See all properties

The Buenaventura Golf & Beach Resort Panama, Autograph Collection

5.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Buenaventura Golf & Beach Resort Panama, Autograph Collection

12 outdoor pools, pool cabanas (surcharge), pool umbrellas
Exterior
Private beach, sun-loungers, beach umbrellas, beach towels
Exterior
7 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Pool
    Pool
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • On private beach
    On private beach

Explore the area

Map
340 Calle 3ra Buenaventura, Buenaventura Beach Community, El Chiru, Cocle
  • Buenaventura Marina
    6 min drive
  • Playa Blanca
    6 min drive
  • Parroquia Santiago Apóstol de Río Hato
    9 min drive
  • Rio Hato (RIH-Scarlett Martinez Intl.)
    15 min drive

Room options

View all photos for Room, 2 Double Beds, Non Smoking, Garden View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Non Smoking, Garden View

  • 49 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Pool View

Room, 1 King Bed, Non Smoking, Pool View

Room, 1 King Bed, Non Smoking, Pool View

  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Resort View

Room, 1 King Bed, Non Smoking, Resort View

Room, 1 King Bed, Non Smoking, Resort View

  • 49 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Resort View

Room, 2 Double Beds, Non Smoking, Resort View

Room, 2 Double Beds, Non Smoking, Resort View

  • 49 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa, 4 Bedrooms, Non Smoking, Resort View

Villa, 4 Bedrooms, Non Smoking, Resort View

Villa, 4 Bedrooms, Non Smoking, Resort View

  • 400 sq m
  • Resort view
  • Sleeps 8
  • 4 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony | Living area

Suite, 1 King Bed, Non Smoking, Balcony

  • 97 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, View (Balcony)

Suite, 1 Bedroom, Non Smoking (Balcony)

Suite, 1 Bedroom, Non Smoking, View (Balcony)

  • 97 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premier Room, 1 King Bed, View

  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Pool View

Room, 2 Double Beds, Non Smoking, Pool View | Pool

Room, 2 Double Beds, Non Smoking, Pool View

  • 49 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 2 Double Beds, View

Premier Room, 2 Double Beds, View

Premier Room, 2 Double Beds, View

  • 59 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Pool
Playa Blanca Beach Resort - All Inclusive
On private beach
Pool
Breakfast included
All-inclusive
3.4 out of 5, (939)
The price is €160
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Playa Blanca Beach Resort - All Inclusive

About this property

The Buenaventura Golf & Beach Resort Panama, Autograph Collection

Luxury resort on the beach, with 12 outdoor swimming pools
Spend the day relaxing at The Buenaventura Golf & Beach Resort Panama, Autograph Collection's private sand beach, practicing your swing on the golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 7 restaurants. Housekeeping is available on request.
The Buenaventura Golf & Beach Resort Panama, Autograph Collection offers 114 accommodations with iPod docking stations and DVD players. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. 42-inch LCD televisions come with premium cable channels, first-run movies, and pay movies. Coffee/tea makers and minibars are provided. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This El Chiru resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, an outdoor tennis court, and complimentary bicycles. 12 outdoor swimming pools and 3 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at The Buenaventura Golf & Beach Resort Panama, Autograph Collection. During your stay, you'll be close to Buenaventura Marina. Enjoy features like free WiFi in public areas and free valet parking, plus 12 outdoor pools.
  • Free WiFi and wired Internet
  • Free valet parking, self parking, and RV/bus/truck parking
  • Enjoy international cuisine at Criollo, one of the property's 7 restaurants and 3 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the 12 outdoor pools or soak in the 3 spa tubs
  • Treat yourself to aromatherapy, body treatments, or hot stone massages at the spa
  • Services include babysitting, supervised childcare, and dry cleaning/laundry
  • Onsite recreation includes a private beach, a golf course, and an outdoor tennis court
  • 1.8 mi (2.9 km) from Buenaventura Marina and 8 mi (12.9 km) from Santa Clara Beach
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Simply walk outside to smell the salt air and watch the ocean waves from the sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Summer fun is a breeze at The Buenaventura Golf & Beach Resort Panama, Autograph Collection, where you can play a round of golf at the golf course, cool off in one of the 12 outdoor swimming pools, and enjoy a treatment at the full-service spa.

