Quality Inn & Suites Palm Island Indoor Waterpark

See all properties

Choose dates to view prices

Dates

January 2025

February 2025

Premium bedding, desk, iron/ironing board, free cots/infant beds

Overview
Rooms
Location
Policies

Popular amenities

Bar

Room service

Gym

Breakfast included

Pet-friendly

Laundry

Explore the area

8250 Park Rd, Batavia, NY, 14020

Palm Island Indoor Waterpark
7 min walk
Batavia Downs Casino
16 min walk
Holland Land Office Museum
3 min drive
Buffalo, NY (BUF-Buffalo Niagara Intl.)
36 min drive

Room options

Room, 2 Double Beds, Smoking

Sleeps 4
2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking

Sleeps 2
1 King Bed

Room, 2 Double Beds, Accessible, Non Smoking

Sleeps 4
2 Double Beds

Room, 2 Double Beds, Smoking

Sleeps 4
2 Double Beds

Standard Room, 1 King Bed, Non Smoking

2 sq m
Sleeps 2
1 King Bed

Standard Room, 2 Double Beds, Non Smoking

2 sq m
Sleeps 4
2 Double Beds

Similar properties

Breakfast included

Pet-friendly

Parking included

Free WiFi

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About this property

Family-friendly hotel with a water park and free breakfast

Along with a water park (surcharge), this hotel has a restaurant and a fitness center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and a business center. Housekeeping is available on request.

Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a water park (surcharge), a fitness center, and a children's pool.

During your stay at Quality Inn & Suites Palm Island Indoor Waterpark, you're just a quick walk from Palm Island Indoor Waterpark. You'll find features like free breakfast, free WiFi in public areas, and free self parking.

Free continental breakfast offered
Free WiFi
Free self parking and RV/bus/truck parking
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Splash around at the water park with a waterslide
Services include dry cleaning/laundry, a porter, and luggage storage
Onsite recreation includes a gym
7 minutes by foot from Palm Island Indoor Waterpark and a 1-minute drive from Batavia Downs Casino
Pets welcome for a fee

Quality Inn & Suites Palm Island Indoor Waterpark offers its guests a water park (surcharge), a waterslide, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 7319 square feet (680 square meters) and includes conference space. A children's pool, a vending machine, and an arcade/game room are also featured at the family-friendly Quality Inn & Suites Palm Island Indoor Waterpark. Free self parking is available.

Smoking is allowed in designated areas at this Batavia hotel.

Guests are served free continental breakfast.

Quality Inn & Suites Palm Island Indoor Waterpark has a restaurant on site.

Chasers Lounge - This lobby lounge serves dinner only. Open select days.

Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Motorhome/coach/lorry parking (free) on site
Electric car charging station on site

Food and drink

Free continental breakfast
1 restaurant
1 bar
Room service available

Restaurants on site

Chasers Lounge

Things to do

Arcade/games room
Children's pool
Fitness centre
Water park access (surcharge)

Family friendly

Arcade/games room
Children's pool
Free cots/infant beds
Laundry facilities
Microwave
Fridge
Rollaway/extra beds (surcharge)
Water slide

Conveniences

ATM/banking services
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Vending machine
Water dispenser

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop

Business services

24-hour business centre
Conference space (7319 square feet)
Meeting rooms

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Braille signage
Lift
Wheelchair-accessible (may have limits)

At least 80% of lighting from LEDs
At least 80% of food locally sourced
At least 80% organic food
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Free cots/infant beds
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Eco-friendly toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

Premium channels
Satellite channels
TV

Food and drink

Coffee/tea maker
Microwave
Fridge

Connecting rooms available
Desk
Eco-friendly cleaning products provided
Energy-saving switches
Free local calls
Free newspapers
Iron/ironing board
LED light bulbs
Phone
Recycling
Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:

