6/10 Okay
Anna
Travelled with partner
23 Oct 2024
This hotel was a miss. This is our 3rd time staying at a hoxton chain and we really felt DISSAPOINTED after our stay at this one. We let the hotel know in advance that we were there on our honeymoon and not one thing was done to welcome us, even a greeting card would have been a warm touch. This was our 5th hotel of our honeymoon and every single one had gone out of their way to do something for us to make us excited and honestly, overall chance the experience for us. The lobby was lovely, as they typical are at hoxtons but truly everything else was a miss. We came back to our room around 3pm one of the days and our room wasn’t cleaned, we rested and then left for dinner around 7. We asked that someone come back and they said they’ll send a quick service as the cleaning staff was gone. Why that was done until 3pm is odd.
Won’t be staying again and they have lots of work to do around their customer service and valuing their customers we stay with them.
Anna
Stayed 3 nights in Oct 2024