Pestana Promenade Ocean Resort Hotel

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Dates

December 2024

January 2025

Minibar, in-room safe, desk, blackout curtains

Classic Twin Room, Partial Sea View (Side View)

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar

Spa

Room service

Gym

Parking available

Breakfast available

Explore the area

Rua Simplicio dos Passos Gouveia, #31, Funchal, 9000-001

Lido Bathing Complex
6 min walk
Centro Comercial Forum Madeira
9 min walk
Formosa Beach
6 min drive
Funchal (FNC-Cristiano Ronaldo)
21 min drive

Room options

Classic Twin Room, Pool View

18 sq m
Sleeps 3
2 Twin Beds

Twin Room (Promenade)

18 sq m
Sleeps 2
2 Twin Beds

Classic Twin Room, Partial Sea View (Side View)

22 sq m
Partial sea view
Sleeps 3
2 Twin Beds

Classic Twin Room, Sea View

18 sq m
Sea view
Sleeps 3
2 Twin Beds

Superior Twin Room, Sea View

23 sq m
Sea view
Sleeps 3
2 Twin Beds

Double/Twin Superior Sea View

Sleeps 2

Double/Twin Side Sea View 1/2

Sleeps 2

Double/Twin Sea View (2Ad)

Sleeps 2

Similar properties

Pool

Hot tub

Breakfast included

Spa

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About this property

Eco-certified hotel with 2 restaurants and a fitness center

2 restaurants, an indoor pool, and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.

Pestana Promenade Ocean Resort Hotel offers 110 accommodations with minibars and safes. Rooms open to balconies. LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include facials and body treatments.

Our customers tell us they can't get enough of the helpful staff at Pestana Promenade Ocean Resort Hotel. During your stay, you're just a quick walk from Lido Bathing Complex. Features include free WiFi in public areas, plus 2 restaurants and an indoor pool.

Free WiFi
Enjoy a bite to eat at one of the 2 restaurants
Buffet breakfast served daily for a fee
Self parking available for a fee
Take a swim in the indoor and outdoor pools
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym and a sauna
Within a 10-minute walk of Lido Bathing Complex and Ponta Gorda Bathing Complex

Pestana Promenade Ocean Resort Hotel offers its guests an indoor pool, an outdoor pool, a sauna, and a fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Spa services, a terrace, and multilingual staff are also featured at the eco-certified Pestana Promenade Ocean Resort Hotel. For a fee, parking is available.

This 4-star Funchal hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 8:00 AM to 10:30 AM.

Deep-Blue and Breezes - Onsite restaurant.

Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (EUR 10 per day)

Food and drink

Buffet breakfast available for a fee daily 8:00 AM–10:30 AM: EUR 20 per person
2 restaurants
1 bar
Room service available

Restaurants on site

Deep-Blue and Breezes

Things to do

Billiards/pool table
Fitness centre
Indoor pool
Outdoor pool
Sauna
Spa services

Family friendly

Indoor pool
In-room childcare (surcharge)
Laundry facilities
Outdoor pool
Soundproofed rooms

Conveniences

Banquet hall
Lift

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Multilingual staff
Tour/ticket assistance

Business services

Business centre
Meeting rooms

Outdoors

Garden
Terrace

Spa

Body treatments
Facials
Massages
Massage/treatment rooms

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)

Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains

Bathroom

Bidet
Free toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

TV channels
LCD TV

Food and drink

Minibar

Desk
Phone
Recycling
Safe
Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately EUR 20 per person
Self parking fee: EUR 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property is professionally cleaned

Front desk staff will greet guests on arrival.

Property Registration Number 3982

Property is also known as

Pestana Ocean

Pestana Ocean Promenade

Pestana Ocean Promenade Resort Hotel

Pestana Promenade

Pestana Promenade Ocean

Pestana Promenade Ocean Funchal

Pestana Promenade Ocean Resort Hotel

Pestana Promenade Ocean Resort Hotel Funchal

Pestana Promenade Resort Hotel

Pestana Promenade Ocean Hotel Funchal

Pestana Promenade Ocean Resort Hotel Madeira/Funchal

Pestana Promenade Ocean Resort

Pestana Promenade Ocean Resort Hotel Hotel

Pestana Promenade Ocean Resort Hotel Funchal

Pestana Promenade Ocean Resort Hotel Hotel Funchal

Pestana Promenade Ocean Resort Hotel Reviews

9.2

Wonderful

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Good

Laura

Travelled with group

16 Sept 2024

Liked: Cleanliness, staff & service, amenities

The common areas of the hotel were lovely . Lush grounds and fantastic amenities . The rooms need a refresh as they are dated . Pricey property when compared to another hotel our friends stayed at up the street . Breakfast assortment was plentiful with something for everyone .

