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SureStay Hotel by Best Western Buena Park Anaheim

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Buena Park Anaheim

Desk, laptop workspace, blackout curtains, iron/ironing board
Property amenity
Property amenity
Lobby
Suite, Multiple Beds, Non Smoking | Bathroom

Reviews

5.8 out of 10

Popular amenities

  • Hot tub
  • Pool
  • Breakfast included
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
Buena Park, CA
  • Medieval Times
    ‪13 min walk‬
  • Knott's Berry Farm
    ‪2 min drive‬
  • Knott's Soak City Water Park
    ‪3 min drive‬
  • Orange County, CA (SNA-John Wayne)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible, Refrigerator

  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

The Buena Park Hotel & Suites

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
3.6 out of 5, Good, (1421)
The price is €93
for 1 room
includes taxes & fees
22 Apr - 23 Apr
The Buena Park Hotel & Suites

About this property

SureStay Hotel by Best Western Buena Park Anaheim

Hotel connected to a shopping center in Buena Park with free breakfast
Along with an outdoor pool, this hotel has a hot tub and a 24-hour front desk. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, tour/ticket assistance, multilingual staff assistance, and a vending machine are onsite.
SureStay Hotel by Best Western Buena Park Anaheim offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.
With your stay at SureStay Hotel by Best Western Buena Park Anaheim, you'll be connected to a shopping center and within walking distance of Medieval Times. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a car charging station, a multilingual staff, and an elevator
  • 13 minutes by foot from Medieval Times and a 2-minute drive from Knott's Berry Farm
SureStay Hotel by Best Western Buena Park Anaheim offers its guests an outdoor pool and a hot tub. WiFi is free in public spaces. Free breakfast is available daily. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly SureStay Hotel by Best Western Buena Park Anaheim. Free self parking is available.

Smoking is allowed in designated areas at this Buena Park hotel.

Guests are served free continental breakfast daily from 7:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Hot tub
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 45.00

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 45.00

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cribs (infant beds) are available for USD 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 45.00 (subject to availability)
  • Late check-out fee: USD 45.00 (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per night
  • Rollaway bed fee: USD 20.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

Property is also known as

Portola Buena Park
Portola Inn
Portola Inn Buena Park
Portola Hotel Buena Park
SureStay Hotel Best Western Buena Park Anaheim
SureStay Hotel Best Western Anaheim
SureStay Best Western Buena Park Anaheim
SureStay Best Western Anaheim
Portola Inn Suites

SureStay Hotel by Best Western Buena Park Anaheim Reviews

Reviews

5.8
Rating 10 - Excellent. 192 out of 1001 reviews
Rating 8 - Good. 183 out of 1001 reviews
Rating 6 - Okay. 206 out of 1001 reviews
Rating 4 - Poor. 151 out of 1001 reviews
Rating 2 - Terrible. 269 out of 1001 reviews

6.2/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Scott

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Can I get a partial refund?
Dude the mattresses didn't even fit the bed. There was no microwave. USB charging ports in the outlets didn't work. $138? Never again.
Mattresses do not fit frame.
No microwave
Stayed 1 night in Dec 2024

4/10 Poor

Shawna

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Check in was horrible! We got there at 5pm and they didn’t have a room available(check in was at 3pm). They didn’t offer a discount or coupons for local eateries or anything for the inconvenience. All of the employees barely speak English, so it’s hard to get anything accomplished. The room was okay, the office chairs were broken, so you couldn’t sit on them (those were the only chairs in the room). The towel rack in the bathroom was broken and one of the pillows had a blood stain on the actual pillow, not the pillow case. The free breakfast was a joke, it was literally sliced bread, mini muffins, and packets of oatmeal(but no water to make it). Their juice machine was broken and the coffee was disgusting. I would not stay here again.
Stayed 3 nights in Jan 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to shops and restaurants
Stayed 3 nights in Dec 2024

6/10 Okay

Alexa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and we only stayed for one night. But, we didn’t expect the 100 hold fee which threw us off. We should’ve researched it before booking but other than, it was a good stay for one night.
Stayed 1 night in Dec 2024

2/10 Terrible

Praveen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t like at all
Stayed 1 night in Dec 2024

2/10 Terrible

Santhosh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Bianca

Stayed 1 night in Dec 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

dusty

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do not recommend
Terrible service we expected better quality and care specially for the price. When we walked in we noticed the blankets were so thin like sleeping with a sheet called the office and asked for Sri blankets because it was freezing he told me no we don't have any he also described the breakfast that would be provided it was nowhere near what he had described. There was Footprints of shoes in the bathtub and hair it was disgusting I do not recommend
Stayed 1 night in Dec 2024

8/10 Good

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night away
Front desk staff was friendly and helpful. They were accommodating and the room was clean.
Stayed 1 night in Dec 2024

10/10 Excellent

Julisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and the check in people were very kind! Everything went well, there is just very limited breakfast options.
Stayed 1 night in Dec 2024

2/10 Terrible

Luz

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Coffee machine was out of order. Orange juice out of order. Apple juice machine out of order. Muffins and breakfast in general was just horrible. A family was arguing/fighting in the room below us until 2 in the morning. Plus the traffic accidents/noise. Just a horrible experience.
Stayed 4 nights in Nov 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Martin

Travelled with family
Liked: Staff & service, room comfort
Above Average Motel
It was ok. Seemed like it was a renovated old Motel 6, or something. Our stay was fine. You can see that they put a lot of money into it. Overall good.
Stayed 2 nights in Nov 2024

4/10 Poor

Robert

Stayed 3 nights in Sep 2024

6/10 Okay

Elena

Stayed 1 night in Oct 2024

2/10 Terrible

Neven

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience
I had very bad experience. The room smiled bad, the AC is very loud i had to turn it off to be able to sleep. The room service was not done every day
Stayed 4 nights in Sep 2024

8/10 Good

Eduardo

Liked: Cleanliness
Rooms feels kind of old neeed renovation
Stayed 8 nights in Oct 2024

6/10 Okay

Xeniya

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The rooms are nice and very clean, but hotel front area is very ghetto. Elevator is super slow too and feels unsafe.
Stayed 3 nights in Oct 2024

10/10 Excellent

gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have passes for Knotts Berry Farm so we are always looking for hotels close by. We did have to take a lift, but it was only six dollars each way to the park. This hotel is got exceptional, cleanliness and great guest service. The continental breakfast is somewhat limited, but served its purpose. I was impressed with the cleanliness of the rooms and the ease of checking in checking out and feeling that we were in a safe location for our family.

10/10 Excellent

Joel

Stayed 1 night in Oct 2024

10/10 Excellent

Leslie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its great but...
Just double check your room when you check in... i stayed 3 nights and found a thong that did not belong to me in between the mattress and headboard on the last day...
Stayed 3 nights in Oct 2024

10/10 Excellent

nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Space privacy customer service
Stayed 1 night in Oct 2024

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