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"Everything was excellent in this hotel apart from the breakfast which didn’t have many options for halal eaters or vegetarians. Rather than this we ha ... " More
26 Aug 2019 by Steven Hameeuw, General Manager
Dear Susan, Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you had a wonderful stay; our team works hard to ensure that every guest has the best experience possible, so it is rewarding to know that our friendly service and high standards met your expectations. We would like to believe that we have a good selection of quality dishes on our breakfast buffet to satisfy a variety of tastes and requirements. Nevertheless, we are constantly trying to improve the variety and quality of food items that we offer and have taken note of your suggestions. We look forward to welcoming you back in the future. Best wishes, Steven Hameeuw, General Manager
15 Mar 2024 by Marc Martens, Hoteldirektor
Sehr geehrter Christian,vielen Dank für Ihre Bewertung.Wir bedauern, dass Ihre Erfahrung in unserem Hotel nicht Ihren Erwartungen entsprach. Es ist unser Anliegen, stets einwandfreie Zimmerzustände zu garantieren, daher nehmen wir Ihre Kommentare bezüglich der Sauberkeit sehr ernst. Unsere Teppiche werden regelmäßig gereinigt und wir bieten eine 24-Stunden-Rezeption, um unseren Gästen jederzeit zur Seite zu stehen und umgehend auf alle Anfragen reagieren zu können.Es überrascht uns, von Problemen mit der Beleuchtung und dem TV zu hören, da alle Zimmer mit sorgfältig gewarteten Annehmlichkeiten ausgestattet sind. Wir entschuldigen uns, falls dies diesmal nicht Ihrer Erfahrung entsprach und versichern Ihnen, dass unser Hauskeeping-Team täglich bis 18 Uhr zur Verfügung steht, um solche Probleme sofort zu beheben. Bezüglich der Frühstückstische, diese werden regelmäßig gereinigt, um unseren Gästen ein angenehmes Frühstückserlebnis zu bieten. Wir sind stolz auf unsere Lage in der Nähe des Hafens und unserer grünen Anlagen, und wir hoffen, dass Sie Gelegenheit hatten, diese während Ihres Aufenthalts zu genießen.Hoffentlich geben Sie uns in der Zukunft eine zweite Chance.Freundliche Grüße,Marc Martens, Hoteldirektor
Novotel Antwerpen offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A business centre and 4 meeting rooms are available. Event space at this hotel measures 1884 square feet (175 square metres) and includes a conference centre. A terrace, barbecue grills, and a vending machine are also featured at the eco-certified Novotel Antwerpen. You'll have access to the outdoor pool at a partner property. Free self parking is available. This 3-star Antwerp hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Free RV, bus, truck parking
Novotel Antwerpen offers 120 accommodations with minibars and a safe. Each accommodation is individually furnished. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:30 AM and at the weekend from 6:00 AM to 10:00 AM.
FoodSquare Bar& Brasserie – This brasserie specialises in international cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting).
Food Square – This bar serves breakfast and dinner. A children's menu is available. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 3 stars.