Stayed 4 nights in Sep 2024

6/10 Okay

Preethi

8 Sept 2024

Disliked: Cleanliness, room comfort

Not great

This is far from a 4 star hotel. Breakfast is average. Housekeeping pretty average when an iron was requested they never brought it and one day didn’t leave towels after taking the dirty ones. The main issue is our room had a strong smell of sewage. There is another review of this hotel from May discussing the horrible smells on the same floor and this clearly was not addressed. The bed is like a hostel cot. The pool while heated is still too cold. The jacuzzi is not hot at all I wouldn’t even consider it lukewarm. The sauna and Turkish bath have strange hours (closed from around noon til 430). The room is run down. I would not recommend staying here.

Stayed 4 nights in Sep 2024

6/10 Okay

Jagoda

4 Sept 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

It needs refurbishing, very dated

Stayed 5 nights in Aug 2024

8/10 Good

Cristine

Travelled with partner

2 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I enjoyed the food the breakfast and the service was outstanding ,the daily hostess who could speak 4 languages was brilliant .We had a cleaning woman on the 6th floor who was also outstanding .My one disappointment was do wish I had a gym (some sort of cardiovascular machine i could have exercised on ) Both the broken gym equip and pico de Airo ,a dream we thought we would have experienced but due to road damage from fires we did not get to experience it. All things considered a Beautiful place to visit 👍

Stayed 8 nights in Aug 2024

6/10 Okay

Kimberly

1 Jul 2024

Solid 3 star hotel that could easily be a 4 star if cleanliness, staff and service improved. Similar to some other reviews- stained or lightly damaged walls, stained pull down curtain for the shower, hard water scale and build up accumulated on bathroom glass. The rooms don't really get made up and empty/used glasses accumulated throughout the week. Some staff were helpful, but overall not so much. I reported issues with the WiFi not working on Tuesday - was told this would be brought to the manager's attention. On Thursday, still no WiFi - at the pool, in my room, the balcony, etc. The person at the front desk first acknowledged a problem but then told me I was incorrect when it "worked" on his phone and not mine. Again on Friday when I started to worry I could not get in touch with home or check in for my flight, the front desk told me the WiFi just went down that day and would be fixed. When I inquired about an accommodation of some sort for the inconvenience I was told nothing could be done? Disappointing overall and would never want someone else to feel as dismissed as I was meant to feel. Oh, and when I booked my taxi for a set rate - I was told the rate was different the morning of my checkout. Thank you to the one person who tried to be helpful and held the original rate. Also, pass on the spa. I reserved a head and shoulders relaxation massage - shoulders good, but swirling around my hair in circles is not what I paid for?

Stayed 8 nights in Jun 2024

10/10 Excellent

Susan

Travelled with partner

28 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Outstanding staff - very friendly and helpful. Great facilities, good food choices, very clean and comfortable.

Stayed 7 nights in Jun 2024

8/10 Good

MICHAEL

19 Jun 2024

Sun beds became difficult at times!

Stayed 8 nights in Jun 2024

8/10 Good

Verified traveller

9 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location and views.

Views from balcony, location and check in staff were great. Hotel was very clean but a little tired and very dark and stale in the hallways. Bed was saggy. Breakfast buffet was extensive in choices and decent in quality. Staff there really friendly too.

Stayed 2 nights in Jun 2024

4/10 Poor

John

Travelled with partner

27 May 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The stay at Pestana Promenade was extremely unpleasant. The room 1027 had a mildew or mold smell mixed with terrible body odor which gave me a headache and was unbearable. I later encountered the body odor smell on a plane during a flight from Funchal to Ponta Delgado. The shower door was insufficient leading to inevitable flooding of the bathroom which may have contributed to mold and mildew forming under the sink on the wall. The curtains and box spring were stain ridden. I saw two roaches in the hallway outside of my room walking back from eating breakfast. Wall paper was peeling and the carpet in the hallway was stained. No employee was stationed at the desk in front of the spa for the duration. I used $111.37 in one key points which was basically a waste. The full price of booking $240 did not reflect the overall decor of the establishment. I feel entitled to a partial if not full refund. There are pictures and video to back these claims.

Stayed 1 night in May 2024

10/10 Excellent

Kim, Norwich

Travelled with partner

23 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lots of positives - spacious room with comfy bed, very friendly efficient staff, great breakfast choice and lovely gardens and pool area. conveniently located for local transport and many restaurants.

Stayed 7 nights in May 2024

8/10 Good

Susan

Travelled with partner

30 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Me Rodgrigues was so helping in arranging our transportation from the airport. The location was great. Right on the bus line. Breakfast was great and staff was very friendly. Pool was lovely. We would definitely book again with this hotel.

