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4.6 out of 5

"Lovely hotel with great facilities. Lots of different places to relax , three swimming pools all surrounded by lots of sun beds. Plenary of quiet plac ... " More

By a verified traveller on Fri 14 Feb 2020

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Double Room Single Use, Partial Sea View

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 1 Max

Suite, Sea View

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Junior Suite, Sea View

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Family Room, 1 Bedroom, Ocean View

Bed Count 2 King Beds Maximum Occupancy 4 Max

Double or Twin Room, Sea View

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Double or Twin Room, Bay View (Funchal Bay)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Cliff Bay. During your stay, you're just a quick walk from Lido Bathing Complex. Enjoy features like free WiFi in public areas and free self-parking, plus 3 restaurants.

  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Il Gallo d'Oro
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Indulge with aromatherapy, body scrubs or facials at Spa at The Cliff Bay
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Within a 15-minute walk of Lido Bathing Complex and Barreiros Stadium
  • Airport shuttle service available for a fee

The Cliff Bay ratings based on 34 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Cliff Bay

Everyone (7) Couples (21) Family (2)
5 out of 5
Lovely hotel with great facilities. Lots of different places to relax , three swimming pools all surrounded by lots of sun beds. Plenary of quiet places to read or chat . Staff very friendly and quick to anticipate your needs before you even ask. Well located to the town and local restaurants. On the down side very little choice of English TV channels , other than news . No full length mirror in the room .

Posted by on 14 Feb 2020

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Comment from Hotel Management

19 Feb 2020 by The Cliff Bay Team

Dear Guest, Thank you very much for choosing the Cliff Bay Hotel for your stay in Madeira We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests. We have taken good note of the need of a full lenght mirror missing in your room . We look forward to having you back again! Yours faithfully,

5 out of 5

Superb hotel in great location

Pros: Right on the ocean front with lots of space for everyone even though the hotel was full. The rooms, staff, food and facilities are exceptional.
Cons: Nothing significant.
Location: Excellent location to the west of the port, with good views. There are plenty of activities, particularly the levada walks and jeep safaris.
Madeira is an all year holiday destination with a wide range of activities on offer. We only had a few days there this time, but we particularly enjoyed the levada walks (Lakes of Madeira tour) and several great restaurants (notably Cris' Place and Tokos). The scenery is dramatic, especially when coming down from the plateau. We would have done a lot more if we had been there longer. Cliff Bay is superb in every respect - the staff, the location, the quality of rooms and food. We will be returning next year.

Posted by , from Cambridge, UK on 4 Sep 2016

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5 out of 5

Great week. Loved it

We loved the hotel. Great location. Wonderful staff. Breakfast and buffets were excellent.

Posted by on 26 Feb 2016

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5 out of 5

a relaxing break

A beautiful part of the world.. the Cliff Bay had it all. Great food, scenery, warm February weather, warm friendly staff, and premises which seem to be maintained to a high standard. Fantastic guitarist in the bar. Gorgeous swimming pools and an abundance of chaise lounges. We really enjoyed our 5 days there, and want to return for a longer stay soon. One tiny quibble.. when we were in the deluxe outdoor breakfast area, the area you have to pay extra for unless you are in an upgraded room, in order to get some toast with our ordered eggs (delicious) we were told we had to go inside and make our own toast. The toasters supplied were very slow, and there was a queue... Very strange this one hiccup in what otherwise was a seamless luxury stay. Please change this one little minor issue, to make our next stay even better. It certainly won't stop us from returning, but just seemed a gap in what otherwise was top notch luxury service.

Posted by on 22 Feb 2016

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4 out of 5

Lovely hotel , few minor improvements could be made

Great hotel, lovely rooms, staff and facilities. Well located in the main hotel zone. One or two improvements could be made - the lifts are completely inadequate for the number of guests so are often left waiting or faced with a full lift. There are no plug sockets next to the bed making charging awkward. And the bed was two large singles pushed together - a real pet hate of mine. Otherwise excellent.

Posted by on 27 Jun 2015

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5 out of 5

Wonderful one week break

Excellent and relaxing. Il Gallo d'Oro restaurant provided two fantastic dinners for us; the cuisine was practically sublime (and although a Michelin starred restaurant, not as wildly expensive as some others in that category).. Staff always courteous, friendly and helpful. No complaints at all.

