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Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel

Standard Room, 1 King Bed, Jetted Tub
Exterior
Interior entrance
Pool
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Gym
  • Housekeeping
  • Breakfast included
  • Air conditioning
  • Laundry
  • 24/7 front desk

Explore the area

Map
4350 Pontiac Lake Rd, Waterford, MI, 48328
  • Waterford Oaks Waterpark
    3 min drive
  • Jersey Mike's Subs
    2 min walk
  • Pontiac Station
    9 min drive
  • Pontiac, MI (PTK-Oakland County Intl.)
    5 min drive

Room options

View all photos for Suite, Multiple Beds (Additional Living Area)

Suite, Multiple Beds (Additional Living Area)

Suite, Multiple Beds (Additional Living Area)

  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobil Access Tub)

Suite, 1 King Bed, Accessible (Mobil Access Tub)

Suite, 1 King Bed, Accessible (Mobil Access Tub)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Addl Living Area)

Suite, 1 King Bed with Sofa bed (Addl Living Area)

Suite, 1 King Bed with Sofa bed (Addl Living Area)

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Jetted Tub

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Jetted Tub (Low Floor)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Jetted Tub (Low Floor)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobil Access Tub)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible (Mobil Access Tub)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool

American Inn & Suites Waterford

Pool
Pet-friendly
Parking included
Free WiFi
3.1 out of 5, (960)
The price is €56
for 1 night
includes taxes & fees
14 Jan - 15 Jan
American Inn & Suites Waterford

About this property

Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel

Hotel in Waterford with free breakfast and area shuttle service
This hotel features a 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Other amenities include a business center, dry cleaning, and laundry facilities.
Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel offers 83 accommodations with video-game consoles and coffee/tea makers. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they enjoy the free breakfast at Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel. During your stay, you'll be close to Great Lakes Crossing Outlets. You'll find features like free WiFi in public areas, free self parking, and a free area shuttle.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 3-minute drive from Waterford Oaks Waterpark and 12 minutes from Great Lakes Crossing Outlets
  • Free local-area shuttle service
Public spaces have free WiFi and wired Internet. A 24-hour business center and meeting rooms are available. Free breakfast is available daily. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel. Free self parking is available.
Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Languages

Arabic, English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available
  • Free local area shuttle

Food and drink

  • Free buffet breakfast available daily 6:00 AM–10:00 AM
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre

Family friendly

  • Free area shuttle
  • Free cots/infant beds
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Phone accessibility kit
  • Step-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Films for purchase
  • Premium channels
  • TV
  • Video game console

Food and drink

  • Coffee/tea maker
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is undergoing renovations from August 22 2023 to December 31 2024 (completion date subject to change).
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Waterford
Holiday Inn Express Waterford
Holiday Inn Waterford
Waterford Holiday Inn
Holiday Inn Express Hotel And Suites Waterford
Holiday Inn Express Hotel Suites Waterford
Holiday Inn Express Hotel Suites Waterford an IHG Hotel
"Holiday Inn Express Hotel Suites Waterford an IHG Hotel"
Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel Hotel

Holiday Inn Express Hotel & Suites Waterford, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 510 out of 870 reviews" "
Rating 8 - Good. 245 out of 870 reviews" "
Rating 6 - Okay. 58 out of 870 reviews" "
Rating 4 - Poor. 28 out of 870 reviews" "
Rating 2 - Terrible. 29 out of 870 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

EVA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was very smooth. But the pool was closed even though I called and they said it was open. No bathtub just a shower whichs sucks and the water pressure was not good. Bed was way comfy and check oit eas smooth and fast.
Stayed 2 nights in Sep 2024

8/10 Good

David

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to where I needed to be
Stayed 2 nights in Sep 2024

8/10 Good

Melissa

Travelled with family
Liked: Staff & service
Property was nice. Good breakfast in the morning. Would have liked the breakfast available till 10am. It ends at 9am.
Stayed 1 night in Sep 2024