Stayed 6 nights in Apr 2024

8/10 Good

Marie

19 Jan 2024

Stayed 4 nights in Dec 2023

10/10 Excellent

Linda

Travelled with partner

10 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Jan 2024

10/10 Excellent

Ivana

Travelled with family and small children

2 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had an absolutely perfect stay at Pestana Promenade! The rooms are lovely and spacious. The only thing that bugged me was the big arch blocking our view of the sea partially. A few rooms have this problem. The staff are amazing, especially the cleaning ladies who do a wonderful job and are very kind. Amazing staff in the restaurant as well! Thank you Pestana, we will be returning for sure!😀

Stayed 9 nights in Nov 2023

10/10 Excellent

Sonia

Travelled with family

10 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our second stay at the hotel and it didn’t disappoint. Every member of staff, no matter what their role, were exceptional. They were professional, yet friendly, and always able to help. They went out of their way to ensure my parents were happy with their vegetarian needs, and spent much time helping us choose our tours. The Island tours are a fantastic way to see everything, or you can get a bus outside the hotel into Funchal then to whenever you need. We found the taxis were reasonably priced too. The hotel outdoor and indoor pools were great, as well as the spa services. All set in beautiful grounds with easy access to the promenade. Breakfast had ample variety with so many bread choices, pastries, an omlette station, fresh fruit, ham, cheses etc. Some nights had fun entertainment with Madeiran dancers and BBQ, good Singers and a quality Karaoke night. The bartenders were happy to make you any cocktail if they had the ingredients, in addition to their extensive list. Our room had a huge super king bed and awesome seaview from our 6th floor balcony. Once again, what made the two weeks were the wonderful staff. It was great to see the Hotel Manager helping the staff and he was always friendly. We particularly want to thank Salomé & Flipe (our favourites), Lina, Tito and Rui in Reception; Fatima, Ana, Tania, Ivone, Claudia and Andrew in the restaurant. Them and others really made time to speak with us and help us have the best time. Thank you again.

Stayed 14 nights in Jul 2023

10/10 Excellent

Richard

28 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful property in a beautiful location

Stayed 1 night in May 2023

4/10 Poor

Janet

Travelled with family

9 May 2023

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The dining options were a disappointment. After our first buffet dinner was poorly done we chose to only eat our prepaid breakfast onsight. Internet in the room was extremely unreliable and my husband had to go to the business center to use his laptop. The bed was very hard and uncomfortable. On the positive side, the staff were pleasant. While outdated, the rooms were clean.

Stayed 7 nights in May 2023

4/10 Poor

Jad

Travelled with partner

1 May 2023

Disliked: Cleanliness

Be careful while booking this property. The property does not offer double/Queen beds as advertised on some booking sites. Property has nice views with a good pool. Location is a bit far to the center if you're expecting to walk. Rooms are spacious but seem a bit outdated and beds are not comfortable. Amenities closing hours are quite early. Hotel seems to be likened by much older age group. You would expect better service for the price you pay. Property has lots of potential but seems owners don't want to invest in it. I do not recommend this place.

Stayed 5 nights in Apr 2023

10/10 Excellent

William

29 Apr 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cracking hotel

Excellent trip. Stayed 4 days andvreally enjoyed. Madeira is beautiful and the Pestana is a great base fir exploring or relaxing. Excellent rooms with sea views and dining options great

Stayed 4 nights in Apr 2023

10/10 Excellent

Audrey, Canton

Travelled with partner

17 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were only at the property for one evening due to a flight cancellation. The property was nice, the staff friendly, and the location was great.

Stayed 1 night in Apr 2023

10/10 Excellent

Fozia

23 Feb 2023

Liked: Cleanliness, staff & service

Staff are amazing at this place. So helpful, so caring, honestly I was so happy staying here. It is a little worn in places and the double bed was two singles smushed together, but I enjoyed myself and had fun. I would come again.

Stayed 2 nights in Feb 2023

10/10 Excellent

PAULO

4 Feb 2023

Stayed 1 night in Feb 2023

8/10 Good

Gagandeep Kaur

Travelled with group

20 Jan 2023

Liked: Property conditions & facilities

Disliked: Staff & service

Good hotel but staff is not helpful and friendly. Especially the cleaning staff who does your room. Hey

Stayed 4 nights in Jan 2023

8/10 Good

John

Travelled with family

18 Jan 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Initial rooms that were offered were totally unfit for purpose. Labeled as Promenade view they should not be used as sleeping rooms more suitable for shops.

6/10 Okay

Alex, Dubai

Travelled with group

16 Jan 2023

Liked: Cleanliness, staff & service

Promenade room was extremely itsy-bitsy and noisy. There is plenty of 4* hotels nearby with bigger rooms. When the balcony windows are closed you may feel that you are staying in the basement storage room. Not for the people with the irrational fear of confined spaces. And no privacy when the windows are open. Breakfast was okay. The service was efficient, the greeting desk and concierge were friendly.