Gatlinburg View Lodge

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Parking included

Air conditioning

Free WiFi

Business services

Explore the area

602 East Pkwy, Gatlinburg, TN, 37738

Traffic Light #3
15 min walk
Historic Ogle Log Cabin
17 min walk
Anakeesta
3 min drive
Knoxville, TN (TYS-McGhee Tyson)
70 min drive

Room options

Standard Quadruple Room

33 sq m
Sleeps 4
1 King Bed and 2 Large Twin Bunk Beds

Classic Room, 1 King Bed, Non Smoking

33 sq m
Sleeps 2
1 King Bed

Similar properties

Pool

Breakfast included

Pet-friendly

Parking included

for 1 night

includes taxes & fees

8 Dec - 9 Dec

About this property

Hotel with free parking, near Anakeesta

A refrigerator in a common area, a business center, and a computer station are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, an arcade/game room, tour/ticket assistance, and a garden are onsite. Change of towels is available on request.

Gatlinburg View Lodge offers 28 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies. Accommodations offer separate dining areas and include desks. Full-sized refrigerators/freezers and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

This Gatlinburg hotel provides complimentary wireless Internet access. 40-inch flat-screen televisions come with satellite channels.

Our customers tell us they enjoy Gatlinburg View Lodge's location. During your stay, you'll be within walking distance of Anakeesta. Features include free WiFi in public areas and free self parking, plus a business center.

Free WiFi
Free self parking
Amenities include locker space, a business center, and a computer
Guests speak favorably about the value of their stay and the location
Just a 3-minute drive from Anakeesta and a few minutes from Ripley's Aquarium of the Smokies

A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A terrace, an arcade/game room, and multilingual staff are also featured at the business-friendly Gatlinburg View Lodge. Self parking is free.

This Gatlinburg hotel is smoke free.

Languages

Chinese (Mandarin), English, French, Turkish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Wheelchair-accessible parking available
On-site parking includes off-street options

Things to do

Arcade/games room

Family friendly

Arcade/games room
Full-sized fridge
Microwave
Separate dining area

Conveniences

Lockers available

Guest services

Change of towels (on request)
Front desk (limited hours)
Luggage storage
Multilingual staff
Tour/ticket assistance

Business services

Business centre
Computer station

Outdoors

Firepit
Garden
Outdoor entertainment area
Outdoor furniture
Picnic area
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Handrails in hallways
Handrails in stairwells
Step-free path to entrance
Upper floors accessible by stairs only
Valet for wheelchair-equipped vehicle
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible public bathroom

Communal living room
Shared fridge
Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning
Bed sheets
Heating

Bathroom

Bath or shower
Free toiletries
Hairdryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels

Entertainment

40-inch flat-screen TV
Satellite channels

Food and drink

Coffee/tea maker
Dining room
Microwave
Fridge

Access via exterior corridors
Desk
Eco-friendly cleaning products provided
Guidebooks/recommendations
Laptop-friendly workspace

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Pets are not permitted. Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Access code, front desk (limited hours)

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Cleaning fee: USD 19.99 per accommodation, per stay
A damage deposit of USD 250.00 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

The front desk at this property is open daily from 8:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and an access code. Front desk staff will greet guests on arrival.

Property is also known as

Work Travel Lodge

Gatlinburg View Lodge Hotel

Gatlinburg View Lodge Gatlinburg

Gatlinburg View Lodge Hotel Gatlinburg

Gatlinburg View Lodge Reviews

8.2

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

2/10 Terrible

Brandee

21 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

I never got to checkin. There was no office to checkin at even though email said it was at the top of the hill. I sent messages asking how to checkin and never got a response. I ended up having to find a room at another hotel. Signs that were posted pointing toward community center at the lodge said closed due to vandalism. 0/10 would not recommend this property to anyone.

Stayed 2 nights in Jul 2024

6/10 Okay

Thomas, Surfside

Travelled with partner

27 May 2024

Liked: Cleanliness, staff & service

Disliked: Amenities

The Gatlinburg View Lodge has converted to weekly rentals. It is no longer a hotel. Chris and Audi, the caretakers, were very helpful and accommodated us, but they had to scramble to find us a room. The prior manager neglected to remove the Lodge from Expedia.

