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4.5 out of 5

"Great state of the art modern rooms staff were friendly and very helpful " More

By a verified traveller on Tue 15 May 2018

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Naughty Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Balcony, Sea View (Panorama)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Balcony, Partial Sea View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Spa Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Penthouse Suite Sea View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Double Room, Balcony (by Marcel Wanders)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Donna Portals. During your stay, you'll be within walking distance of Puerto Portals Marina. Features include free WiFi in public areas, plus 2 bars and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi
  • The restaurant, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Indulge with body treatments, facials or massages at the spa
  • Services include babysitting, a lifeguard on-site and dry cleaning/laundry
  • On-site recreation includes a 24-hour gym, a sauna and fitness classes
  • Just a 4-minute drive from Puerto Portals Marina and 7 minutes from Port of Palma de Mallorca
  • Local-area shuttle service available
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

The Donna Portals ratings based on 6 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Donna Portals

Everyone (5) Couples (1)
4 out of 5

Posted by on 2 May 2021

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5 out of 5
Great state of the art modern rooms staff were friendly and very helpful

Posted by on 15 May 2018

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4 out of 5
Établissement, le personnel et les chambres top! En général, la cuisine c’est trop cher pour Les produits proposés! Les assiettes était très fades et pas assez copieuse! De même que la carte du room service! Les produits n’était pas frais! Nous sommes en face de la mer, je m attends de manger du poisson frais local et pas du MSC!

Posted by on 8 Jul 2019

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4 out of 5

Posted by on 6 Oct 2018

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5 out of 5

Séjour formidable

Hôtel et service impeccable. Digne d’un 5*. Nous recommandons cet hôtel sans hésitation

Posted by , from Suisse on 31 Aug 2018

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5 out of 5

Tolles Luxushotel mit toller Bucht

Pros: Tolle Zimmer, sehr zuvorkommendes Personal, tolles Frühstück
Cons: Bauarbeiten während dem Frühstück mit viel Staub, welcher direkt auf die Terrasse kam
Location: 10 Minuten von Palma entfernt, nebst der kleinen Bucht auch noch der Strand von Portal Nous gleich um die Ecke, viele Restaurants im Quartier
Tolles Hotel, ca. 15-20 Minuten vom Flughafen entfernt. Wegen einem Taxistreick hatte es keine Taxis am Flughaven und das Hotel hat uns mit dem Geschäftsauto abgeholt und sich um alles gekümmert, wir waren ihnen sehr dankbar. Bei der Ankunft im Hotel wurden wir herzlich vom Personal mit einem Willkommensdrink empfangen und erhielten eine persönliche und sympatische Hotelführung. Dank einem Upgrade mit Meeresblick konnten wir traumhafte 4 Tage dort verbringen, die Zimmer sind sehr schön, geräumig und ruhig, das Bett war sehr bequem und das Personal sehr zuvorkommend. Die Anlage ist sehr neu und liegt an einer kleinen öffentlichen Bucht mit tollem Wasser und einer kleinen Bar. Samstags und sonntags eher bevölkert, jedoch Wochentags über sehr angenehm in der Bucht. Die Poolanlage ist sehr schön, jedoch etwas klein, da wir aber die Bucht hatten, war dies kein Thema für uns. Das Frühstück ist sehr reichlich, nebst einem hervorragenden Buffet, kann auch à la carte bestellt werden. Einzig die Bauarbeiten tagsüber während dem Frühstück waren nicht ideal, diese sollten jedoch mittlerweile durch sein. Ansonsten ist dieses Hotel absolut weiter zu empfehlen. Auch die Autovermietung verlief reibungslos, der Wagen wurde ins Hotel gebracht und konnte dort auch gleich abgeholt werden. Wir werden bestimmt nochmals diese traumhaften Tage im Grand Portal Nous wiederholen. Vielen Dank nochmals und bis bald!

Posted by , from Switzerland on 7 Aug 2018

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About the Iberostar Grand Portals Nous

Location Calle Falconer 19, Calvia, 7181

Property Features

The Donna Portals offers its guests a full-service spa, a sauna, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. There are 2 meeting rooms available. A seasonal outdoor pool, spa services, and a terrace are also featured at the luxury The Donna Portals. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Calvia hotel.

  • 64 guestrooms or units
  • 11 levels
  • 2 buildings
  • 2 bars or lounges
  • Conference rooms
  • Built in 2017
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free valet parking , Parking (limited spaces)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

The Donna Portals offers 64 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. A pillow menu is available. 48-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. This Calvia hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. In-room massages, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Pillow options
  • Bath or shower
  • Rainfall showerhead
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 11 AM.

Astir – On-site restaurant.

Wellness – On-site bar. Open daily.

Champagne – On-site Champagne bar. Open daily.

Selini – On-site bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna, a 24-hour fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Canoeing nearby
  • Snorkelling nearby
  • Casino nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Paddleboard on site
  • Pilates classes on site
  • Personal motor watercraft nearby
  • Boat tours nearby
  • Marina nearby
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Water sports equipment

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 7 treatment rooms. Services include facials and body treatments. The spa is equipped with Turkish bath/hammam.

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 7
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive key retrieval information.

This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimming costumes, sleeveless clothing, flip-flops are not permitted and closed shoes are required.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 45 per pet, per night
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards and cash

This property uses a grey water recycling system

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express and cash. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector in all accommodation. The property is professionally cleaned.

  • Grey water recycling system
  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Property uses a professional cleaning service
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 3
  • No rollaway/extra beds available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Smoke detector
  • Children stay free

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately EUR 35 for adults and from EUR 18 for children
  • Covered self-parking fee: EUR 25 per day
  • Pet fee: EUR 45 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel The Donna
  • The Donna Portals Hotel
  • The Donna Portals Calvia
  • Iberostar Grand Portals Nous
  • The Donna Portals Hotel Calvia
  • Iberostar Grand Portals Nous Adults Only

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in March and close in October.
  • Pool access available from 10:00 AM to 7:00 PM
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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