Children's pool
Indoor pool

Access methods

Staffed front desk

Pets

Pets: USD 20 per accommodation, per night
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Children 18 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 20.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: USD 20 per accommodation, per night
Service animals are exempt from fees
Rollaway bed fee: USD 20.0 per night
Facilities fee: USD 15 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Clarion Hotel Palm Island

Quality Inn Palm Island Indoor Waterpark

Clarion Hotel Palm Island Indoor Waterpark Batavia

Clarion Hotel Waterpark

Clarion Palm Island Indoor Waterpark

Clarion Palm Island Indoor Waterpark Batavia

Palm Island Indoor Waterpark

Palm Island Waterpark

Quality Palm Island Indoor Waterpark

Quality Inn & Suites Palm Island Indoor Waterpark Hotel

Quality Inn & Suites Palm Island Indoor Waterpark Batavia

Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Quality Inn & Suites Palm Island Indoor Waterpark Reviews

5.4

5.4/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

4.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

10/10 Excellent

christopher

21 Sept 2024

Stayed 1 night in Sep 2024

2/10 Terrible

James

21 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

I would never go back. The place lacks everything you would expect to make you feel good about where you are staying

Stayed 1 night in Sep 2024

2/10 Terrible

Elizabeth A.

Travelled with family

18 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

I can only say that the beds had fresh sheets, the toilet flushed and water warm for showering. The first room we were given had a used washcloth, wet and dirty in the tub, used towel and various stages of bottled water in the fridge…(some full, some parts gone…most likely left behind)…what looked like months of accumulated dust on countertops and furniture….the second room had a German Cockroach on the wall (but was moving slow, so I figured it had been recently fumigated)…I killed it….The parking lot had sketchy-looking people walking all about. We were concerned about our car…not a very safe feeling

Stayed 1 night in Sep 2024

6/10 Okay

Allan

Travelled with partner

18 Sept 2024

Needs some love and care

Stayed 1 night in Sep 2024

6/10 Okay

Jennifer

16 Sept 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The room was nice but very sketchy staying there. In the first few minutes of being there the sheriff department was there. Then awhile later an officer was pounding on a door just down from us. Made me nervous for who may be staying there.

Stayed 2 nights in Sep 2024

2/10 Terrible

Rebecca

Travelled with group

15 Sept 2024

Disliked: Cleanliness, amenities, property conditions & facilities

The only upside to my stay was that there was no extra charge to “upgrade” my room to 2 Doubles and a pull out. My room connected to their old conference centre so there was no natural light at all. The light in the bathroom did not always work. There was a sticker on the bathroom mirror that said if you are not happy to call the front desk, kind of hard to do when there is no phone in the room. The other room in our party had a leaking tub. They had to use the towels to dry the floor and we’re not given new ones by house keeping. The side entrance into the building did not properly latch so just anyone could walk into the building. None of the photos are accurate in the advertising of this hotel. The pool and water park were closed (did not learn this till check in). I would highly recommend you stay somewhere else then give your money to this hotel.

Stayed 2 nights in Sep 2024

2/10 Terrible

Michael

14 Sept 2024

Stayed 2 nights in Jul 2024

2/10 Terrible

GREG, Austin

12 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This was the most disgusting hotel I’ve ever seen. Filthy carpets, rusting bathtub and shower, holes in the bed sheets, trash littered throughout the property, stench of tobacco smoke and pet stains in the hallways, terrible mattress, no towel service unless you specifically request it. The entire place is gross.

Stayed 4 nights in Sep 2024

2/10 Terrible

Jim

Travelled with family and small children

10 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Terrible condition. Pool closed with no notification on web site

Stayed 1 night in Aug 2024

2/10 Terrible

Jessica, Plymouth

9 Sept 2024

Stayed 1 night in Sep 2024

2/10 Terrible

Cyndi

Travelled with family

8 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I arrived in the evening, and the lobby was filthy. Immediately five men showed up and surrounded me at the desk one of them looking over at the gentleman, checking the end I was extremely uncomfortable and more so when the gentleman checking in yelled out the room number I was to be staying in. Once in my room, the TV did not work, the deadbolt did not work, and despite it being the end of summer, the heat was on high. I am not confident that sheets were clean, but I was too tired to do anything else. Also, it took over 15 minutes for them to get my key working to even get in the room. he accused me of putting it by my phone but then And realized it wouldn’t work for him either after he did it. He then put me in a different room. I’m not sure I have ever been as scared to sleep in a place.