2/10 Terrible

Thomas

Disliked: Staff & service
We had 5 rooms booked for this hotel for a wedding. Called while we were on our way to see if we can get an early check in and was told they can get us into 1 room only because there was no other rooms available at 1 in the afternoon. While 10 of us waited in one room so we can get ready for wedding, we kept on checking with the lady at the front desk and we were told the same thing. No rooms available yet. I thought ok no biggie but kind of weird since they keep checking in other guests into their rooms. So finally at 2:50 they said the rooms were ready. As I was walking in the hallway I thanked the housekeeper for cleaning our rooms early so we could get in. She informed me that they have been ready since they were empty the night before. So we all waited for rooms that were ready the entire time. I had a feeling this was intentional for some reason. Very short with us as soon as we called for an early check in. Very short with us while waiting 2 hours for room last that were ready. The only good employees were the breakfast crew. They should be promoted to front desk
Stayed 1 night in Sep 2024

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and friendly staff Room was very clean very convenient location for our travellin needs
Stayed 2 nights in Sep 2024

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Douglas

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I reserved a room for my pregnant granddaughter and her husband for their 1 year anniversary. I thought I had got a room with a jetted tub so they could relax but I guess I didn't. When she checked in there was a sign on the counter saying ' the pool was closed for RENOVATION...' I said what bad timing because here in Michigan it was Dream cruise weekend, the middle of August and hot! One of the workers behind the desk ( I'm sorry I did not get her name) said it was not being renovated but she chose to close it for maintenance waiting for the pool person and said it was supposed to reopen. I guess it did but the problem is the front desk said the sign was never up in the first place. I went up in person the next day and was told someone would call me...that didn't happen. So in conclusion I will not use Expedia to rent a hotel room again because it seems they don't believe you unless you take pictures for proof.
Stayed 1 night in Aug 2024

10/10 Excellent

charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
My second stay I really enjoyed it. I will return.
Stayed 1 night in Aug 2024

8/10 Good

Evelynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other then the construction noise at 8 am the stay was good
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was stinky and needs to be updated.
Stayed 1 night in Aug 2024

10/10 Excellent

Julie, Dickinson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite place to stay in the Waterford area. The Queen Suite is perfect for our crew and we love being close to the pool. Breakfast is always good, with lots of variety.
Stayed 1 night in Jun 2024

10/10 Excellent

L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to breakfast everything great !!
Stayed 1 night in Aug 2024

6/10 Okay

Raymond

Liked: Cleanliness, staff & service, amenities
The room layout was inconvenient with no good place to sit and eat or watch tv.
Stayed 6 nights in Jun 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Express Waterford
A highly refreshing experience. The facility was comfortable. The employees were efficient and approachable. It was very clean and probably the first place which provided daily cleaning services.
Stayed 2 nights in Aug 2024

8/10 Good

Katherine

Stayed 1 night in Aug 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in person was very nice, the room was pretty good and clean, the breakfast had nice choices to choose from and all the staff in dining area were really nice and kept the eating area clean.
Stayed 1 night in Aug 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
KF
My room was comfortable and clean...but bed was to soft and dippy..probably needed replaced...i didnt try the other bed
Stayed 1 night in Aug 2024

8/10 Good

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay there every year for 2 days for a nearby event. The staff are very nice, very friendly. Looks like they are doing some remodeling this year, sometimes they have kitchen problems but that's not the staff's fault. Overall nice place.
Stayed 2 nights in Aug 2024

4/10 Poor

KRISTY L

Travelled with group
Disliked: Amenities, property conditions & facilities
This hotel is in very bad condition. They appear to be getting ready to remodel but its definitely not worth the price we paid in its current condition. Everything is old and ratty.
Stayed 2 nights in Aug 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Jamita

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Maralee

Liked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Maralee

Travelled with family
Liked: Cleanliness, staff & service, amenities
Free bkfst but oven was broken and there was no hot food available.
Stayed 1 night in Aug 2024