8/10 Good
Brandon W.
14 Jan 2025
Liked: Cleanliness
Gatlinburg 2025
Home decor was fabulous, the ramp to the door/seat in the shower was very handy for my mom, that has arthritis in her knee. Some downsides unfortunately, the heat wasn't functional on arrival, the fireplace wouldn't light, living room couchs looked worn, the main bathroom floor felt soft like it's had a modest makeover to cover the water damage underneath, trash can lid was broken off. We got hit with an unexpected snow storm on our tentative departure date, I sent an email after hours the day before to see what options we had since home (Michigan) was 10 hrs on a good day, next morning I was offered two days to let the snow storm pass. When I called after hours for the heat, a gentleman responded within a hour- hour and a half, heat was put on emergency heat for our stay until they could fix it correctly.
Brandon W.
Stayed 5 nights in Jan 2025