SureStay Hotel by Best Western Florence

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Dates

December 2024

January 2025

In-room safe, desk, laptop workspace, blackout curtains

Overview
Rooms
Location
Policies

Popular amenities

Room service

Housekeeping

Pet-friendly

Gym

Parking included

Air conditioning

Explore the area

8075 Steilen Dr, Florence, KY, 41042

Florence Antique Mall
17 min walk
UC Health Stadium
19 min walk
Florence Mall
3 min drive
Cincinnati, OH (CVG-Cincinnati - Northern Kentucky Intl.)
16 min drive

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Sleeps 2
1 King Bed

Suite, 1 King Bed, Non Smoking, Hot Tub (with Sofabed)

Sleeps 4
1 King Bed

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Sleeps 2
1 King Bed

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Sleeps 4
2 Double Beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

23 sq m
City view
Sleeps 4
2 Double Beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

22 sq m
Sleeps 2
1 Queen Bed

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

22 sq m
Sleeps 4
2 Double Beds

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

22 sq m
Sleeps 2
1 King Bed

Suite, 1 King Bed, Non Smoking, Hot Tub

22 sq m
Sleeps 2
1 King Bed

Similar properties

Breakfast included

Pet-friendly

Parking included

Free WiFi

for 1 night

includes taxes & fees

6 Dec - 7 Dec

About this property

Hotel with free breakfast, in the vicinity of Northern Kentucky Convention Center

A 24-hour fitness center, a 24-hour business center, and coffee/tea in a common area are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, laundry facilities, and a 24-hour front desk.

SureStay Hotel by Best Western Florence offers 92 air-conditioned accommodations with safes and coffee/tea makers. LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers.

This Florence hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Our customers tell us they can't get enough of the helpful staff at SureStay Hotel by Best Western Florence. During your stay, you'll be within walking distance of Florence Antique Mall. Free breakfast, free WiFi in public areas, and free self parking are available.

Free continental breakfast served daily
Free WiFi (speed: 25+ Mbps)
Free self parking and RV/bus/truck parking
Amenities include a front-desk safe, a 24-hour business center, and laundry facilities
Onsite recreation includes a 24-hour gym
12.4 mi (20 km) from Northern Kentucky Convention Center and 13.1 mi (21.1 km) from Paycor Stadium
Pets welcome for a fee (restrictions apply)

Public spaces have free WiFi. There's an onsite 24-hour business center. Free breakfast is served daily. A 24-hour fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly SureStay Hotel by Best Western Florence. Self parking is free.

This Florence hotel is smoke free.

Guests are served free continental breakfast daily from 6:00 AM to 9:00 AM.

Room service is available.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Motorhome/coach/lorry parking (free) on site
Wheelchair-accessible parking and van parking available

Food and drink

Free continental breakfast available daily 6:00 AM–9:00 AM
Room service available
Coffee/tea in a common area

Things to do

24-hour fitness centre

Family friendly

Free cots/infant beds
Laundry facilities
Microwave
Fridge

Conveniences

Front-desk safe
Vending machine

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities

Business services

24-hour business centre

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Lever door handles
Step-free path to entrance
Thin carpet in room
Upper floors accessible by stairs only
Valet for wheelchair-equipped vehicle
Well-lit path to entrance
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
5 on-site accessible parking spaces
Wheelchair-accessible path of travel
Wheelchair-accessible van parking

Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Free cots/infant beds
Heating

Bathroom

Deep-soaking bath
Free toiletries
Hairdryer
Private bathroom
Rainfall showerhead
Separate bath and shower
Towels

Entertainment

TV channels
LED TV

Food and drink

Coffee/tea maker
Microwave
Fridge

Desk
Desk chair
Free local calls
Iron/ironing board
Laptop-friendly workspace
Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 3:30 AM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: USD 25 per pet, per night
Maximum 2 (weight limit: 50 lbs per pet)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Children stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: USD 25 per pet, per night
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Children stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Travelodge Cincinnati Hotel Florence South

Travelodge Florence Cincinnati South

Travelodge Florence Cincinnati South Hotel

Travelodge Cincinnati South Hotel

Travelodge Cincinnati South

Travelodge Wyndham Florence/Cincinnati South Hotel Florence

Travelodge Wyndham Florence/Cincinnati South Hotel

Travelodge Wyndham Florence/Cincinnati South Florence

Travelodge Florence / Cincinnati South

Travelodge Florence Cincinnat

SureStay Hotel Best Western Florence

SureStay Best Western Florence

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Florence SureStay Hotel by Best Western Florence Hotel

Hotel SureStay Hotel by Best Western Florence

SureStay Hotel by Best Western Florence Florence

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SureStay Hotel by Best Western Florence Hotel

SureStay Hotel by Best Western Florence Florence

SureStay Hotel by Best Western Florence Hotel Florence

SureStay Hotel by Best Western Florence Reviews

6.2

6.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

2/10 Terrible

James

9 Aug 2024

Disliked: Property conditions & facilities

Do not stay

The stay was horrible. Beginning with being charged for early check in, the bathroom was horrible. The bed was comfortable until 3:00sm when the guest started shouting down the hallway. We were scheduled to stay 2 nights but left after one.

