SureStay Hotel by Best Western Buena Park Anaheim

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Dates

December 2024

January 2025

Desk, laptop workspace, blackout curtains, iron/ironing board

Overview
Rooms
Location
Policies

Popular amenities

Hot tub

Pool

Breakfast included

Housekeeping

Air conditioning

Parking included

Explore the area

Buena Park, CA

Medieval Times
13 min walk
Knott's Berry Farm
2 min drive
Knott's Marketplace
3 min drive
Orange County, CA (SNA-John Wayne)
23 min drive

Room options

Standard Room, 2 Queen Beds, Non Smoking

Sleeps 4
2 Queen Beds

Standard Room, 1 King Bed, Non Smoking

Sleeps 2
1 King Bed

Suite, Multiple Beds, Non Smoking

Sleeps 6
1 King Bed and 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Refrigerator

Sleeps 2
1 King Bed

Similar properties

Pool

Parking included

Free WiFi

Air conditioning

for 1 night

includes taxes & fees

8 Dec - 9 Dec

About this property

Hotel connected to a shopping center in Buena Park with free breakfast

Along with an outdoor pool, this hotel has a spa tub and a 24-hour front desk. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, tour/ticket assistance, multilingual staff, and a vending machine are onsite.

SureStay Hotel by Best Western Buena Park Anaheim offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site.

With your stay at SureStay Hotel by Best Western Buena Park Anaheim, you'll be connected to a shopping center and within walking distance of Medieval Times. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.

Free continental breakfast served daily
Free WiFi
Free self parking
Take a swim in the outdoor pool or soak in the spa tub
Amenities include a car charging station, a multilingual staff, and an elevator
13 minutes by foot from Medieval Times and a 2-minute drive from Knott's Berry Farm

SureStay Hotel by Best Western Buena Park Anaheim offers its guests an outdoor pool and a spa tub. WiFi is free in public spaces. Free breakfast is available daily. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly SureStay Hotel by Best Western Buena Park Anaheim. Free self parking is available.

Smoking is allowed in designated areas at this Buena Park hotel.

Guests are served free continental breakfast daily from 7:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Electric car charging station on site
Wheelchair-accessible parking available
On-site parking includes off-street options

Food and drink

Free continental breakfast available daily 7:00 AM–9:00 AM

Things to do

Outdoor pool
A hot tub

Family friendly

Cots/infant beds (surcharge)
Outdoor pool
Fridge
Rollaway/extra beds (surcharge)

Conveniences

Lift
Vending machine

Guest services

24-hour front desk
Daily housekeeping
Multilingual staff
Tour/ticket assistance

Outdoors

Pool sunloungers

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Lift
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Designated smoking areas (fines apply)

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Cots/infant beds (surcharge)
Rollaway/extra beds (surcharge)

Bathroom

Hairdryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels
Toothbrush and toothpaste (on request)

Entertainment

37-inch flat-screen TV
TV/satellite channels
Premium channels

Food and drink

Coffee/tea maker
Fridge

Access via exterior corridors
Desk
Desk chair
Iron/ironing board
Laptop-friendly workspace
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: USD 45.00

Check-out

Check-out before 11 AM

Late check-out subject to availability

Late check-out fee: USD 45.00

Special check-in instructions

An adult age 18 or older must assume all liability for the booking

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 20.0 per day.

Cribs (infant beds) are available for USD 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: USD 150.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in fee: USD 45.00 (subject to availability)
Late check-out fee: USD 45.00 (subject to availability)
Crib (infant bed) fee: USD 20.0 per night
Rollaway bed fee: USD 20.0 per day
Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

Property is also known as

Portola Buena Park

Portola Inn

Portola Inn Buena Park

Portola Hotel Buena Park

SureStay Hotel Best Western Buena Park Anaheim

SureStay Hotel Best Western Anaheim

SureStay Best Western Buena Park Anaheim

SureStay Best Western Anaheim

Portola Inn Suites

SureStay Hotel by Best Western Buena Park Anaheim Reviews

6.0

6.2/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

2/10 Terrible

Antoinette

25 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Marie-Eve

15 Aug 2024

Stayed 3 nights in Aug 2024

10/10 Excellent

Jim

Travelled with partner

8 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel was excellent all the way around. The place was clean as a whistle and the staff friendly and helpful even going out of their way to help on one occasion. About the only drawback I could see - and it didn't happen to us - was there could be a shortage of parking if the hotel was full. It even had a number of charging stations for EV's

Stayed 2 nights in Aug 2024

10/10 Excellent

Eunju

6 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jul 2024

6/10 Okay

Mary

2 Aug 2024

Liked: Staff & service

The breakfast was, eh. The ev charging stations are not free and didn't even work for half my stay. The beds/pillows weren't very comfortable, and housekeeping could've made up the bed a little bit better. But the room was a good size, had a fridge and everything you need. The hottub outside was lukewarm though, but the pool was open. The front desk staff were very friendly and helpful. That was definitely the highlight of my stay! Overall, for the affordable price of this hotel, it was good! Location was close to food and freeway as well. I would stay here again.

