Gatlinburg Town Square by Exploria Resorts

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

24/7 front desk

Gym

Hot tub

Housekeeping

Laundry

Pool

Explore the area

515 Historic Nature Trail, Gatlinburg, TN, 37738

Gatlinburg Convention Center
5 min walk
Gatlinburg Space Needle
7 min walk
Log Cabin Pancake House
2 min walk
Knoxville, TN (TYS-McGhee Tyson)
70 min drive

Room options

GTS Accessible Studio

41 sq m
Sleeps 2
1 Queen Bed

GTS Accessible 1 bedroom Condo

68 sq m
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

GTVH Standard King Room

Sleeps 2
1 King Bed

GTS Accessible 2 bedroom Condo

85 sq m
Sleeps 6
1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed

GTV Hotel Accessible Queen

Sleeps 2
1 Queen Bed

GTV Accessible 1 bedroom Condo

68 sq m
Sleeps 4
1 Queen Bed and 1 Large Twin Sofa Bed

GTVH Standard Queen Room

Sleeps 4
2 Queen Beds

GTS 2 Bedroom Premium

85 sq m
Sleeps 7
1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

GTS 2 Bedroom Deluxe

80 sq m
Sleeps 6
1 King Bed and 2 Twin Beds

GTS 1 bedroom Condo

68 sq m
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

GTS Studio

30 sq m
Sleeps 3
1 Queen Bed OR 1 Double Sofa Bed

GTS 3 Bedroom Condo

Sleeps 9
1 King Bed, 2 Twin Beds, 1 Queen Bed and 1 Double Sofa Bed

GTV 1 Bedroom Condo

39 sq m
Sleeps 4
1 Queen Bed and 1 Twin Sofa Bed

GTV Studio

33 sq m
Sleeps 3
1 Queen Bed and 1 Twin Sofa Bed

Similar properties

Pool

Hot tub

Pet-friendly

Kids pool

for 1 room

includes taxes & fees

1 Jan - 2 Jan

About this property

Eco-certified hotel with a fitness center and a seasonal outdoor pool

Along with an indoor pool, this smoke-free hotel has a fitness center and a spa tub. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a children's pool, and concierge services are onsite.

Gatlinburg Town Square by Exploria Resorts offers 221 air-conditioned accommodations with hair dryers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

An indoor pool, a children's pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Gatlinburg Town Square by Exploria Resorts. During your stay, you're just a quick walk from Gatlinburg Space Needle. You'll find features like free WiFi in public areas and free self parking, plus an indoor pool.

Free WiFi
Free self parking
Take a swim in the indoor and seasonal outdoor pools or soak in the spa tub
Amenities include laundry facilities, an elevator, and a vending machine
Onsite recreation includes a gym, basketball, and a playground
Guests have great things to say about the location and the helpful staff
Just a 5-minute walk from Gatlinburg Convention Center and 15 minutes by foot from Great Smoky Mountains National Park

Gatlinburg Town Square by Exploria Resorts offers its guests a seasonal outdoor pool, a children's pool, an indoor pool, and a spa tub. WiFi is free in public spaces. A fitness center, barbecue grills, and a vending machine are also featured at the eco-certified Gatlinburg Town Square by Exploria Resorts. Self parking is free.

This Gatlinburg hotel is smoke free.

Awards and affiliations

Eco-Certified Property

This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free covered self-parking on site

Things to do

Basketball
Children's pool
Fitness centre
Indoor pool
Playground
Seasonal outdoor pool
A hot tub

Family friendly

Children's pool
Indoor pool
Laundry facilities
Microwave
Playground
Seasonal outdoor pool

Conveniences

Lift
Vending machine

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Laundry facilities

Outdoors

BBQ grill(s)

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Well-lit path to entrance
Wheelchair-accessible path to lift
Wheelchair-accessible (may have limits)

Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets

Bathroom

Free toiletries
Hairdryer
Towels

Food and drink

Microwave

Connecting rooms available
Free local calls
Phone

Policies

Check-in

Check-in time starts at 4:00 PM

Minimum check-in age: 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from July 5 2024 to January 31 2026 (completion date subject to change). The following areas are affected:

Elevator

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Housekeeping is available for an additional fee and varies based on length of stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Gatlinburg Town Square Exploria Resorts Hotel

Gatlinburg Town Square Condo

Gatlinburg Town Square Hotel Gatlinburg

Gatlinburg Town Square Resort

Gatlinburg Town Square Exploria Resorts Condo

Square Exploria Resorts Condo

Gatlinburg Town Square Exploria Resorts

Square Exploria Resorts

Square Exploria Resorts Hotel

Gatlinburg Town Square

Gatlinburg Town Square by Exploria Resorts Hotel

Gatlinburg Town Square by Exploria Resorts Gatlinburg

Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Gatlinburg Town Square by Exploria Resorts Reviews

8.2

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

8/10 Good

Kim

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Sep 2024

10/10 Excellent

William

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I wanna give a 5 star review to one of the employees at the front desk. He was very quick and efficient. He got our room wrong and immediately changed our room to the correct one.

