Chena Hot Springs Resort

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Dates

January 2025

February 2025

Aromatherapy, hot stone massages, deep-tissue massages, Swedish massages

Overview
Rooms
Location
Policies

Good

Popular amenities

Spa

Bar

Breakfast available

Pool

24/7 front desk

Housekeeping

Explore the area

56.5 mile Chena Hot Springs Rd., Fairbanks, AK, 99712

Chena Hot Springs
1 min walk
Aurora Ice Museum
2 min walk
Angel Rocks Trailhead
13 min drive

Room options

Family Suite

Sleeps 6
2 Twin Beds and 2 Queen Beds

Standard Room, 1 Bedroom (Moose Lodge)

28 sq m
Sleeps 4
2 Queen Beds

Signature Room

Sleeps 4
2 Double Beds

About this property

Hotel with free parking, steps from Chena Hot Springs

This smoke-free hotel features an indoor pool, an outdoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/cafe, and massage/treatment rooms. Housekeeping is available on request.

Chena Hot Springs Resort offers 80 accommodations with coffee/tea makers and hair dryers. 40-inch flat-screen televisions come with satellite channels. This Fairbanks hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

During your stay at Chena Hot Springs Resort, you're just a quick walk from Chena Hot Springs. Enjoy features like free WiFi in public areas and free self parking, plus an indoor pool.

Free WiFi (speed: 25+ Mbps)
Free self parking and RV/bus/truck parking
Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
Cooked-to-order breakfast served daily for a fee
Take a swim in the indoor and outdoor pools
Amenities include a front-desk safe, locker space, and 3 meeting rooms
Onsite recreation includes horse riding/rentals, bike rentals, and hiking/biking trails
Steps from Chena Hot Springs and Aurora Ice Museum

Chena Hot Springs Resort offers its guests an indoor pool and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 3 meeting rooms available. Spa services, a terrace, and a vending machine are also featured at Chena Hot Springs Resort. Self parking is free.

This Fairbanks hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:30 AM.

Chena Hot Springs Resort has a restaurant on site.

Languages

English, Japanese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and public transport

Free uncovered self-parking on site
Motorhome/coach/lorry parking (free) on site
Electric car charging station on site
On-site parking includes off-street options

Food and drink

Cooked-to-order breakfast available for a fee daily 7:00 AM–11:30 AM: USD 11.50-41.95 for adults and USD 9.25-9.25 for children
1 restaurant and 1 coffee shop/cafe
1 bar

Things to do

Bike rentals
Canoeing
Cross-country skiing
Fishing
Hiking/biking trails
Horse riding/hire
Indoor pool
Outdoor pool
Playground
Snowmobiling
Snowshoeing
Spa services

Family friendly

Indoor pool
Laundry facilities
Outdoor pool
Playground

Conveniences

ATM/banking services
Front-desk safe
Lockers available
Vending machine

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities
Luggage storage
Ski equipment hire
Tour/ticket assistance

Business services

Meeting rooms - 3

Outdoors

Garden
Picnic area
Pool sunloungers
Terrace

Spa

2 treatment rooms
Aromatherapy
Massage - deep-tissue
Massage - hot stone
Massage - Swedish
Massage/treatment rooms
Reflexology

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs available on site

Smoke-free property

Room amenities

Bedroom

Bed sheets
Ceiling fan
Heating

Bathroom

Hairdryer
Shampoo
Soap
Toilet paper
Towels

Entertainment

40-inch flat-screen TV
Satellite channels

Food and drink

Coffee/tea maker

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5:00 AM

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately USD 11.50 to 41.95 for adults, and USD 9.25 to 9.25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Cashless transactions are available

Front desk staff will greet guests on arrival.

We should mention

Pool access available from 7:00 AM to 11:30 PM.
Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Chena Hot Springs Resort Fairbanks

Chena Hot Springs Resort

Chena Hot Springs Fairbanks

Chena Hot Springs

Chena Hot Springs Resort Hotel

Chena Hot Springs Resort Fairbanks

Chena Hot Springs Resort Hotel Fairbanks

Chena Hot Springs Resort Reviews

7.6

Good

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

6/10 Okay

Maripat

21 Sept 2024

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Service in the dining room is consistently slow.

Stayed 1 night in Sep 2024

10/10 Excellent

Laura

Travelled with partner

20 Sept 2024

Liked: Staff & service

Better than I expected! Great lay out. Very nice!

