2/10 Terrible
Donald
21 Nov 2024
When we were 50 minutes away from check-in, we received a call that "due to a maintenance issue", our appointed room was no longer available. They did not have any other rooms to offer us. The clerk did say that they called a nearby hotel (a chain we no longer go to, due to a previous bad experience) and they had rooms. No offer to help us or cover the cost at an equivalent hotel due to their poor room management. We'll not reserve lodging at this particular Hilton Garden Inn in the future. Very disappointed!
Donald
Stayed 1 night in Nov 2024