Stayed 1 night in Sep 2024

2/10 Terrible

Tonia

Travelled with partner

8 Sept 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

False advertisement! Looks like it’s falling apart and just let go! Would not recommend!

Stayed 1 night in Sep 2024

4/10 Poor

Emma

7 Sept 2024

Disliked: Cleanliness, property conditions & facilities

Room smelt bad and it was not clean

Stayed 1 night in Sep 2024

4/10 Poor

SAI PRAKASH

Travelled with family

6 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Ac not working in rooms

Stayed 1 night in Aug 2024

2/10 Terrible

Mujo

5 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No towels for the shower rooom smelled bad. Overall outdated place

Stayed 1 night in Sep 2024

6/10 Okay

kandarp

2 Sept 2024

Nothing

Stayed 1 night in Aug 2024

2/10 Terrible

Marissa

Travelled with family

2 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Dont go there

It was absolutely horrible went and was told that the waterpark was closed due to not enough staff and the pool hadnt been open all summer nothing like what the pictures show the whole place smells like idk what

Stayed 2 nights in Aug 2024

2/10 Terrible

Stephanie

Travelled with family

2 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cockroach

Terrible service. Bathroom light never fixed. Broken security lock that hotel refused to fix. Needed to get an extra bathroom towel. Room key had to be switched 4 times then worked only infrequently. 1 elevator broken. Water park closed. When checking out, found a cockroach in the bathroom. I was refused assistance and information so i contacted the board of health.

Stayed 3 nights in Aug 2024

2/10 Terrible

Ashlie

1 Sept 2024

Disliked: Cleanliness

Over all it was very run down and dingy. Our microwave didn’t work, sheets were stained and found some bugs in the bathroom.

Stayed 2 nights in Aug 2024

10/10 Excellent

David

30 Aug 2024

Stayed 1 night in Aug 2024

8/10 Good

Vokhid

30 Aug 2024

Water park is good for kids

Stayed 1 night in Aug 2024

6/10 Okay

jeyro

29 Aug 2024

Stayed 1 night in Aug 2024

2/10 Terrible

boris

27 Aug 2024

Disliked: Cleanliness, property conditions & facilities

Not nice at all… very old. Needs a lot repairers.: I was very unhappy with everything.. not worth the price we paid for .. not at all

Stayed 1 night in Aug 2024

2/10 Terrible

Brenna

Travelled with partner

26 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

The main lobby was very ominous, with absolutely no furniture. Walked down the hall and it smelled like weed, only to have that mix with the extreme musty smell of the room. First thing I did was move a pillow and see a small bug scurry away. Spent an hour at 1am seeing if there were any alternative local rooms. There wasn't, so instead I was treated to roaches in the bathroom, the hot and cold water being switched, unvacuumed and super dusty room with dust bunnies all over the ground, and a room that felt like I was in the third world, with shotty patch work all around the walls and extremely dated everything

Stayed 1 night in Aug 2024

2/10 Terrible

Naomi

Travelled with family

25 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Broken door locks, no room safes, unsecure building, smells throughout the building. Rooms not clean elevators out of service. Fitness center out of service. Water park is extra cost and not included in stay. Not much of a water park that would warrant additional charges considering the hotel is so run down and not maintained. The decor is not what they show in the pictures it almost seems as though they have sold all their furnishings in the lobby. A lot of empty space.

Stayed 2 nights in Aug 2024