Stayed 2 nights in Aug 2024

2/10 Terrible

patty

Travelled with family

9 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I have never stayed at a location that was as bad as this one. Dirty doesn't cover it sticky floors horrible carpet rooms stink; the nicest part was the parking lot.

Stayed 1 night in Aug 2024

2/10 Terrible

Ryan

8 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

This was a horrible place to stay

Stayed 4 nights in Jul 2024

10/10 Excellent

Deborah

8 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

This property should be rated higher. It was great.

Stayed 1 night in Aug 2024

8/10 Good

Mark

7 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

2/10 Terrible

Garrett

Travelled with partner

5 Aug 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

There was semen on the bed chunks of female hair. The place smelled like weed and had dogs barking in the rooms. They said they would be refunding me.

Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Travelled with group

4 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DONT DO IT

This place needs to be shut down. I can’t believe they let normal civilians book this hotel. It’s basically a homeless shelter. If this is the last hotel open and you can’t attend your event unless you stay here, don’t go to the event. There was dog poop in the middle of the hallway, the whole place reeks of cigarettes, beg bugs, so dirty & homeless people everywhere with actual poop on their clothes walking around the hotel

Stayed 1 night in Aug 2024

4/10 Poor

Emma

Travelled with group

4 Aug 2024

Disliked: Cleanliness, amenities, property conditions & facilities

The shower head was falling out of the wall. The floors were very dirty. The toilet was filthy. You get what you pay for.

Stayed 2 nights in Aug 2024

2/10 Terrible

martin

Travelled with family

4 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

STAY AWAY

This hotel needs to be closed as soon as possible, the dirtiest and most disgusting hotel we have ever seen, we were only there for 20 minutes and we ran out as fast as we could everything was very dirty, beds, bathroom, walls, TV didn't work, dirty mini fridge blood stains in the bathroom, cockroaches coming out of everywhere, sheets and blankets full of stains. extremely dirty carpets very strong cigarette smell. we checked in around 5:30, and checked out at 5:50 and we had to go back home because there were no rooms available around town. The family vacation turned into a disaster, we could no longer attend the Creation Museum with paid tickets, for the next day. I want my refund as soon as possible

Stayed 1 night in Aug 2024

10/10 Excellent

Matthew

3 Aug 2024

Stayed 3 nights in Jul 2024

4/10 Poor

John

3 Aug 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Never again

Dirty carpet in halls, stairs were filthy and ridden with trash, smell of pot in halls and coming through walls, busted floor tile in bathroom, shower didnt drain, bed was very uncomfortable, furniture was worn and dirty.

Stayed 1 night in Aug 2024

2/10 Terrible

Katherine

Travelled with partner

3 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

This was truly the worst experience. We didn’t even stay the night.

Stayed 1 night in Aug 2024

2/10 Terrible

Danielle

3 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

8/10 Good

Grace

1 Aug 2024

Liked: Cleanliness, staff & service

Music Festival weekend

Bed comfortable, no hot water at the sink. Staff was nice.

Stayed 2 nights in Jul 2024

10/10 Excellent

Dakota

31 Jul 2024

Stayed 1 night in Jul 2024

2/10 Terrible

debbie

Travelled with family and small children

30 Jul 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

The people were friendly but the carpet was extremely dirty, the bathroom wasn’t clean, the hallway stunk and there is no elevator

Stayed 6 nights in Jul 2024

10/10 Excellent

Matthew

29 Jul 2024

Stayed 3 nights in Jul 2024

8/10 Good

Dwayne

28 Jul 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Plumbing in bathroom was bad and I was on the second floor no elevator 😔

Stayed 2 nights in Jul 2024

2/10 Terrible

Verified traveller

Travelled with group

24 Jul 2024

Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t stay

Very dirty place, the lights in the restaurant are not working, there is nothing to eat at breakfast, the coffee is watery, The ceiling of the room is leaking and the bathroom floor is slippery, hallway carpet extremely dirty

Stayed 1 night in Jul 2024

2/10 Terrible

mary

Travelled with family and small children

20 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This is the worst hotel I have booked. The property was filthy with bags of trash in the hallway, dirty hall carpets, smells like cigarettes everywhere, the bathroom was dirty looking (I almost slipped stepping on the tile, the toilet didn’t flush, and the carpeting in the room was so damp your socks got soaked. The property pictures are very misleading. We checked out shortly after checking in.

Stayed 1 night in Jul 2024

6/10 Okay

Iliana

Travelled with family

17 Jul 2024

Disliked: Cleanliness, amenities

Missed breakfast twice because we were told breakfast was from 6 to 9 went down at 8am nothing and no one there. Asked front desk and they told us 6 to 9 and then missed it the next as well because they stpped again at 8am. No remote for tv and carpet dirty in room

Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Business traveller

15 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jul 2024

2/10 Terrible

Tiffani

12 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

People hanging out on property room was just nasty

Stayed 2 nights in Jul 2024

2/10 Terrible

Patricia

8 Jul 2024

Disliked: Staff & service, amenities, property conditions & facilities

The hotel was dirty, cockroaches in the bathroom and on in the refrigerator. The seers were not changed from previous guests and were dirty. I do not recommend had to go out at night to buy medicine for my daughter who got sick from the powder . I had to leave . I hope I get a refund

Stayed 3 nights in Jul 2024