Stayed 1 night in Sep 2024

10/10 Excellent

Karen

Travelled with family

19 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved our stay at the hot springs & saw the northern lights. Moose lodge rooms are just ok, could use a fridge. Restaurant on the property is great & prices are very reasonable. The outdoor pool is nice but there’s no place to sit in it, big rocks all around it, different from any springs we’ve been to. One complaint is outside watching for the lights there was a lot of traffic flying down the parking lot /runway area, I thought they were going to hit someone, maybe that was staff? Overall a good stay & will return.

Stayed 1 night in Sep 2024

10/10 Excellent

Nancy

Travelled with group

18 Sept 2024

Liked: Cleanliness, property conditions & facilities

Overall very clean. Staff was friendly and helpful and the grounds were beautiful.

Stayed 1 night in Sep 2024

2/10 Terrible

LaDawn

17 Sept 2024

Liked: Cleanliness, staff & service

Stayed 2 nights in Jun 2024

8/10 Good

Verified traveller

15 Sept 2024

Liked: Staff & service, property conditions & facilities

CHS is a nice 2 night stop.

Chena Hot Springs was chosen for the several activities in the area. They ranged from kids activities, to hiking, to hot spring soaks, to Aurora light watch. A really nice ice museum was worth the visit. The hot springs run off-grid so there are amenities missing you would expect at other lodging venues, like individual room heaters. I've read where the staff will provide a portable for you if asked, but i found the rooms and covers plenty warm enough for autumn. A tour of the geothermal power plant is available. It should be interesting but I didn't do it. Hot springs are not like Japanese onsens and allow public soakings for both genders, which means bathing suits, not birthday suits. Try to visit the local restaurants during non busy times as a limited number of waiters are available and waits can be long for service.

Stayed 2 nights in Sep 2024

10/10 Excellent

Guohua

Travelled with family

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff are very friendly, only thing is parking are limited, sometimes not convenient.

Stayed 1 night in Sep 2024

8/10 Good

David, Baltimore

Travelled with partner, Travelled with group

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Its an interesting place. A lot of innovative features and quirky stuff ( eg an airplane, ice museum which was so so, rusting antique cars) . Spa and lockers are a bit worn. Great service. Rooms are basic. They are all centrally heated. Our room was cold and it was in the 40s. We saw thebnorther lights in Fairbanks and photos from here looked a little better. It does have a viewing area about 10-15 minutes uphill. Not sure I would recommend to friends. Nice place to relax and hike in September.

Stayed 2 nights in Sep 2024

10/10 Excellent

Jennifer

15 Sept 2024

Liked: Staff & service

Stayed 2 nights in Sep 2024

8/10 Good

Akihiko

Travelled with partner

14 Sept 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

It is possible to view aurora on site. The nextdoor runway is the first choice. If you have time and energy, a better pick is the Aurorarium located atop the adjacent hill. It takes 10 min on foot. When aurora is not visible, you can still enjoy the hot spring. The property is somewhat outdated and you should expect problems. In our case, the heating was malfunctioning. At the reception, I was told the only option was a piece of blanket. No way! I asked to dispatch a service person who provided a portable heater. It made the room warm enough. We were staying in a room on the 2nd floor. Other members of our party had another heating problem, which was too hot. They had to keep the window open throughout the night to sleep well. A window lock in their room was broken and took 1 hr to fix it by a service person. Our room had a shower temp control which was not working. We had to ask again a service person. There is no room phone so we have to visit the reception once we find a problem.

Stayed 2 nights in Sep 2024

8/10 Good

Mark

Travelled with family

12 Sept 2024

Liked: Cleanliness, property conditions & facilities

Expensive and restaurant service can be slow. Overall experience was good.

Stayed 2 nights in Sep 2024

10/10 Excellent

Toni, Anchorage

Travelled with family and small children

11 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing accommodations restaurant was so amazing.

Stayed 2 nights in Aug 2024

6/10 Okay

Ann

9 Sept 2024

Disliked: Cleanliness

The receptionist was very pleasant . The key to our door didn’t work , the floor was dirty and sticky near the top of the bed , the heating was stuck on high and the room controls did not work The hot springs were fun, but the towel they provide doesn’t dry anything ! The food in the restaurant was very tasty and Jorge a was very nice waiter .

