Serena Inn & Suites - Sundance - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Hot tub

Pool

24/7 front desk

Pet-friendly

Housekeeping

Explore the area

2719 E Cleveland Street, Sundance, WY, 82729

Washington Park
2 min drive
Clarenbach Memorial Park
3 min drive
Taste of the West
1 min walk
Spearfish, SD (SPF-Black Hills)
38 min drive

Room options

Room, 2 Queen Beds

17 sq m
Sleeps 4
2 Queen Beds

Suite, 1 King Bed

Sleeps 2
1 King Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed

Sleeps 2
1 King Bed

Room, 1 King Bed, Accessible, Ground Floor

Sleeps 3
1 King Bed

Similar properties

Pet-friendly

Parking included

Free WiFi

Air conditioning

for 1 room

includes taxes & fees

6 Jan - 7 Jan

About this property

Serena Inn & Suites - Sundance

Hotel with free breakfast, near Washington Park

Along with an indoor pool, this smoke-free hotel has a 24-hour business center and a spa tub. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite.

Serena Inn & Suites - Sundance offers 44 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Sundance hotel provides complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a spa tub are on site.

Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision.

Our customers tell us they enjoy the free breakfast at Serena Inn & Suites - Sundance. During your stay, you'll be within walking distance of Washington Park. Free WiFi in public areas, free self parking, and an indoor pool are available. This property offers pet-friendly amenities like an off-leash area.

Free continental breakfast served daily
Free WiFi
Free self parking
Take a swim in the indoor pool or soak in the spa tub
Amenities include a 24-hour business center, laundry facilities, and a vending machine
Guests have great things to say about the helpful staff and the location
Just a 2-minute drive from Washington Park and a few minutes from Clarenbach Memorial Park
Dogs welcome for a fee
Pet-friendly amenities are available, including an off-leash area

Serena Inn & Suites - Sundance offers its guests an indoor pool and a spa tub. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. The business-friendly Serena Inn & Suites - Sundance also features a vending machine, laundry facilities, and express check-out. Self parking is free.

This Sundance hotel is smoke free.

Guests are served free continental breakfast daily from 6 AM to 10 AM.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self-parking on site

Food and drink

Free continental breakfast available daily 6 AM–10 AM

Things to do

Indoor pool
A hot tub

Family friendly

Indoor pool
Laundry facilities
Microwave
Fridge

Conveniences

Vending machine

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities

Business services

24-hour business centre

Outdoors

Pool sunloungers

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Braille signage
Wheelchair-accessible (may have limits)

Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

32-inch flat-screen TV
TV channels
Premium channels

Food and drink

Coffee/tea maker
Microwave
Fridge

Connecting rooms available
Desk
Free local calls
Free long-distance calls
Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from October 22 2024 to March 31 2025 (dates subject to change):

Spa tub
Swimming pool

The following facilities are closed seasonally each year. They will be closed from October 25 to March 31:

Spa tub
Swimming pool

The property will be renovating from October 22 2024 to March 31 2025 (completion date subject to change). The following areas are affected:

Spa tub
Swimming pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:

Indoor pool
Spa tub

The following facilities are closed on Sunday and Saturday:

Indoor pool
Spa tub

Access methods

Staffed front desk

Pets

Pets: USD 30 per pet, per day
Only dogs are allowed
An off-leash area is available
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 10.0 per night.

Cribs (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: USD 30 per pet, per day
Service animals are exempt from fees
Crib (infant bed) fee: USD 10.0 per stay
Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Inn Sundance

Best Western Sundance

Best Western Hotel Sundance

Sundance Best Western

Serena Inn Suites

Serena Inn Suites Sundance

Serena Inn & Suites Sundance

Best Western Inn At Sundance

Serena Inn & Suites - Sundance Hotel

Serena Inn & Suites - Sundance Sundance

Serena Inn & Suites - Sundance Hotel Sundance

Serena Inn & Suites - Sundance Reviews

8.4

Very good

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

CAROL

Travelled with partner

24 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice.

