6/10 Okay
Vina
30 Aug 2024
Liked: Amenities, property conditions & facilities
Was a slightly disappointing stay in a Hilton hotel so far. We always try to stay in Hilton hotels due to the facilities and because its tried and tested by us on our trips. After deciding we were going to Frankfurt, we were pleased to see that there was a Hampton close to the train station (it is about 10-15 minute drive if that and it can also be walked). The location itself is good and the facilities however out of the 4 nights we stayed, housekeeping only cleaned our room for 2. The first time they didn't clean and we requested we were told they only stayed till 4pm (we were gone by noon) which was understandable so we let it go and made sure to leave earlier the next day. Next day came and we specifically went to reception to make a request to clean just in case our room is again 'forgotten' but we got back a few hours later to see that housekeeping havent been and its as if like it was such an inconvenience for them that we had to ask. When we told reception all they said was "they'll be mindful of housekeeping next time" but Im not really sure what it means.
Its just really sad for us as we trust Hilton hotels. We initially liked it too as the guy in reception (with curly long hair) was lovely and so was Cristoph who helped us join the Hilton Honours as we mentioned we travel and stay in Hilton quite a bit. The morning reception team however was not as welcoming. Hopefully our next stay will be better.
Vina
Stayed 4 nights in Aug 2024