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3.8 out of 5

"Hotel in good location,rooms nicely done but one of the room was definitely for single person not couple ( not couple friendly if you cannot close the ... " More

By a verified traveller on Thu 29 Jul 2021

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Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Business Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Comfort Room (with queen size bed or double bed)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Comfort Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Comfort Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Motel One Copenhagen. During your stay, you're just a quick walk from Tivoli Gardens. You'll find features such as free WiFi in public areas, plus a bar and breakfast (surcharge).

  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a car charging station, multilingual staff and a terrace
  • On-site recreation includes bicycles to rent
  • Just a 3-minute walk from City Hall Square and 4 minutes on foot from Strøget
  • Pets welcome for a fee

Motel One Copenhagen ratings based on 4 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Motel One Copenhagen

Everyone (2) Family (1)
4 out of 5
Easy-going

Posted by on 19 Jun 2022

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3 out of 5
Hotel in good location,rooms nicely done but one of the room was definitely for single person not couple ( not couple friendly if you cannot close the bathroom properly). Matelas too soft. No air conditioning. Very unpleasant evening’s staff. Travelling with kids and needed connecting rooms or at least room next to each other. Person who was working in the evening was not nice at all. Ignored basically all requests and the way she replied was very unpleasant. On site info about possibility to use the parking ( no reservation needed) but when we arrived no free space. Information about parking near by was useless as parking was closed.

Posted by on 29 Jul 2021

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Comment from Hotel Management

3 Aug 2021 by Receptionschef

Dear guest, Thank you for your review. Happy to hear that you enjoyedour central location here in Copenhagen. I am however sorry to hear about your experience about our staff. Normally, we get very good feedback about our service. If you have time, please send us an e-mail and we can find a solution - we will bend over backwards to ensure that our guests are happy with us! We look forward to hearing from you. All the best, Christine / h27

4 out of 5

Posted by on 25 Jun 2022

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4 out of 5
Der erste Eindruck von aussen ist erschreckend, da sich ein Gerüst am Gebäude befindet und man das Gefühl kriegt, in eine Baustelle einzutreten. Im Innern angekommen, verschwindet dieses Gefühl. Die Einrichtung ist ansprechend und das Personal nett. Was mich etwas störte, ist, dass das Zimmer nach der zweiten Uebernachtung nicht gereinigt wurde und ich musste abends spät noch nach frischer Frotteewäsche bitten. Das ist ein schlechter Service. Positiv ist, dass es nachts sehr ruhig war und man gut schlafen kann. Frühstück und Service ist sehr gut.

Posted by on 4 Oct 2021

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Comment from Hotel Management

28 Oct 2021 by Reception Manager

Dear Christian, Thank you for your review! Happy to hear that you enjoyed your stay with here in the middle of Copenhagen and liked our organic breakfast buffet. I am sorry to hear that your room was not cleaned on the 2. day. We are here 24/7, so if you ever have any issues, please be sure to come by our reception. We hope to welcome you back soon. All the best, Christine / Motel One

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and a garden are also featured at the eco-certified Motel One Copenhagen. For a fee, parking is available. A complete renovation of Motel One Copenhagen was completed in March 2021. This Copenhagen hotel is smoke free.

  • 200 guestrooms or units
  • 5 levels
  • Built in 1920
  • Deli
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: Copenhagen Central Station (1.1 km / 0.7 mi)
  • Metro station: Rådhuspladsen Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Motel One Copenhagen offers 200 accommodations with a hairdryer. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Separate bedroom
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 6 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: DKK 200 per accommodation, per nightService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation.

  • One child stays free
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest accommodation is not sealed after cleaning
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property is cleaned with disinfectant
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 6
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Carbon monoxide detector
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Debit cards
  • Online penalty collection

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately DKK 160 to 160 for adults and DKK 0 to 160 for children
  • Covered self-parking fee: DKK 350 per night
  • Pet fee: DKK 200 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • First Hotel Twentyseven
  • First Hotel Twentyseven Copenhagen
  • First Twentyseven
  • First Twentyseven Copenhagen
  • First Twentyseven Hotel
  • Hotel First Twentyseven
  • Hotel Twentyseven
  • Twentyseven
  • Twentyseven First Hotel
  • Twentyseven Hotel
  • 1st Hotel Twentyseven
  • Clarion Collection Twentyseven

You should know

  • One child aged 6 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Key (Foundation for Environmental Education)
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