Stayed 2 nights in Sep 2024

10/10 Excellent

Levi

15 Sept 2024

Stayed 3 nights in Sep 2024

10/10 Excellent

darrish l

Travelled with family

9 Sept 2024

Liked: Cleanliness, staff & service, room comfort

Stayed 2 nights in Sep 2024

8/10 Good

Vara, Winder

Travelled with family

8 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Far enough from downtown for some quietness but close enough to walk to downtown.

Stayed 3 nights in Aug 2024

4/10 Poor

David

Travelled with family

4 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Great location to walk downtown. The room Was great. Very clean lots of room. Had water leaking from ac unit and leaked out into the carpet and a person came to look. Never came back to clean up the water Parking is bad, elevators to hot inside them. Had to ask many questions at check in time. Both pool temperature to cold. Cable service wasn’t the best.

Stayed 4 nights in Aug 2024

2/10 Terrible

MURTAZA

Travelled with family

4 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DISGUSTING AND DIRTY PROPERTY

Terrible, filthy, poorly maintained property. They need to demolish the whole thing and rebuild it. Rooms were dusty, carpets and blankets were dirty. showers were broken. we had to go down to the laundry room to exchange towels. no turndown service. will never stay there again. go to Embassy Suites down the road.

Stayed 2 nights in Aug 2024

8/10 Good

Pamela

4 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The overall stay was good.

Stayed 2 nights in Aug 2024

10/10 Excellent

Paul

Travelled with family

3 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy stay

My wife and I enjoyed our stay here. The location is great, it was close to the main square and far enough away to be quiet. My wife and I would definitely stay here again.

Stayed 4 nights in Aug 2024

6/10 Okay

Carrie

3 Sept 2024

Liked: Staff & service, room comfort

Needs updates

We stayed at this property for labor weekend it was ok but needs some renovations done. You can tell its a older building and its showing its age. If you are a taller person over 6 ft tall dont recommend the showers are very short. While looking fora outlet to plug in phone chargers we did find a syringe needle under the bed called the front desk they sent someone up ASAP. So that tells me they need to clean the rooms alot better. Comfort wise it was ok. Also of your not a sable footed walker beware the walk way are a like wonky as some of the pavers are loose.

Stayed 3 nights in Aug 2024

10/10 Excellent

Melissa

2 Sept 2024

Liked: Cleanliness, amenities, property conditions & facilities

I absolutely loved the room. When I go back I want the exact same room. Very nice facility and the staff was personable.

Stayed 2 nights in Aug 2024

8/10 Good

Shakina

Travelled with partner

2 Sept 2024

Liked: Cleanliness, staff & service, amenities

Enjoyed the stay very much

Stayed 2 nights in Aug 2024

8/10 Good

Shiv

28 Aug 2024

Liked: Cleanliness

It was clean & near to Gatlinburg city.

Stayed 3 nights in Aug 2024

10/10 Excellent

Leesa

Travelled with group

28 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We have stayed here twice now. Always enjoy the room with full kitchen and living room. The shower rocks. The beds comfy. Enjoyed the brand new outdoor hot tub and the fire pit. Just wished they stayed open later. We'll stay there again next time we visit Gatlinburg.

Stayed 5 nights in Aug 2024

10/10 Excellent

Joanna

Travelled with group

26 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The front desk staff was very friendly and helpful.

Stayed 3 nights in Aug 2024

10/10 Excellent

tymeshia

26 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

As first timers staying here was great. No only were we able to access the trolley , we were able to walk to the downtown district for alcohol fun. The only thing that would have make our stay top notch was if there was a breakfast option available. Being within walking distance we didn't have to competely depend on the trolley to move around. We hope to stay here again for our next stay!

Stayed 2 nights in Aug 2024

10/10 Excellent

Trenton

26 Aug 2024

We were very happy with the room and we loved seeing a bear from a safe distance of coarse we will definitely stay there again. Parking spots are really hard to get into

Stayed 2 nights in Aug 2024

10/10 Excellent

Micaela

25 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Everythingvwas fine

Stayed 2 nights in Aug 2024

10/10 Excellent

Kasey

Travelled with family

25 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We had an excellent stay and will stay there again would highly recommend

Stayed 3 nights in Aug 2024

4/10 Poor

Verified traveller

25 Aug 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

I paid for a room with a balcony view and got a room with a jet tub by the bed and no view. When I called the front desk and told them I paid for the view, I was told that the other half was where the view was but it was already in use and there were no other rooms. I called back and told her that the room was not acceptable, it smelled like stale cigarettes and not what I paid for and ask if she would refund the cost, she agreed without any problems. I gave service 4 stars because she really was helpful without attitude and for that I was really impressed. As far as everything else, I'm actually pretty disappointed because the positive reviews are why I booked it but I believe had we been in the other half it would have met my expectations.

Stayed 3 nights in Aug 2024

8/10 Good

John

Travelled with family and small children

22 Aug 2024

Liked: Cleanliness, staff & service, amenities

Nice location, short walk to main strip. Room was pretty dated and hotel was having some work done to it. Friendly staff. Many bears running around at night.

Stayed 7 nights in Aug 2024

4/10 Poor

Jaclyn

Travelled with partner

21 Aug 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

When I made this reservation I was under the impression I would be in the resort. When we arrive we are put in a small building separate from the resort. Our room wasn't completely clean the sliding door didn't lock and there was a huge gap under the main door. Definitely was over charged for what we got and will not be rebooking with this location.

Stayed 3 nights in Aug 2024