Stayed 2 nights in May 2024

4/10 Poor

Garrett

Travelled with partner

21 Apr 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I read the previous reviews with people having difficulties getting into their rooms because this place has no front desk. I prepared myself, made sure i found the message that had my door code and check-in instructions. We pulled in around 9PM to find a sketchy couple fighting in the parking lot as we were unpacking our luggage. (I understand the motel has no control over this and not their fauly in any way, just gives you an idea of what kind of place this is) Two police cars show up asking about a woman screaming for help. We get to our room, enter the door code and nothing. Check and try several times and nothing. Cell service is limited so we had trouble getting a hold of someone. Once we did, told the guy on the other end what was going on, our room number and the door code we were given. He wants our expedia confirmation number. I explain i dont have it and cant get it, im on the phone (barely) and not enough service to load web pages. Asks for it again as hes getting some attitude about it, then says he will call back and hangs up. We're standing outside on the walkway, in the dark and cold waiting for a phone call. Nothing happens. About 5 mins later a woman walks by (talking on a phone) and says "are you having trouble getting into your room"? Just try XXXX number. We did and the door opens. Weird we thought but then noticed the code was just our room number with a "0" added to it. I'm guessing all rooms have the same setup. Room was dirty, shower clogged

2/10 Terrible

todd

18 Apr 2024

Stayed 1 night in Apr 2024

2/10 Terrible

Kristi

Travelled with family

10 Apr 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I will never recommend this place. My family and I were planning the stay there for 7 days. After the first night we called Expedia telling them everything that went wrong. Expedia then called the hotel and the lady said everything I said was false. The only person that helped us out was the maintenance man. Him and his wife were the nicest sweetest people. They helped us out with whatever we needed. If it wasn’t for them that place would go down hill. I’m so glad Expedia was able to find us a a new hotel.

Stayed 6 nights in Mar 2024

8/10 Good

Cristian

Travelled with partner

4 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Looks rough from outside, but clean and safe inside. Kitchen and common areas were messy and unkept, but our room was great. Clean, everything worked and looked good, no smell or anything weird. My gf and I were happy. Good access to trolly also!

Stayed 2 nights in Mar 2024

2/10 Terrible

Juan

Travelled with family

1 Apr 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2024

6/10 Okay

Carrie

30 Mar 2024

Liked: Cleanliness, amenities

Disliked: Staff & service

This is a very basic no frills place to stay. The bed was comfortable and the sheets were soft. The hotel is noisy and one night I called the police on a loud fight outside. The text gave me check in directions for a late arrival and said if I needed anything to let them know. I let them know I’d like an additional blanket, soap bar, and towel and never heard anything. I called and text and heard nothing. Was nice to have refrigerator and microwave in the room. Shower was good (but not a lot of pressure) except very low and the mirror is also very low—i could only see up to my neck without ducking down. There is never anyone in property or a front desk that I could find. It was an odd experience but okay for a cheaper place to stay.

6/10 Okay

Jackie

Travelled with family

29 Mar 2024

Liked: Cleanliness

Disliked: Staff & service, amenities

This was a contactless property. When we entered the room the bed was wet on the surface, there were no cups, 5 tissues. There was a coffee maker but no coffee or coffee supplies. We let them know via text per their instructions and asked for these supplies but there was no response or replacement. The electrical outlets on the lights above the bed would not keep the prongs secularly on place.The property was clean, the bed and pillows were quite comfortable. We will not sat here again nor refer to anyone based on the missing items and no replacement even though we asked.

Stayed 2 nights in Mar 2024

10/10 Excellent

Kristine

Travelled with family

24 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just what we needed

I booked this room without reading the reviews, but based on the 8.2 out of 10 rating. On our way down, I DID read the reviews and was worried about what I got us into. Our stay had ZERO issues. Contactless check in was great, given the fact that we arrived later than we expected. The room was clean and comfortable. We had plenty of HOT water. My kids enjoyed the bunkbeds. It wasn't anything fancy, we just needed somewhere to sleep, shower, and rest in between doing things during the day and the evening. It was perfect.

