GHL Arsenal Hotel

4.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for GHL Arsenal Hotel

Outdoor pool, pool loungers
Lobby
Lobby sitting area
Sun deck
Front of property

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Room service
  • Spa
  • Gym
  • Pool
  • Breakfast included

Explore the area

Map
Barrio Getsemani Calle Arsenal No 8B-58, Cartagena, Bolivar, 130001
  • Cartagena de Indias Convention Center
    3 min walk
  • Plaza de la Trinidad
    6 min walk
  • Casa del Marques de Premio Real
    7 min walk
  • Cartagena (CTG-Rafael Núñez Intl.)
    15 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Superior Double or Twin Room

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

Luxury Room (Bay View)

  • 24 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Luxury Room

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

About this property

GHL Arsenal Hotel

Hotel with free breakfast, steps from Cartagena de Indias Convention Center
An outdoor pool, a restaurant, and a fitness center are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
GHL Arsenal Hotel offers 72 accommodations with minibars and safes. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages and massages.
The free breakfast at GHL Arsenal Hotel gets high marks from our customers. During your stay, you're just a quick walk from Clock Tower. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include babysitting, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the pool and the helpful staff
  • Steps from Cartagena de Indias Convention Center and Cartagena's Pegasos's Wharf
  • Airport pick-up, beach, and local-area shuttle service available for a fee
GHL Arsenal Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A 24-hour business center and a meeting room are available. A rooftop terrace, spa services, and multilingual staff are also featured at the boutique GHL Arsenal Hotel. A shuttle from the airport to the hotel (available 24 hours) and a beach shuttle are available for a fee.

Smoking is allowed in designated areas at this 4-star Cartagena hotel.

Guests are served free buffet breakfast daily from 6:30 AM to 10:30 AM.
Corozo & Timbal Terraza - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Beach shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:30 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Corozo & Timbal Terraza

Things to do

  • Fitness centre
  • Outdoor pool
  • Spa services

Family friendly

  • Babysitting (surcharge)
  • Outdoor pool
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • A meeting room

Outdoors

  • Garden
  • Pool sunloungers
  • Rooftop terrace

Spa

  • Couples treatment room(s)
  • Massage - deep-tissue

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas (fines apply)
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Minibar
  • Fridge

More

  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at GHL Arsenal Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 60000 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
GHL Arsenal Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

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Allure Chocolat Cartagena
Allure Chocolat Hotel
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Allure Chocolat Karisma Hotels Resorts Hotel
Allure Chocolat Karisma Hotels Resorts Cartagena
Allure Chocolat by Karisma Hotels Resorts
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Arsenal Hotel
GHL Arsenal Hotel Hotel

GHL Arsenal Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 702 out of 1002 reviews" "
Rating 8 - Good. 185 out of 1002 reviews" "
Rating 6 - Okay. 69 out of 1002 reviews" "
Rating 4 - Poor. 23 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cheryl Antoinette, Rutherfordton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luis Alfonso Checked me in and was very attentive and excellent. The host at the restaurant wished me happy birthday today. We received mints in the evening. Very good about the small touches
Stayed 2 nights in Sep 2024

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No es buena la comida
Stayed 4 nights in Sep 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here. The location is excellent although there are some rougher areas nearby. Staff was wonderful, especially the bell staff and the bar staff. Restaurant can get overwhelmed during breakfast when the hotel is full, otherwise I enjoyed the food. Would definitely return!
Stayed 4 nights in Sep 2024

10/10 Excellent

Judith Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great hotel! The staff was friendly and helpful. The room- good air conditioning, comfy bed, good bathroom and shower. The location, perfect. Easy 5 min walk to the old city located by good Gethsemane restaurants Would definitely stay here again.
Stayed 7 nights in Sep 2024

10/10 Excellent

DIEGO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, outstanding
Stayed 4 nights in Sep 2024

10/10 Excellent

Herbert

Stayed 4 nights in Aug 2024

10/10 Excellent

Sharonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was Amazing throughout the entire Property. They made us feel welcomed we will definitely return
Stayed 4 nights in Sep 2024

10/10 Excellent

raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Sep 2024

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well kept. Staff is AMAZING
Stayed 3 nights in Sep 2024

10/10 Excellent

Rebecca, N MIAMI BEACH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at GHL Arsenal Hotel in Cartagena to celebrate my cousin's 37th birthday, and the experience exceeded all expectations. From arrival to departure, the hospitality was superb, thanks in particular to Alfonso, who went above and beyond to make our trip memorable.My cousin wanted to get her hair braided at a local salon, and Alfonso expressed concern about the area. He arranged for a trusted person to safely take us there and back. He treated us like family, ensuring we felt safe and cared for throughout our stay.While my cousin was out, Alfonso helped us find decorations to surprise her when she returned. Not only did he direct us to the right shop, but he personally walked us there! Later, the hotel also delivered a small birthday cake to her room, which was a wonderful surprise.On the morning of my cousin's birthday, the staff surprised us again by singing "Happy Birthday" as she came down from her room—a beautiful and unexpected gesture that made the celebration even more special.The hotel was very accommodating when we had to check out early for an excursion but had a late flight. They let us use the pool area to freshen up, which we greatly appreciated.Breakfast was amazing with a variety of fresh fruits, tortillas, chicken, and attentive staff. And the rooftop infinity pool with stunning views of Cartagena was the perfect way to unwind. I can’t wait to return!
Stayed 2 nights in Aug 2024

10/10 Excellent

Tyrone

Liked: Cleanliness, amenities
Great service
Stayed 6 nights in Aug 2024

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this property from 24 Aug - 29 Aug 2024. The staff from check in - Louis Alphonso, and other lady on the Front Desk whose name dismisses me, the breakfast team, Pompano, Lilibeth, Wendy and Virginia, the concierge/tour desk were all amazing. This is an amazing property, right in the heart of Cartagena next to the Convention Centre with a unique team who look after the guest. An amazing stay.
Stayed 5 nights in Aug 2024

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff. Luis Alfonso was especially helpful. The staff was also very responsive. My room had an issue with the air conditioner and they fixed it quickly. The restaurant is also near several great restaurants.
Stayed 3 nights in Aug 2024

10/10 Excellent

Annie Oskathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would def stay here again. Loved the staff and it was clean and walkable . Great location
Stayed 4 nights in Jul 2024

8/10 Good

Ce Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

4/10 Poor

Jen

Travelled with group
Disliked: Amenities, property conditions & facilities
Room flooded and breakfast is not served in an upstairs patio as pictured.
Stayed 2 nights in Aug 2024

10/10 Excellent

Nini

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio fue excellente
Stayed 2 nights in Aug 2024

10/10 Excellent

rolando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and safe
Stayed 3 nights in Aug 2024

8/10 Good

Yudylza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with great staff. Place was located in a really good area and it was easy to get to places from this location. Would definitely stay again. Also, very very clean!
Stayed 5 nights in Aug 2024

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Aug 2024

10/10 Excellent

MARIAM

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, they really need more than 5 star
Stayed 4 nights in Aug 2024

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodation, exceptional staff attention!
Stayed 3 nights in Aug 2024