Tru By Hilton Gaylord, MI

2.5 star property

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Photo gallery for Tru By Hilton Gaylord, MI

Desk, laptop workspace, blackout curtains, iron/ironing board
Terrace/patio
Reception
Lobby
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Gym
  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Parking included

Explore the area

Map
1048 WEST MAIN STREET, Gaylord, MI, 49735
  • Otsego County Historical Museum
    ‪15 min walk‬
  • Bavarian Falls Park
    ‪2 min drive‬
  • Call of the Wild Museum
    ‪2 min drive‬
  • Gaylord, MI (GLR-Gaylord Regional)
    ‪3 min drive‬

Room options

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Tru By Hilton Gaylord, MI

Hotel in Gaylord with a 24-hour fitness center and a 24-hour business center
An indoor pool, a 24-hour fitness center, and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a microwave in a common area. Weekly housekeeping is available.
Tru By Hilton Gaylord, MI offers 92 air-conditioned accommodations with hair dryers and irons/ironing boards. 55-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Tru By Hilton Gaylord, MI. During your stay, you'll be within walking distance of Otsego County Historical Museum. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, a 24-hour business center, and convenience store
  • Onsite recreation includes a 24-hour gym
  • 15 minutes by foot from Otsego County Historical Museum and a 2-minute drive from Bavarian Falls Park
  • Cats and dogs welcome for a fee (restrictions apply)
Tru By Hilton Gaylord, MI offers its guests an indoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Business amenities include a 24-hour business center and coworking spaces.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Tru By Hilton Gaylord, MI also features coffee/tea in a common area, a convenience store, and a front-desk safe. Free self parking is available.

This Gaylord hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Indoor pool

Family friendly

  • Corner/local shop
  • Indoor pool
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe
  • Corner/local shop
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Housekeeping (weekly)
  • Luggage storage

Business services

  • 24-hour business centre
  • Computer station
  • Coworking spaces

Outdoors

  • Outdoor furniture

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Phone accessibility kit
  • Pool hoist on site
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Premium channels
  • Satellite channels

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRU BY Hilton Gaylord
Tru By Hilton Gaylord, MI Hotel
Tru By Hilton Gaylord, MI GAYLORD
Tru By Hilton Gaylord, MI Hotel GAYLORD

Tru By Hilton Gaylord, MI Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 226 out of 364 reviews
Rating 8 - Good. 76 out of 364 reviews
Rating 6 - Okay. 37 out of 364 reviews
Rating 4 - Poor. 11 out of 364 reviews
Rating 2 - Terrible. 14 out of 364 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christina Rae

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great property the only thing was the freeway was a little noisy
Stayed 1 night in Nov 2024

10/10 Excellent

Trina

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Breakfast was nice, with many options. Hotel was very clean. Bed was comfortable
Stayed 1 night in Nov 2024

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby and breakfast area very clean
Stayed 2 nights in Nov 2024

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great BREAKFAST!
Stayed 1 night in Nov 2024

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the cleanliness of this place. The friendly atmosphere. One lady carol brosch was very helpful and friendly to my children. As i stayed last weekend there. Very friendly lady there.! Thanks!
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, modern hotel
This was a very nice and modern hotel. The room was clean and cozy. I liked how the lobby was decorated. The breakfast was very good, my husband loved the suggested "caramel apple pancakes". I liked how the sausage and eggs was made ina way you could toss them on bread and have a sandwich. Overall, it was quiet in the hotel. Plus, it's centrally located and they had several suggested restaurants to try.
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Probably go elsewhere next stay
The hotel staff was very nice. The rooms were mostly clean. Our shower had hair in it and the glass shelf fell while my child was taking a shower. Luckily she wasnt injured. But definitely concerning. Pool area was nice but no jacuzzi.
Stayed 1 night in Nov 2024

4/10 Poor

Scott

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Walls are paper thin. I could hear the other occupants next door all night long. The room HVAC wall unit was loud. Loud like banging noises. Just seems like a cheap built place. Other than than place looked nice, clean, staff was good.
Stayed 1 night in Nov 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean
Stayed 1 night in Oct 2024

4/10 Poor

Scott

Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel!
Nice hotel, great price! I will come here again!
Stayed 1 night in Oct 2024

6/10 Okay

Rebecca

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I didn’t like check in I had a confirmed price with Expedia. However, the hotel didn’t have it. They tried to charge me much more. It was a hassle.
Stayed 1 night in Oct 2024

6/10 Okay

Matt

Business traveller
Liked: Staff & service
Disliked: Cleanliness
OK but kind of dirty
The hotel is in decent shape and staff were friendly. When I got to my room I found a big dead fly on the pillow and the shower floor was gross. The tv worked fine but most of the channels I went to on the guide wouldn't load. Other than these issues everything was OK.
Stayed 1 night in Oct 2024

6/10 Okay

Megan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Upon check in I was asked if I was informed that the elevators were out of service. I said no, but at that point, what choice do I have? I was with my 78 yr old mom. Its a good thing she is in great shape and was able to do the steps but it was a major inconvenience. Nothing given for having to deal with that....
Stayed 1 night in Oct 2024

10/10 Excellent

Lindsey

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Lots of features, modern rooms
Stayed 1 night in Oct 2024

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Oct 2024

10/10 Excellent

Sara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and amazing bed
Amazing overnight stay. Bed is extremely confrontational. The pillows are spectacular too. Wish I could have kept a pillow. Very clean and tidy. The shower did have some water stains and possible soap scum build up on the areas where there is caulk but other than that my stay was awesome!
Stayed 1 night in Oct 2024

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Oct 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Justin, Austin

Stayed 1 night in Sep 2024

8/10 Good

Penelope

Travelled with partner
Originally booked thru Expedia and because the elevator was down at Tru, we are both handicapped, we had to go to Holiday Inn Express. The booking thru Expedia does not notify you if there is a problem. Yet, all that shows up when you query for Tru are the booking outside Tru. Holiday was set up to take our reservation from Tru but it did cause a little inconvenience.
Stayed 1 night in Oct 2024

6/10 Okay

karen

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Elevator was down and was not told ah
Stayed 1 night in Oct 2024

10/10 Excellent

arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Close to shopping and dining options. Clean and helpful staff.
Stayed 2 nights in Sep 2024

8/10 Good

Justin, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
A nice place to stay for a night or two!
Stayed 3 nights in Sep 2024