switch which which play soothing music whilst you sleep! Service was fantastic. We were greeted with welcome drink at check in and baggage was taken to room whilst we were given a full tour of the hotel facilities and features of the room. You are given traditional Yukata robes which you can wear for dinner and also proved with Pajamas which were really comfy. Breakfast & evening meal is served in a private dining area and all the food was delicious and beautiful presented. Only had 2 small criticisms: Firstly coffee is not included with breakfast and we had to pay extra for it . . . Surely coffee should be a staple of any hotel breakfast and considering how much effort is put into the rest of the hotel amenities and service, it felt strange. Secondly, 10am check out is a little early, just another hour would be ideal. It’s an amazing hotel though and would love to stay again.

Posted by , from England on 17 Oct 2019

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Comment from Hotel Management

19 Oct 2019 by Hakone Airu

Thank you for staying at the hotel and reviewing. We will be happy to assist you in your best stay. The view from the private hot spring is very Hakone enjoys different seasons. Please come to Hakone again. Thank you very much.

Property Features

Hakone Airu offers its guests hot springs. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Hakone Airu. An area shuttle within 1 kilometres and a bus station shuttle are available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Hakone ryokan.

  • 15 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Gift shop
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Refrigerator
  • DVD player

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Train station: Hakone Yumoto Station (0.8 km / 0.5 mi)
  • Property shuttles: Area shuttle within 1 kilometres and bus station shuttle available for a surcharge
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Hakone Airu offers 15 accommodations with DVD players and minibars. Rooms open to furnished balconies. Beds feature down duvets. 55-inch LCD televisions come with digital channels. Bathrooms include a separate bath and shower, spring water baths, slippers and bidets. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony (furnished)
  • Spring water bath
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • DVD player
  • Fridge
  • Electric kettle
  • Down blanket
  • Separate bath and shower
  • Free extra futon mattress
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Toilet with electronic bidet
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 8:30 AM.

Private dining – This diner specialises in Japanese cuisine and serves breakfast and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Hot springs on site

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include massages. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). There are 2 hot springs open between 3:00 PM and 9:00 AM.

  • Tattoo restrictions disclaimer
  • Indoor mineral hot springs (Japanese-style onsen)
  • Outdoor mineral hot springs (Japanese-style onsen)
  • Aromatherapy treatments
  • Massages
  • Yukata (Japanese robe)
  • Number of hot springs - 2

Hotel Policies

Check-in

  • Check-in time ends at 6:30 PM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 9:00 PM. If you are planning to arrive after 6:00 PM, please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. For more details, please contact the property using the information on the booking confirmation.

Guests with dietary restrictions or food allergies should contact this property at least 3 days in advance.

Meals are not included for children ages 2 and younger booked in breakfast, dinner, and half board rates.

The front desk at this property is open daily from 7:00 AM - 9:00 PM.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking, access to the public bath facility and high chair

This property accepts credit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Additional fees may apply to children for items such as meals.

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a private host, not a professional engaged in trade or business. Guests must contact this property in advance to reserve on-site parking, access to the public bath facility and high chair. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Car not required
  • Security system
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • UnionPay
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 9:00 PM
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Coronavirus Guidelines (Japan)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Cash deposit required
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: JPY 3300 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hakone Airu Inn
  • Hakone Airu Ryokan
  • Hakone Airu Hakone
  • Hakone Airu Ryokan Hakone

You should know

  • Hot springs access available from 3:00 PM to 9:00 AM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
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