Stayed 1 night in Sep 2024

10/10 Excellent

Sharon

Travelled with family

9 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was really busy and staff seemed to lack sharing information. We were given room keys but not given any directions on where our building was or where to park cars. We had to ask questions like what dinner options there were, what the pool hours were and try to interpret the map of the property which we took ourselves from the counter (it was not offered to us or pointed out)… there was no information on rooms either so had to constantly find staff to ask. You can’t park near your rooms so you have to carry your bags through the car park to your room. The building we were in didn’t have a lift. The main dining room had a long wait list so we ended up in the cafe and bought a frozen pizza which we thought we’d heat up in the microwave we spotted off to the side of the cash register. It turns out they have an oven they can cook it for you in, but again no where did it say this and we had multiple people come in and see we had pizza and asked where we got it, how did we cook it etc. so a small sign on the fridge in front of the pizza saying they can cook it for you would be beneficial. The pizza was yum. A folder in our room with information on opening and closing times of the restaurant, cafe and pools would be useful. We didn’t end up using the pools as there was so many people in there that it was a turn off. The highlight of our stay was the cafe staff, the Aurora tour (we saw Northern Lights!) and the dog cart ride. The Ice Museum was ok.

Stayed 1 night in Sep 2024

2/10 Terrible

Jessica

8 Sept 2024

Stayed 1 night in Sep 2024

6/10 Okay

Graham

7 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Chena Hot Springs Resort is an interesting place. The hot springs were definitely the easiest hot springs to access. They were a little crowded, but it wasn't bad. The hotel isn't bad (we stayed in the Moose lodge), but there is a good bit of noise, and the water isn't filtered at all. The restaurant there is pitiful. Breakfast clearly wasn't fresh (we would have been better off just eating some granola bars or waiting until we got back to Fairbanks to eat breakfast). It's an overpriced place that offers very little. You could definitely smell the sulfur in the hot springs, but it wasn't as strong as a good marsh, and it was also overpowered by the smell of marijuana at one point. Chena Hot Springs was my least favorite place we stayed the entire time we were in Alaska, and I would not come again.

Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

6 Sept 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Do not go here- needs an overhaul!

This place needs an overhaul. Most of it is shabby and messy. Our room in Fox cabin was not very clean- sticky stuff on the floor between the beds. We found a live mouse on one of the beds one evening. There was a lot of noise late at night outside our room which was next to the activity center where ATV tours went out from. Our door had about a 2” gap that let in light as well as the mouse and combined with thin walls, we were awakened several times by others coming or going at all hours of the night/morning. We could not adjust the heat in the room- it very warm and we had to open the windows to 40 degree temps outside and run the fans. If you want food, you have to use their overpriced restaurant or market. Anything else is at least an hour’s drive. We knew this and brought our own, but there is no fridge or microwave- only a tiny coffeemaker. The hot springs are nice, but the changing rooms are filthy and lack privacy. The hot tubs and pool also were dated and looked dirty. The ice museum is also a mess- most of the sculptures are broken and if you want to not be too cold at 28 degrees, they have filthy parkas to borrow. On a good note, the staff are all very pleasant- and come from all over the world. Until the owners decide to reinvest in improvements, I do not recommend you go here.

Stayed 2 nights in Aug 2024

10/10 Excellent

Diane, West Hills

Travelled with partner

5 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was spacious and clean. I wish they could offer an aurora wake-up call! Otherwise very nice.

Stayed 1 night in Sep 2024

6/10 Okay

Erin

5 Sept 2024

Liked: Cleanliness, staff & service

The hot spring was nice, there are lots of beautiful hiking opportunities nearby, and the service in the restaurant was great. However, the property is old and rooms could use some updating (better mattresses, functioning thermostats, ventilation that doesn't require running the ceiling fan when it's cold outside). While the area itself is quiet, doors and walls are thin, and you will definitely hear people in building common areas/other nearby rooms. If your room is near the Activity Center, you'll also hear a lot of vehicle noise.

Stayed 2 nights in Sep 2024

8/10 Good

jeffrey

Travelled with family

5 Sept 2024

Liked: Staff & service, amenities, property conditions & facilities

The rooms need to be updated, The hot springs area was nice and the aurora viewing building on top of the hill was nice and the restaurant was pretty good. So overall i had a favorable stay.

Stayed 2 nights in Aug 2024

10/10 Excellent

Sharon

Travelled with group

5 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Way to relax

Wish I could have stayed longer. Hot springs were amazing. Beautiful grounds with lots to do. Food and service was good.

Stayed 2 nights in Aug 2024

10/10 Excellent

Diana

5 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

4/10 Poor

PETTY

3 Sept 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Carol, Signal Mtn

3 Sept 2024

Liked: Amenities, property conditions & facilities

Loved this area. Moose lodge was very dated. My bathroom was not cleaned before checking in. The towels from the previous guests were still in the floor. This placed reminded me of camp from dirty dancing.

Stayed 2 nights in Aug 2024