4/10 Poor
David B.
2 Jan 2024
Disliked: Cleanliness
2 stars at best dirty and need repairs
I recently stayed at Elk Springs Resorts, and my experience, despite some positives, fell short of expectations for a purported 5-star resort.
Areas of Concern:
Cleanliness: The accommodation lacked cleanliness standards, with visible dust in vents and filters, as well as under furniture, creating an unpleasant environment.
Stained Linens: Master bed sheets had noticeable blood stains, an unacceptable issue for a 5-star resort.
Towel Quality: The provided towels were rough, some even stained. Incorporating fabric softener could enhance the guest experience.
Maintenance Issues: The BBQ didn't light, and the pool was unheated. Staff advised me to buy a lighter, couldn't provide one for the BBQ, and there were burnt-out light bulbs, a poorly lit driveway, and a loud AC condenser.
Broken Fixtures: The upstairs bathroom sink had broken components, leading to limited hot water access and constant adjustment.
Neglected Amenities: Copper tubs, a potential highlight, were tarnished and neglected, detracting from their appeal.
Additionally, garbage was uncollected, requiring guests to dispose of it elsewhere. Overall, the conditions resembled a budget hotel rather than a luxury resort, impacting the overall experience. A substantial price reduction (at least 30%) would better reflect the actual value.
David B.
Stayed 8 nights in Dec 2023