10/10 Excellent
DONNA
10 Aug 2024
Liked: Cleanliness, staff & service, property conditions & facilities
When we checked in I was abut warm and crabby from our drive to Frankfurt. Marianne was so kind and pleasant my crabbiness was going away. We got to our room and WOW beautiful spacious room. All of the extra touches were amazing ( coffee beans, grinder and pour over coffee pot). I turned our AC down to the lowest temperature. After awhile it still felted warm in the room. I called Marianna asking for a fan. She checked with Pierre and they did not have a fan. I asked about another room. She showed me the other room and it didn’t feel like it would cool down. We agreed I would wait another 30 minutes to see if our room would cool down more. About 15 minutes later Marianna is at our door with a fan. I smiled and hugged her. My new friend! Pierre comped us the breakfast buffet for our troubles. My husband and I came down to the lobby asking for dinner recommendations. Marianna and Pierre gave us recommendations but we decided to just go to the grocery store next door. The store was amazing. We came back to the lobby and I think. Arianna waited for us to say goodbye before she went home. We hugged goodbye. The next morning we came down for breakfast WOW. Amazing breakfast buffet. We met Lina, who was working that morning. Lina was also amazing. Smiles, kindness and simply an caring person. She checked if we needed a taxi to the airport. I opted to call Uber instead. As we waited for our Uber she gave us some chocolate. We hugged goodbye. I felt like we were treated like family 🤗
DONNA
Stayed 1 night in Aug 2024