6/10 Okay
chris m.
20 Mar 2025
Liked: Cleanliness
Nice place, horrible check in/ management communication
Beautiful and spacious condo. Amazing ocean view. Only cleanliness complaint was huge cockroach in the kitchen on the second day. So I report to address to get check in package. It’s in some obscure questionable location with a tiny sign, all doors are locked. No one answers phone or comes to door. Spent 20 minutes on customer service. Look in lock box, is a manager number on there that eventually calls us back and says she will get someone there, it’s 350pm. A guy comes out of door I had been knocking on prior. Says here is everything you need. We fight traffic and half way to property, discover there is no Fobs for building or parking garage. Call manager back, yep there should be. Asks us to go back and get them, sure let’s go fight the endless traffic again. Go and get fobs and come back. Got assigned a parking spot that doesn’t exist. Confirmed with online help, local Vacasa agent parking spot is 1505, doesn’t exist or anything close to it. They confirm rather into is accurate.So we parked in a random spot. Came out the next morning to parking stickers on 3/4 sides of our car and a hand written note from the parking spot owner cause we were in wrong spot. The POA office phone numbers in parking garage go to no where. The parking tag for mirror was supposed to be filled out with spot number, it was blank.For the price my family paid for this rental property, the check in and accurate communication process was poor. Vacasa, horrible experience. Nice property otherwis
chris m.
Stayed 5 nights in Mar 2025