Serena Inn & Suites - Sundance - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Hot tub

Pool

24/7 front desk

Breakfast included

Pet-friendly

Housekeeping

Explore the area

2719 E Cleveland Street, Sundance, WY, 82729

Washington Park
2 min drive
Clarenbach Memorial Park
3 min drive
Devils Tower National Monument
31 min drive
Spearfish, SD (SPF-Black Hills)
38 min drive

Room options

Room, 2 Queen Beds

17 sq m
Sleeps 4
2 Queen Beds

Suite, 1 King Bed

Sleeps 2
1 King Bed

Desk, blackout curtains, iron/ironing board, free WiFi

Room, 1 King Bed

Sleeps 2
1 King Bed

Room, 1 King Bed, Accessible, Ground Floor

Sleeps 3
1 King Bed

Similar properties

Pet-friendly

Parking included

Free WiFi

Air conditioning

for 1 night

includes taxes & fees

6 Dec - 7 Dec

About this property

Serena Inn & Suites - Sundance

Hotel with free breakfast, near Washington Park

Along with an indoor pool, this smoke-free hotel has a 24-hour business center and a spa tub. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and express check-out are onsite.

Serena Inn & Suites - Sundance offers 44 air-conditioned accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Sundance hotel provides complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a spa tub are on site.

Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision.

Our customers tell us they enjoy the free breakfast at Serena Inn & Suites - Sundance. During your stay, you'll be within walking distance of Washington Park. Free WiFi in public areas, free self parking, and an indoor pool are available. This property offers pet-friendly amenities like an off-leash area.

Free continental breakfast served daily
Free WiFi
Free self parking
Take a swim in the indoor pool or soak in the spa tub
Amenities include a 24-hour business center, laundry facilities, and a vending machine
Guests have great things to say about the helpful staff and the clean accommodations
Just a 2-minute drive from Washington Park and a few minutes from Clarenbach Memorial Park
Dogs welcome for a fee
Pet-friendly amenities are available, including an off-leash area

Serena Inn & Suites - Sundance offers its guests an indoor pool and a spa tub. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. The business-friendly Serena Inn & Suites - Sundance also features a vending machine, laundry facilities, and express check-out. Self parking is free.

This Sundance hotel is smoke free.

Guests are served free continental breakfast daily from 6 AM to 10 AM.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self-parking on site

Food and drink

Free continental breakfast available daily 6 AM–10 AM

Things to do

Indoor pool
A hot tub

Family friendly

Indoor pool
Laundry facilities
Microwave
Fridge

Conveniences

Vending machine

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities

Business services

24-hour business centre

Outdoors

Pool sunloungers

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Braille signage
Wheelchair-accessible (may have limits)

Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

32-inch flat-screen TV
TV channels
Premium channels

Food and drink

Coffee/tea maker
Microwave
Fridge

Connecting rooms available
Desk
Free local calls
Free long-distance calls
Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from October 22 2024 to March 31 2025 (dates subject to change):

Spa tub
Swimming pool

The following facilities are closed seasonally each year. They will be closed from October 25 to March 31:

Spa tub
Swimming pool

The property will be renovating from October 22 2024 to March 31 2025 (completion date subject to change). The following areas are affected:

Spa tub
Swimming pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:

Indoor pool
Spa tub

The following facilities are closed on Sunday and Saturday:

Indoor pool
Spa tub

Access methods

Staffed front desk

Pets

Pets: USD 30 per pet, per day
Only dogs are allowed
An off-leash area is available
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 10.0 per night.

Cribs (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: USD 30 per pet, per day
Service animals are exempt from fees
Crib (infant bed) fee: USD 10.0 per stay
Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Inn Sundance

Best Western Sundance

Best Western Hotel Sundance

Sundance Best Western

Serena Inn Suites

Serena Inn Suites Sundance

Serena Inn & Suites Sundance

Best Western Inn At Sundance

Serena Inn & Suites - Sundance Hotel

Serena Inn & Suites - Sundance Sundance

Serena Inn & Suites - Sundance Hotel Sundance

Serena Inn & Suites - Sundance Reviews

8.4

Very good

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

Carolyn

Travelled with partner

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was good. Great staff. Ample breakfast. My only complaint is the room smelled of dog.

Stayed 1 night in Aug 2024

8/10 Good

Sandon

20 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Quiet comfortable

Stayed 1 night in Aug 2024

8/10 Good

Yeng

Travelled with family, Travelled with partner

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jul 2024

8/10 Good

Tim

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Enjoyed it

Stayed 1 night in Aug 2024

10/10 Excellent

Rebecca

17 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

8/10 Good

Jason

Travelled with family

16 Aug 2024

Liked: Staff & service

Stayed 1 night in Aug 2024

10/10 Excellent

Lonn

Travelled with family

14 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

8/10 Good

Rosanna

12 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

a little too close to the truck stop if the room faces the back, but otherwise a nice place to stay. with a very nice breakfast. glad we found it.

Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family

12 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Aug 2024

10/10 Excellent

Daryl

8 Aug 2024

Stayed 1 night in Aug 2024

8/10 Good

Ashley

Travelled with family and small children

1 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was clean and the breakfast was good. We were disappointed that the pool area was closed for maintenance during our stay.

Stayed 1 night in Jul 2024

10/10 Excellent

Ava

Travelled with family, Travelled with pets

31 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was clean and convenient to the interstate. We stayed in a pet friendly room. We were at the end of the hotel. Staff was friendly and helpful. The pool was closed. Expedia should have a notice for properties that advertise they have pools but the pool is closed. My kids were hoping to use the pool. Breakfast was surprisingly good. Lots of options.

Stayed 1 night in Jul 2024

8/10 Good

Leah

Travelled with family

30 Jul 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Hotels that have a pool that hasnt been available for patrons for months on end should update their information online. It is disappointing to make a decision about a hotel based on online amenities and find those amenities falling short. The front desk employee was extremely nice and although we spent extra time and money to get to a hotel with a pool (that wasnt open) we did get some much needed rest in this quiet environment.

Stayed 1 night in Jul 2024

4/10 Poor

Michael

Travelled with pets, Travelled with partner

29 Jul 2024

Dirty bed there was a tomato chunk in our sheets and makeup on the pillowcase. Breakfast was so so cold biscuits and gravy

Stayed 1 night in Jul 2024

6/10 Okay

Cheryl

Travelled with family

29 Jul 2024

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

The bed was the most uncomfortable bed I have ever slept on. The mattress was lumpy and the springs squeaked loudly every time I moved. Otherwise the room was spacious and clean. The plumbing worked well. The front desk staff person was friendly. There was plenty of parking.

Stayed 1 night in Jul 2024