Stayed 3 nights in Mar 2024

2/10 Terrible

Lila

Travelled with family and small children

12 Mar 2024

When I arrived and the hotel, I went looking for the front desk. All the signs on the way directed which direction things were except the front desk. I walked the entire hotel in the dark and rain. I went walking down the big hill we had to go up to the hotel and start walking up the road toward a house I thought might be the check in building. However, it was someone’s house. I started walking back to the hotel and saw a girl and boy walking a dog, so I stopped them and asked if they knew where the front desk was so I could get my room number and key. Turns out the girl was the manager of the hotel and lives there and she said there was no front desk, it was turned into a contactless hotel. Where the front desk was suppose to be was boarded up with a for rent sign that said long term rentals and weekly rentals available. I told her I had a booking and I needed to know my room number and get my keycard or key. She said I should have gotten an email from Expedia with the information on it. I told her I never received it and that I had already called the number listed on the welcome email I received after booking 4 times and got no answer. After giving her all my information she called her supervisor and was able to verify my identity so I could get my room number and key code. All of this in the middle of the street, in the dark and rain. After I got the information, I was told there was a bear living there that could open car doors and walk down the balcony.

Stayed 2 nights in Mar 2024

2/10 Terrible

Quincy

Travelled with family

28 Feb 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

On November 23, 2023, at 2 am, we checked into a hotel that we had booked through Expedia on November 14, without seeing it beforehand. The hotel sent an automated text with a digital check-in code. Despite no desk personnel being available, we used the provided digital check-in code to enter the room. To our dismay, the room was in an unsatisfactory condition—unclean, unmade bed, bugs, dirty carpets, wall damage, 2 twin beds pushed together with egg crate as a mattress and regular box springs, etc. Promptly, we left the premises and attempted to contact the hotel via the provided phone numbers, but our calls went unanswered. With no front desk personnel in sight, we decided to check into another hotel. DO NOT STAY HERE!

2/10 Terrible

Juan

Travelled with partner

3 Jan 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I recommend any one who is planning to stay at this property to read the reviews. I won't have time to write the negatives of it.

Stayed 3 nights in Dec 2023

2/10 Terrible

John

Travelled with family

3 Jan 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor really avoid - don't believe the + hype

I'll start by saying I don't know were folks who gave this place 3 or more stars ever stayed before. The unfortunate reality is the description and photos paint a bogus story of what this is. It's a 3rd rate elevated motel that makes Super 8 look like the Hilton. They should be tarred and feathered for charging more than $200 a night, as well as not providing refunds. The is no check-in desk/office or live person. It's all done through hotel.com app or texted. There is "No One" to physically talk to or see. You can send text messages or call the number provided and never get a response or call back. Community kitchen is not what you think....it's a small galley kitchen for communal cooking. Community Center is a room converted to be a business center, billiards room, place to play video games and go to the bathroom. Rooms are small, no coffee makers, small refrigerators and microwave. TV satellite service takes half a day to get to work. Wi-Fi service is intermittent and takes the system 10 minutes to either recognize the password or log you into it. It's true that there is no hot water. The bath tub had mold around it where it meets the tile. The rooms are dusty, with people's hair and just filthy out right. The beds are old college dorm beds. The springs make the classic loud sound everytime you get in, out or just move. There is real air flow so the room is stagnant. The toilet fills slowly and needs to be flushed twice. See my Google Review!

Stayed 4 nights in Dec 2023

4/10 Poor

Cesar and Barbara

Travelled with family

2 Jan 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Not so hidden gem with freezing water

We really wanted to enjoy this property. We were surprised at how new the furnishings were. The bed was very clean. The sheets were very soft, you have a full size refrigerator, microwave, and a kitchen table with a Keurig. This hotel would be a gold mine if it had not been for the cold water. I really wanted to love this place, but unfortunately having to reach out to the owner and not getting a solution is the reasoning behind this review. We were told at 4pm to let the water run for 10 minutes and it would get hot. It did not. We left the hotel and picked up a few things in town. We come back that night to shower, and I couldn’t even stand the water temperature for 2 minutes. The water was coming out almost ice cold. We decided to again let the water run for 10 minutes, and nothing happened. We continually called the owner only for him to send us to voicemail. The runner for the hotel did come up with towels and explained that “others” were taking a shower and to wait. This is what the other person on her end of the phone told her to tell us. We were never followed up with.This was a 5 night stay, and we were never contacted back once. This would be the perfect hidden gem, but unfortunately this place lacks proper management and has no hot water. If you can bare a cold shower, this place would be suitable for you especially for the price in Gatlinburg this time of year. We were on the 2nd floor facing the woods on the very end of building closest to the outdoor seating.