Posted by on 21 Mar 2013

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5 out of 5

Posted by on 2 Jan 2024

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Comment from Hotel Management

7 Jan 2024 by The Cliff Bay Team

Dear Guest,Thank you for your evaluation and we hope to be able to see you again in the near future.Regards,The Cliff Bay Team

5 out of 5
Like every times, still the best hotel in the world !

Posted by on 26 Nov 2023

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Comment from Hotel Management

10 Dec 2023 by The Cliff Bay Team

Dear Bruno,We were very grateful for your feedback and for choosing the PortoBay group. Your wordsconfirm the dedication of the entire team and our desire to continue to satisfy our guests’needs. We look forward to your next visit!Thank you,The Cliff Bay Team

4 out of 5
Die Lage des Hotels ist sehr gut. Zu Fuss bis nach Funchal ca. 30 Min. Alles gut zu Fuss erreichbar. Ein paar Mängel im Service, Roomservice, aber sonst OK. Renovierte Zimmer und Bad. Das Gebäude ist ansonsten eher etwas bieder. Sehr viel älteres Publikum. Vorwiegend Engländer.

Posted by on 24 Sep 2023

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Comment from Hotel Management

24 Sep 2023 by The Cliff Bay Team

Sehr geehrter Gast,wir möchten uns für die Zeit bedanken, die Sie aufgebracht haben, um uns Ihre Meinung überIhren Aufenthalt in unserem Hotel mitzuteilen. Es bereitet uns große Freude, feststellen zukönnen, dass Sie sich in unserer Gesellschaft wohl gefühlt haben. Wir hoffen, Sie schon baldwieder willkommen heißen zu können.Mit freundlichen GrüßenDas Cliff Bay-team

4 out of 5
xxx

Posted by on 2 May 2022

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Comment from Hotel Management

12 May 2022 by The Cliff Bay Team

Dear Guest, Thank you very much for your review. We look forward to seeing you soon here at The Cliff Bay. Regards,

Property Features

The Cliff Bay offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 646 square feet (60 square metres) and includes conference space. An outdoor pool, a children's pool, and a hot tub are also featured at the luxury The Cliff Bay. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 5-star Funchal hotel is smoke free.

  • 1 building
  • 202 guestrooms or units
  • 9 levels
  • 3 dining venues
  • Conference rooms
  • 646 sq ft of conference space
  • 60 sq. m of conference space
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

The Cliff Bay offers 202 air-conditioned accommodations with minibars and a safe. 43-inch Smart televisions come with cable channels. Bathrooms include a separate bath and shower, dressing gowns, bidets and complimentary toiletries. This Funchal hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Hypo-allergenic bedding
  • Separate bath and shower
  • Cots (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Toiletries (free)
  • Bidet
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Il Gallo d'Oro – This restaurant specialises in international cuisine and serves breakfast and dinner. 2-star Michelin rating.

The Rose Garden – This restaurant specialises in international cuisine and serves breakfast and dinner. Open daily.

The Blue Lagoon – This beach restaurant specialises in international cuisine and only serves lunch. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool, an outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Playground on site
  • Ecotours nearby
  • Golfing nearby
  • Scuba diving nearby

Spa Services

Spa at The Cliff Bay has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is open daily.

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Prenatal massage
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Half Board rate plans do not include drinks.

The Cliff Bay offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 80.0 per night.
  • Cots (infant beds) are available for EUR 40.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Drinks are not included in rate plans that include meals.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • Property registry number - 6699
  • Property confirms they are implementing enhanced cleaning measures
  • Please note, some room types at this property are not available when booking a stay with children.
  • Gap period enforced between guest stays - 24 hours
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 33.50 per room (one-way)
  • Crib (infant bed) fee: EUR 40.0 per night
  • Rollaway bed fee: EUR 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bay Cliff
  • Cliff Bay
  • Cliff Bay Funchal
  • Cliff Bay Hotel
  • Cliff Bay Hotel Funchal
  • The Cliff Bay - Porto Bay Hotel Funchal
  • Cliff Bay Hotel Madeira
  • Cliff Bay Porto Funchal
  • The Cliff Bay (Porto Bay) Madeira/Funchal
  • The Cliff Bay Hotel
  • The Cliff Bay Funchal
  • The Cliff Bay Hotel Funchal

Awards & Affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Key (Foundation for Environmental Education)
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