Stayed 1 night in Sep 2024

10/10 Excellent

Pedro

Travelled with group

23 Sept 2024

Liked: Cleanliness, amenities, property conditions & facilities

Friendly staff, room amenities are great (including the fridge and the microwave). Had a creamy chicken soup for breakfast that I quite enjoyed.

Stayed 1 night in Sep 2024

2/10 Terrible

Adrienne

Travelled with partner

23 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Apparently this property has been permanently closed since booking. I got no notifications from either the hotel nor Expedia. I had to find another available room over an hour away from my destination (in desolate South Dakota) after having driven over 12 hours that day! Not happy with Serena Inn &Suites nor Expedia!

Stayed 1 night in Sep 2024

6/10 Okay

Arthur

22 Sept 2024

Liked: Staff & service

Stayed 1 night in Sep 2024

8/10 Good

Charles

22 Sept 2024

Liked: Cleanliness, staff & service

Stayed 3 nights in Sep 2024

6/10 Okay

Erin

20 Sept 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

The beds were comfortable and we had a good night’s sleep. There weren’t many options on the breakfast buffet — it was mostly cereal and bread. We were told that the hot tub is broken and unable to be repaired. The pool was not open when we arrived but they opened it for us later on. It seems like they are having some pretty major staffing issues. The staff who were there were obviously working hard.

Stayed 1 night in Sep 2024

10/10 Excellent

Evelyn

Travelled with partner

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice and quiet place. The lady who checked us in was super helpful!

Stayed 1 night in Sep 2024

10/10 Excellent

Karen

20 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Ralph

20 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Guadalupe

Travelled with partner

18 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was very pleasant.

Stayed 1 night in Sep 2024

10/10 Excellent

Brian

18 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Friendly staff. Good breakfast and the price was also good.

Stayed 1 night in Sep 2024

8/10 Good

Jeremy

18 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

10/10 Excellent

Dawn

17 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great place to stay, good breakfast. The only thing I would update is the beds. Not as comfortable as i would like

Stayed 1 night in Sep 2024

2/10 Terrible

Alexis

Travelled with family

17 Sept 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Esther, Seattle

Travelled with group

17 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is well kept and super clean. This staff is wonderful. We checked in after hiking at Devil's Tower and took refreshing showers right away. So nice.

Stayed 1 night in Sep 2024

2/10 Terrible

Beyers

Travelled with family

13 Sept 2024

Disliked: Staff & service

Was looking forward to a nice rest on our road trip. I've arranged for a late check-in earlier in the day with a very friendly helpful lady over the phone. When we arived roundabout 9 to 10pm, I was told not to worry about the open door at our room as housekeeping just finished cleaning it. None of the three door cards given to us worked and I had to return three times to the front desk to get one working card. Entering the room we were overwhelmed by a wet dog smell. Going the front desk to raise my consern, I found nobody at the desk. I've returned three times before there was someone to help. When I raised my consern I was told, YES it's a pet room. I've said that that is not what I've booked, but were then told that that is all that's available even though I've booked earlier in the week. Needles to say we had to take it. Being a dog owner myself, this was excessive and overwhelming and most probably why the door was left open. With no soap in the bathroom, only one sample of shampoo. Again nobody at reception. When he did showup I was told they are waiting on the truck which must deliver the soap. I was then handed three more samples of shampoo. In the morning the toilet didn't flush and I had to go again to reception to ask for a plunger. Luckily the morning shift was present and very helpfull. Definitely not a pleasant stay and I would not recommend this establishment. Should have booked with the Wydenham group which we've used for the other stops on our trip.

Stayed 1 night in Aug 2024

8/10 Good

Janice

Travelled with group

12 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was very clean and spacious. The beds were not very comfortable. They were too hard. Staff were friendly courteous. It was a great value. We would stay there again if we are in the area.

Stayed 1 night in Sep 2024