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3.9 out of 5

"Beautiful Hotel remodeled from an old warehouse,5 minutes on foot from the city center. Has a nice warm pool with jacuzzy and sauna. Perfect buffet br ... " More

By a verified traveller on Tue 15 Oct 2019

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Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the breakfast at Novotel Cardiff Centre. During your stay, you're just a quick walk from University of South Wales, Cardiff Campus. Free WiFi in public areas, a full-service spa and an indoor pool are available.

  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 3-minute drive from Cardiff Bay and a few minutes from Cardiff Castle
  • Airport shuttle service available for a fee
  • Pets welcome for a fee

Novotel Cardiff Centre ratings based on 9 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novotel Cardiff Centre

Everyone (6) Family (1)
2 out of 5
A safety box in the room was broken, reported but not repaired. Inside spa, no shwers were working at pool side. No swimwear tumble drier in the changing room. Lockers and showers in the changing room don't have enough hooks & hangers, very difficult to use. Temparature of sauna is too low.

Posted by on 25 Aug 2024

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2 out of 5

Posted by on 7 Sep 2020

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5 out of 5

Posted by on 2 Mar 2020

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Comment from Hotel Management

3 Mar 2020 by Kamilla

Dear Guest, Thanks for staying with us. Kind regards Kamilla Robak Guest services

5 out of 5

Posted by on 12 Dec 2019

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Comment from Hotel Management

14 Dec 2019 by Kamilla

Dear Guest, Thank you for your excellent rating. Kind regards Kamilla Robak Guest services

5 out of 5
Beautiful Hotel remodeled from an old warehouse,5 minutes on foot from the city center. Has a nice warm pool with jacuzzy and sauna. Perfect buffet breakfast! Family Hotel with games for children in loby...

Posted by on 15 Oct 2019

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Comment from Hotel Management

30 Oct 2019 by Kamilla

Dear Guest Thank you for your excellent rating. I am delighted that you had a pleasant stay at the Novotel Cardiff Centre and that you enjoyed the services and facilities that the Hotel has to offer. I hope that I may have the opportunity to welcome you back again in the future. Kind regards Kamilla Robak Guest services

4 out of 5
Love staying at this hotel. Fourth stay this year. Our kids love the restaurant and the swimming pool. Cons. One of the lifts was not in use. That was a bit frustrating, at times. We'll still return there, in the future.

Posted by on 27 Aug 2019

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Comment from Hotel Management

28 Aug 2019 by Kamilla

Dear Guest Thanks for staying with us. We appreciate your feedback! I hope that I may have the opportunity to welcome you back again in the future. Kind regards Kamilla Robak Guest services

5 out of 5
Lovely room, facilities/ food excellent Good car parking x

Posted by on 10 Jun 2019

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Comment from Hotel Management

10 Jun 2019 by Kamilla

Dear Guest Thank you for your excellent rating. I hope that I may have the opportunity to welcome you back again in the future. Kind regards Kamilla Robak Guest services

2 out of 5
My WiFi didnt work in the hotel. The swimming pool had too much chlorine and i could not swim. Out of 2 lifts on was out of order and we had to queue for ages and in the end we used stairs. There are 4 guest why leave 2 biscuits. I had a special request for my sons birthday to have a cake in the room. That did not happen. Overall very disappointed with overall Cardiff novotel.

Posted by on 22 Apr 2019

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Comment from Hotel Management

24 Apr 2019 by Kamilla

Dear Guest Thank you for taking the time to tell us about your experience at the Novotel Cardiff Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kamilla Robak

5 out of 5

Posted by on 22 Apr 2019

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Comment from Hotel Management

22 Apr 2019 by Kamilla

Dear Guest Thank you for your rating. We hope to welcome you back to our hotel very soon! Sincerely, Kamilla Robak Guest services

Property Features

Novotel Cardiff Centre offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 2259 square feet (210 square metres) and includes a conference centre. The business-friendly Novotel Cardiff Centre also features tour/ticket assistance, a garden, and concierge services. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 4-star Cardiff hotel is smoke free.

  • 1 building
  • 138 guestrooms or units
  • 5 levels
  • 2259 sq ft of conference space
  • 210 sq. m of conference space
  • Deli
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Cardiff Bay Station (1.4 km / 0.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Cardiff Centre offers 138 accommodations with laptop-compatible safes and coffee/tea makers. LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit and hairdryers. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Heating
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.

Elements – This brasserie serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Golfing nearby
  • Bicycle rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Sauna in spa
  • Hot tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: GBP 15.00 per pet, per stayService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Barclaycard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 16
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Carbon monoxide detector
  • Smoke detector
  • Children stay free

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 18.00 per person
  • Airport shuttle fee: GBP 30 per vehicle (one-way)
  • Secured self-parking fee: GBP 10.00 per night
  • Pet fee: GBP 15.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Cardiff Centre
  • Novotel Hotel Cardiff Centre
  • Cardiff Novotel
  • Hotel Accor Cardiff Centre
  • Novotel Cardiff Centre Hotel Cardiff
  • Novotel Cardiff Centre Wales
  • Novotel Cardiff Centre Hotel
  • Novotel Cardiff Centre Hotel
  • Novotel Cardiff Centre Cardiff
  • Novotel Cardiff Centre Hotel Cardiff

You should know

  • Pool access available from 8:00 AM to 10:00 PM
  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This property has received its official star rating from Visit Wales.

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