2/10 Terrible
brianna
Travelled with family
21 Aug 2024
Liked: Cleanliness, staff & service
Our recent stay at this hotel was a mix of highs and lows. While the location is excellent and the amenities are as advertised, we encountered several issues that significantly impacted our overall experience.
For the majority of our week-long stay, we faced nightly disturbances that made it difficult to rest and enjoy our vacation. The issues ranged from noisy neighbors to unpleasant odors in the hallways. Despite multiple complaints, these problems persisted for several days without effective resolution.
However, I must commend the staff for their efforts on our final night. After five challenging nights, they were exceptionally accommodating and moved us to a quieter room, which dramatically improved our experience. This gesture, while appreciated, came too late to salvage the overall stay.
The hotel has potential, given its location and facilities, but needs to address its noise management and policy enforcement to ensure a consistently pleasant experience for all guests. While our stay ended on a positive note thanks to the staff's last-minute efforts, the overall experience fell short of expectations for a relaxing beach vacation.
brianna
Stayed 6 nights in Aug 2024