There are 7 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi and wired Internet. This luxury resort also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star El Chiru resort.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.
Criollo - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required.
Tai Kai Sushi/Martini - This sushi bar specializes in Japanese cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
El Faro - This beach restaurant specializes in local and international cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Tagua - This poolside restaurant specializes in local and international cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Palapa Bar - Overlooking the garden, this bar serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Open select days.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Motorhome/coach/lorry parking (free) on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:00 AM–10:00 AM: USD 15-30 for adults and USD 15-30 for children
  • 7 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 3 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service

Restaurants on site

  • Criollo
  • Tai Kai Sushi/Martini
  • El Faro
  • Tagua
  • Palapa Bar

Things to do

  • 24-hour fitness centre
  • 12 outdoor pools
  • 3 hot tubs
  • Fitness classes
  • Arcade/games room
  • Cycling
  • Children's pool
  • Full-service spa
  • Golf course
  • Golf driving range
  • Horse riding/hire
  • Outdoor tennis court
  • Playground
  • Private picnics
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • Volleyball
  • Waterskiing
  • Yoga classes

Family friendly

  • 12 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • DVD player
  • Free cots/infant beds
  • Laundry facilities
  • Playground
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space (15080 square feet)
  • Meeting rooms - 11

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lift door width (centimetres): 94
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 84
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 122
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% of lighting from LEDs
  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Double-glazed windows
  • Romance packages available
  • Rooftop garden
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Frette Italian sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch LCD TV
  • TV channels
  • DVD player
  • First-run films
  • iPod dock
  • Films for purchase
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • Water-efficient showers only
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per pet, per stay (maximum USD 100 per stay), plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 20 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 for adults, and USD 15 to 30 for children
  • Airport shuttle fee: USD 160 per vehicle (one-way)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per stay (maximum USD 100 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
The Buenaventura Golf & Beach Resort Panama, Autograph Collection offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

JW Marriott Panama Beach Resort
JW Marriott Panama Golf Beach Resort El Chiru
JW Marriott Panama Golf Beach El Chiru
Buenaventura Golf Beach Resort Panama Autograph Collection
Buenaventura Golf Beach Panama Autograph Collection El Chiru
Buenaventura Golf Beach Panama Autograph Collection
The Buenaventura Golf Beach Resort Panama Autograph Collection
JW Marriott Panama Golf Beach Resort
Jw Marriott Panama Golf Beach

The Buenaventura Golf & Beach Resort Panama, Autograph Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 395 out of 589 reviews" "
Rating 8 - Good. 131 out of 589 reviews" "
Rating 6 - Okay. 46 out of 589 reviews" "
Rating 4 - Poor. 11 out of 589 reviews" "
Rating 2 - Terrible. 6 out of 589 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lepora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adored the staff. They were all extremely friendly and helpful, especially Daniel. The food was delicious. Pools nice and specious. Rooms are beautiful. The entire family had an amazing time.
Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a peaceful and beautiful place and a nice contrast to the hustle and bustle of Panama City. The golf course is gorgeous and the hotel is welcoming. Our room was quiet and comfortable. The shuttle service is really nice to get around the huge resort.
Stayed 2 nights in Jul 2024

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Es un hotel tranquilo y súper bonito. Ideal para ir a descansar y pasar días con la Familia.
Stayed 2 nights in Jul 2024

10/10 Excellent

Gavin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is so much to do on the property and the proximity to restaurants, beach, and pools is great. We took a shuttle to the other side of the “campus” to eat one night. El Valle an hour up the mountain; would love to come again and check out the area more, fishing, golf, etc.
Stayed 2 nights in Jul 2024

