8/10 Good
Amy B.
11 Apr 2025
Liked: Cleanliness
Communication
The house was beautiful and stocked with everything one would need on a vacation. The beach was amazing, the weather couldn’t have been better. We had an amazing time. The only negative feedback I have is for Karen the property owner. She was incredibly responsive, but was quick to become condescending. We paid for the pool to be heated and noticed on day 3 that it just wasn’t warm like it should be and then noticed the pump and heater weren’t on. She sent someone right away, the pool had blown a fuse and so hadn’t been working. Also needed a part. So we didn’t have heat until the last day. So 3/4 days with no heat at 57/day. When asked if I would get money back, she said she would let me know. She didn’t give me money back, when I asked again about this she said she didn’t charge me to have someone come look at it. I asked why would she even consider that as I paid for a heated pool and it wasn’t heated. This is when the communication really went sideways. She kept the majority of my security deposit staying we cracked a sink, but also stated there was a broken solar light and didn’t charge me for that as it could have been cracked by the group before. So how can she say our group broke a sink? Cracked a sink to be exact. Needless to say we had an amazing trip and thought the house was amazing. But I have to say I wouldn’t recommend simply due to how Karen communicated with me prior to the stay and after.
Amy B.
Stayed 5 nights in Mar 2025