I needed a cheap place to spend few hours after arriving in Tegel Airport half past 10pm and before my train to Hildesheim at 4am. This hostel is walkable from Berlin Hbf.
The reception is at the third floor. The lift is going under renovation for a week so that means I have to carry my heavy luggage walking up the stairs. I was glad that a man who was also going up with a luggage offered to help carry mine. I profusely thanked him until we reached the reception and later found out that he is the receptionist. My room was in the 4th floor and this time I had to carry my luggage. That was fine.
In the early morning, another man was in the reception. I politely asked for two things: (1) to book me a taxi and (2) to assist me with my luggage. He would only do (1). He reasoned that he cannot leave the reception. Unlike when I arrived where it was full with young people drinking and chatting, there were nobody else in the reception except us. I was utterly disappointed. But in the end, he was obliged to help me since the taxi would come in 1-2 minutes. It would took me couple more minutes if I had to carry it myself. So, was still thankful.
There should have been an advisory that the lift isn't working. Had I known it, I wouldn't book this in the first place.
The toilets and showers are very dirty. Hallways are also noisy. I couldn't even sit up in the bed and I'm only 1.5m tall. There are better hostels which are cleaner, more comfortable beds and also cheap