6/10 Okay

Genie

Liked: Cleanliness, staff & service
Disliked: Amenities
I reserved a room here hoping to relax and enjoy the nice bathtub with a beautiful view of the property. Unfortunately, the water in the tub did not work and on one day, all of the water was off.
Stayed 2 nights in Jun 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

8/10 Good

Hadassah

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Absolutely loved my stay here. Everyone is so friendly and helpful. The pools were clean and although at times busy, wasn’t too noisy. Many great food options without having to leave the property. Rooms and balcony are spacious. Beds & pillows super comfortable. Amenities in the rooms were great. The property and rooms were clean overall, but definitely aged and could use some refreshing. Would visit again
Stayed 3 nights in Jun 2024

8/10 Good

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel demasiado grande, las piscinas un poco llenas. Pero los empleados y la organización de los restaurantes está súper bien.
Stayed 1 night in Mar 2024

10/10 Excellent

Jea-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort
Stayed 2 nights in Apr 2024

6/10 Okay

Gabriel

Liked: Cleanliness, staff & service
Disliked: Room comfort
A/C in the Room wasn’t working properly. We called service and they was suposed to send the tech but they didn’t
Stayed 1 night in Apr 2024

10/10 Excellent

Donna, St Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little slice of paradise. The staff were amazing. It was nice to have staff that could also speak English as we know very little Spanish. The grounds were immaculate. The room was spacious, comfortable, and luxurious. The staff was also most accommodating when I accidentally left some personal belongings in our room after checking out in going back to the room and retrieving them for me, including the jewellery that I didn’t even realize I had left behind. There was a wide variety of restaurants to choose from on-site and a variety of pool options, as well as areas on the beach. A most beautiful complex.
Stayed 4 nights in Mar 2024

6/10 Okay

Grant, Summerland

Travelled with partner
Liked: Cleanliness
We noticed deterioration to pool areas. Beach club is long ways for seniors to get there. Beach area is steep to waters edge ....older people can forget accessing it. The bed was not that good for a 4 star Marriott property. As a previous platinum member I expected better. The shower head needs updating. One last thing the room serviceprinted menu steak price was out of date; it showed $22 yet each yet we were billed $32. When I brought it up to front desk upon check out I was told a manager would have to be summoned who they couldn't seem to find. We had to leave so it never got resolved. We thought performance would be better from a resort advertised elitely.
Stayed 1 night in Feb 2024

10/10 Excellent

Wilson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agradeciendo especial a Jenifer y Jorge quienes nos atendieron en nuestra estadia de playa de inmejorable forma y cordialidad. Gracias!
Stayed 4 nights in Mar 2024

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

8/10 Good

Dilsa, Shawnee

Liked: Cleanliness, staff & service, property conditions & facilities
The beach is full of rocks.
Stayed 3 nights in Mar 2024

4/10 Poor

Fredy

Stayed 1 night in Mar 2024

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeremy

Stayed 5 nights in Feb 2024

10/10 Excellent

Leonor

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lucio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Janeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
While a very pretty resort with a friendly enough staff, the service and dining options were seriously lacking for a resort in the Autograph Collection. Non-meat eaters in our party had very limited options (pasta or mediocre pizza for the most part) with dining. While I appreciate this is a Central American country, if there are a significant number of Americans and Canadians on property, it would help to have menus offered in English as well. We were grateful our kids’ take Spanish in school and were our translators for the trip. Service was hit or miss. Waiting an hour plus for room service or for a response from staff was not a one-time event. Booking water sports was a challenge as no one in the office spoke English (thanks again to our kids and a couple of very kind staff members) and more than once they did not show up on time—even over an hour late—despite confirmations of day and time the morning of. Still, the resort is clean. The rooms are lovely. The views are beautiful. The water is relatively calm and the beach is spectacular with its black sand. The water sports were great fun. And the value was high. If they are hoping to attract more US and Canadian tourism, which many said they are, there are some kinks to be worked out which could be easily done if the time is taken. Overall, it was a positive experience just don’t know if we would go back given the multitude of other options.
Stayed 5 nights in Dec 2023