Stayed 5 nights in Dec 2023

2/10 Terrible

Melissa

1 Jan 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst stay ever

I have no idea where to even start. The room had black mold on the wall, bug infested, and absolutely no hot water. This was by far the worst hotel I ever stayed at in my lifetime. We spent the entire stay killing bugs that we had to google to find out what they were. We complained and all we got was the “maintenance” came and swept them up. We were given one towel for 2 people. The bathroom had mold as well and not a drop of hot water considering the temps outside. It smelled musty and the bed was 2 twin bunk beds pushed together. The bed had a hump in the middle which made it horrible to sleep on. This place should not be allowed to remain open because it is a health hazard for sure. I’m not sure if management has changed since the good reviews but it is definitely horrible now. The check in process was a nightmare. We had to call 7 times before we were given a room number and door code. Steer clear of this place.

Stayed 2 nights in Dec 2023

2/10 Terrible

Kelsey

Travelled with family and small children

1 Jan 2024

Disliked: Staff & service, amenities, property conditions & facilities

This particular property started off awful from the moment we got to the hotel. The “customer service” number you call RARELY will answer the phone. When he did manage to answer my calls the first time he told me I had no reservation then hung up on me. If it wasn’t for the awesome cleaning staff that hotel we would’ve never gotten in touch with a manager for ANYTHING! Our check in time was 4 and we weren’t able to get in our room until almost 5. The customer service for this hotel is a complete joke and is VERY VERY VERY RUDE. We will never stay here again nor will I ever recommend this hotel to anyone. Do yourself a favor and just don’t book here if you want to enjoy your stay. No hot water either fyi so if you like cold showers then good for you.

Stayed 2 nights in Dec 2023

2/10 Terrible

christianre

Travelled with family

1 Jan 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two thumbs down

My son got bit with bedbugs The air conditioner had no remote The TV did not have a remote control The plumbing, the mixing valve for the shower tub did not have enough hot water Life, safety emergency, lights broken Smelled like mildew the room Very noisy Shower had mold

Stayed 4 nights in Dec 2023

2/10 Terrible

JESIKA

Travelled with family

30 Dec 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Don’t book or stay in this hotel. Is a scam!! Nobody is responsible for you there. We didn’t entry because they sent us a message that said is a contactless check in with a code to entry and was ok but when we arrived nobody was there!! Any other guess, workers or staff, we called and they just said is a contactless but when we booked this information wasn’t there and they said in the Expedia site that they will have front desk people until 10 pm but nobody show anywhere. Is very suspicious and dangerous because you don’t know who can entry on your room and nobody can help you because was anyone there!! Do no book this property! This people was to be out Expedia site, is a scammer, also I called Expedia and the first time they said yes is dangerous and we can help you find another hotel and refund my money but then they change their mind because someone told them someone is there but is not true. We took pictures off the property and we stay outside for more than 2 hours and nobody show. Terrible service and terrible hotel

Stayed 3 nights in Dec 2023

10/10 Excellent

Angela

26 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Dec 2023

4/10 Poor

Brian

Travelled with family

4 Dec 2023

Liked: Cleanliness

Disliked: Staff & service

No Hot Water

Stayed 2 nights in Dec 2023

6/10 Okay

Amy

Travelled with partner

26 Nov 2023

Liked: Cleanliness, amenities

Disliked: Staff & service

Overall we were happy with the cleanliness and appearance of property. However, taking a lukewarm shower with poor water pressure and then not having heat due to unsafe electrical conditions was less than ideal. Also, we were not informed until on site that it was a contactless facility; this, in my opinion, was no longer necessary as we are not currently in a pandemic situation.

Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

26 Nov 2023

Stayed 2 nights in Nov 2023

2/10 Terrible

Lazaro M

24 Nov 2023

Disliked: Cleanliness, staff & service

The outside property was decent and clean. Unfortunately we rented 2 rooms and one of the rooms was very dirty and had not been clean since the person that stayed prior to us.

Stayed 1 night in Nov 2023

6/10 Okay

Jennifer

Travelled with family

22 Nov 2023

Liked: Staff & service

Disliked: Cleanliness

Bathroom Issues

The bathroom was not clean when we arrived. There was a dirty cloth hanging on the shower rod and dirty toilet paper pieces all over the floor. The shower did not have warm water. We had to take a cold shower. The location was good and check-in was easy.

Stayed 1 night in Nov 2023