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Novotel Cardiff Centre

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Cardiff Centre

Lobby
Bar (on property)
Breakfast, lunch and dinner served
Bar (on property)
Lobby sitting area

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar

Explore the area

Map
Schooner Way, Atlantic Wharf, Cardiff Bay, Cardiff, Wales, CF10 4RT
  • Cardiff International Arena
    7 min walk
  • St. David's
    14 min walk
  • New Theatre
    15 min walk
  • Cardiff (CWL-Cardiff Intl.)
    31 min drive

Room options

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed

  • 26 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Executive Room, 1 Queen Bed with Sofa bed

Executive Room, 1 Queen Bed with Sofa bed

  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Bar (on property)

Mercure Cardiff Holland House Hotel & Spa

Pool
Spa
Pet-friendly
Free WiFi
4.0 out of 5, Very good, (1007)
The price is €109
for 1 room
includes taxes & fees
1 Jan - 2 Jan
Mercure Cardiff Holland House Hotel & Spa

About this property

Novotel Cardiff Centre

Hotel with a full-service spa, near Principality Stadium
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Novotel Cardiff Centre offers 138 accommodations with laptop-compatible safes and coffee/tea makers. LCD televisions come with cable channels.

Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a health club.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the breakfast at Novotel Cardiff Centre. During your stay, you're just a quick walk from University of South Wales, Cardiff Campus. Free WiFi in public areas, a full-service spa, and an indoor pool are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests have great things to say about the pool and the clean accommodations
  • Just a 3-minute drive from Cardiff Bay and a few minutes from Cardiff Castle
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
Novotel Cardiff Centre offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 2259 square feet (210 square meters) and includes a conference center. The business-friendly Novotel Cardiff Centre also features tour/ticket assistance, a garden, and concierge services. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4-star Cardiff hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
Elements - This brasserie serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

Arabic, English, French, German, Italian, Malay, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured self parking on site (GBP 10.00 per night)
  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: GBP 18.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Elements

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Conference centre (2259 square feet of space)
  • Meeting rooms - 11

Outdoors

  • Garden
  • Vegetable garden

Spa

  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Recycling
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 18.00 per person
  • Airport shuttle fee: GBP 30 per vehicle (one-way)
  • Secured self parking fee: GBP 10.00 per night
  • Pet fee: GBP 15.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Novotel Cardiff Centre
Novotel Hotel Cardiff Centre
Cardiff Novotel
Hotel Accor Cardiff Centre
Novotel Cardiff Centre Hotel Cardiff
Novotel Cardiff Centre Wales
Novotel Cardiff Centre Hotel
Novotel Cardiff Centre Hotel
Novotel Cardiff Centre Cardiff
Novotel Cardiff Centre Hotel Cardiff

Novotel Cardiff Centre Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 433 out of 1003 reviews" "
Rating 8 - Good. 290 out of 1003 reviews" "
Rating 6 - Okay. 161 out of 1003 reviews" "
Rating 4 - Poor. 82 out of 1003 reviews" "
Rating 2 - Terrible. 37 out of 1003 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality hotel, room warm and comfortable. Lovely breakfast and very friendly and helpful breakfast staff.
Stayed 2 nights in Sep 2024

2/10 Terrible

CD

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Used my last Hotels.com reward voucher and still feel i paid too much! The room was dated, broken shower, broken draws. Safe not working. Unhelpful reception staff. Wont be rushing back!
Stayed 2 nights in Sep 2024

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid and reasonable hotel for city centre
Overall, hotel is great. Good location, nice staff and good facilities. There was a slight delay in checking in and some of the facilities were temporarily closed unfortunately when we arrived.
Stayed 1 night in Sep 2024

10/10 Excellent

Neel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in Sep 2024

4/10 Poor

Krista

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The gym wasn’t as advertised and had no cardio machines in at all. The bathroom absolutely stank of dirty drains.
Stayed 2 nights in Sep 2024

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

paul

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Check in was a poor experience - ignored until the staff member completed her task on the computer and then there seemed to be some communication/language barriers?. Paying £10 for parking was another negative. Positives- Rooms were clean and spacious and quiet
Stayed 1 night in Sep 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, close to Cardiff Bay Area, quiet.
Stayed 4 nights in Sep 2024

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay, room and staff were lovely.
Stayed 4 nights in Sep 2024

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean comfortable room
Nice clean room. Ample parking (£10 per day), short stroll to the city centre. Handy local convenience stores and close to major road links. Would stay here again.
Stayed 1 night in Sep 2024

4/10 Poor

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service
My reservation was not accepted initially. Dirty glasses outside our room. Room smelled of cigarettes.
Stayed 1 night in Sep 2024

2/10 Terrible

Sophie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dreadful stay. Sofa bed meant for my tiny daughter was riddled with fleas from previous night's dog guest - husband slept in that bed instead and woke up covered in sore fleabites. Swimming pool absolutely filthy with thick clumps of hair and dirty wet tissues surrounding the pool. Given email addresses to contact people to resolve issue but nobody has yet bothered to respond to the several emails we have sent. This review will remain unless somebody contacts us about this very serious matter.
Stayed 1 night in Sep 2024

6/10 Okay

Carl

Liked: Cleanliness, amenities
Disliked: Staff & service
About a 15 minute walk to the stadium and a 10 minute walk to the centre itself. The hotel is your standard big chain affair. The restaurant was nice and reasonably priced. The room was very clean and spacious though there was a strong smell of bleach when we entered, which I guess shows that it was clean. The main issue was the lack of hot water in the morning and the fact the staff did nothing about it apart from directing me to Expedia. Expedia were then saying they couldn’t get the hotel to engage with them about the issue. Lesson learnt, don’t stay at Novotel in the future.
Stayed 1 night in Aug 2024

10/10 Excellent

Kuk Wah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great family leisure trip while staying in Novotel Cardiff. The location is easy to access the center
Stayed 3 nights in Aug 2024

8/10 Good

aiva

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed time with family.
Stayed 2 nights in Aug 2024

10/10 Excellent

chloe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Hiren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here. Good hotel with decent breakfast and pool
Stayed 1 night in Aug 2024

8/10 Good

Jueying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

E

Stayed 1 night in Aug 2024

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The lady at the spa spoke very rudely to me when I didn’t realise we had to sign in and walked straight through to the spa. That wasn’t nice. But the pool and spa area was fantastic, and every other aspect of the hotel was good. I’d definitely go back. About a 10 min walk into town.
Stayed 2 nights in Aug 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was very comfortable, hotel was quiet and very clean.
Stayed 1 night in Aug 2024

6/10 Okay

Tak

Travelled with family and small children
Disliked: Property conditions & facilities
Need to upgrade the facilities as I find they are quite old indeed.
Stayed 3 nights in Aug 2024

8/10 Good

Sakina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff were not great, service poor, didn’t check us in very well, not well explained. Very disorderly when checking out too. Property was clean enough. Nice pool area and I like the location
Stayed 1 night in Aug 2024

10/10 Excellent

Kathryn

Stayed 1 night in Aug 2024

4/10 Poor

Junko

Disliked: Amenities, property conditions & facilities
A safety box in the room was broken, reported but not repaired. Inside spa, no shwers were working at pool side. No swimwear tumble drier in the changing room. Lockers and showers in the changing room don't have enough hooks & hangers, very difficult to use. Temparature of sauna is too low.
Stayed 2 nights in Aug 2024