Stayed 3 nights in Jul 2024

8/10 Good

beatriz

Travelled with family

30 Jul 2024

Liked: Staff & service, property conditions & facilities

Noisy street

Was supper loud we have the side of the street and all the tile ambulances fire trucks motorcycles police chasing etc was hard to keep the whole night sleep but we tried

Stayed 2 nights in Jul 2024

2/10 Terrible

Stephen

Business traveller

28 Jul 2024

Disliked: Staff & service

Fooled me once…

Very old hotel. Limited amenities. Had to chase down housekeeping for face cloths and towels after they “cleaned” my room. No microwave in room.

Stayed 4 nights in Jul 2024

4/10 Poor

Jeffrey

25 Jul 2024

Disliked: Cleanliness, staff & service

Stayed 3 nights in Jul 2024

4/10 Poor

Araceli

Travelled with family

25 Jul 2024

Stayed 2 nights in Jul 2024

2/10 Terrible

thomas earl

16 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

It was very noisy All night.people outside talking loud outside my door. Didnt get any sleep. Wont stay there again

Stayed 1 night in Jul 2024

8/10 Good

Clara, Tolleson

Travelled with family

15 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The continental breakfast was not good. Everything else was ok

Stayed 2 nights in Jul 2024

2/10 Terrible

Brittany

Travelled with family

14 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Terrible man at the front desk. Terrible customer service!

Stayed 2 nights in Jul 2024

10/10 Excellent

Jessica

12 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very clean

Stayed 1 night in Jul 2024

2/10 Terrible

Ricardo

Travelled with family

11 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

It SURE was a stay at SURESTAY

Stayed 3 nights in Jul 2024

8/10 Good

Alvin

Travelled with family

5 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Close to dining and shopping.

Stayed 2 nights in Jun 2024

4/10 Poor

Jazmine

Travelled with family, Travelled with family and small children

5 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Towels in the room were dirty and had hair stuck on there , no dresser just an old cabinet with the doors missing and some drawers inside. Breakfast is very limited , wake up early cause once it’s out they won’t refill anything. Tried going to the pool with my kids and the gate was locked went to the front desk to ask what time the pool opened which was 9am and the guy up front said I’ll be right out to open and we ended up waiting outside for 20 min and he never opened it up. We checked out 15 min before 11am and when we left the pool still had a lock on it .

Stayed 1 night in Jul 2024

10/10 Excellent

SUNG

30 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Clean and Comfortable

Stayed 1 night in Jun 2024

10/10 Excellent

Phuc

Travelled with family and small children

28 Jun 2024

Liked: Amenities, property conditions & facilities

The room was clean and the property is clean also

Stayed 1 night in Jun 2024

8/10 Good

Brenda, CRESTVIEW

Travelled with partner

25 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff. The room we were in was very nice…the paint job was fantastic. Not slapped on. It was nice cutting in around the door frame. Very nice place. Only gave 4 stars because I don’t give 5’s unless there was something special.

Stayed 4 nights in Jun 2024

6/10 Okay

Seonmi

Travelled with family

24 Jun 2024

Liked: Staff & service

Disliked: Amenities

Some dirty items in the room.

Stayed 2 nights in Jun 2024

10/10 Excellent

Marty

23 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jun 2024

6/10 Okay

Geneva Quitugua

Travelled with family, Business traveller

19 Jun 2024

Liked: Cleanliness, staff & service, amenities

The hotel itself was clean. The mattress we had in our room was lumpy and uncomfortable, made for a rough nights sleep. Thankfully, we only needed a one night stay. The front desk staff was really nice and parking was easy. We didn’t take advantage of the complimentary breakfast.

Stayed 1 night in Jun 2024

2/10 Terrible

Mercedes

Travelled with family and small children

15 Jun 2024

Disliked: Staff & service, amenities, property conditions & facilities

The staff is rude here, the fridge doesn't cool, there is no microwave in the room but we were told there would be. The bathtub is dirty, and the pool is only 4'6" deep. Overall this place was a big disappointment. As Knott's season pass holders we have plans of returning many times. But we Won't be booking here again.

Stayed 1 night in Jun 2024