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Viejas Casino & Willows Hotel

4.0 star property
VIP Access

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Photo gallery for Viejas Casino & Willows Hotel

Exterior
Seasonal outdoor pool, pool cabanas (surcharge)
Lobby
Bowling
Property grounds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Breakfast available
  • Room service
  • Spa

Explore the area

Map
5000 Willows Road, Alpine, CA, 91901
  • Viejas Casino
    ‪1 min walk‬
  • Viejas Outlet Center
    ‪2 min walk‬
  • Viejas Bowl
    ‪2 min walk‬
  • San Diego, CA (SAN-San Diego Intl.)
    ‪38 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Courtyard Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

Courtyard Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

Courtyard Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed - Adult Only 21+ (Willows Hotel)

Signature Suite, 1 King Bed - Adult Only 21+ (Willows Hotel)

Signature Suite, 1 King Bed - Adult Only 21+ (Willows Hotel)

  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds - Adult Only 21+ (Viejas Hotel)

Deluxe Room, 2 Queen Beds - Adult Only 21+ (Viejas Hotel)

Deluxe Room, 2 Queen Beds - Adult Only 21+ (Viejas Hotel)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

Deluxe Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

Deluxe Room, 1 King Bed - Adult Only 21+ (Viejas Hotel)

  • Sleeps 2
  • 1 King Bed

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About this property

Viejas Casino & Willows Hotel

Adults-only resort with 4 restaurants and a full-service spa
This resort features 4 restaurants, a full-service spa, and a casino. Free wired internet in public areas is provided, as well as free valet parking, a free area shuttle, and a free casino shuttle. Other amenities include 2 bars/lounges, a 24-hour fitness center, and 2 coffee shops/cafes. Housekeeping is available on request.
Viejas Casino & Willows Hotel offers 237 accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. LCD televisions come with premium cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Alpine resort provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body wraps, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is open select days.
Our customers tell us they can't get enough of the room service at Viejas Casino & Willows Hotel. During your stay, you're just a quick walk from Viejas Casino. You'll find features like free valet parking, a free area shuttle, and free wired internet.
  • Free wired Internet
  • Free valet parking and self parking
  • Enjoy international cuisine at The Cafe, one of the property's 4 restaurants and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Indulge with facials, manicures and pedicures, or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and a steam room
  • Guests have great things to say about the helpful staff and the room service
  • Steps from Viejas Casino and Viejas Outlet Center
  • Free shopping center, casino, and local-area shuttle service
Viejas Casino & Willows Hotel offers its guests a full-service spa, a hot tub, and a steam room. There are 4 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free wired Internet.

Business amenities include a 24-hour business center and meeting rooms. A casino, a seasonal outdoor pool, and a 24-hour fitness center are also featured at the business-friendly Viejas Casino & Willows Hotel. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Alpine resort.

For a fee, guests can enjoy full breakfast daily from 4:00 AM to 1:00 PM.
The Cafe - This café specializes in international cuisine and serves breakfast, lunch, and dinner.
Grove Steakhouse - This steakhouse serves lunch and dinner. Open daily.
Baron Long Bar & Grill - This restaurant specializes in American cuisine and serves lunch and dinner. Open daily.
Ginger Noodle Bar - This restaurant specializes in Asian cuisine. Open daily.
Late night fare is available from 24-hour room service.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Free local area shuttle
  • Free casino shuttle
  • Free shopping centre shuttle

Food and drink

  • Full breakfast available for a fee daily 4:00 AM–1:00 PM: USD 3-14 per person
  • 4 restaurants and 2 coffee shops
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • The Cafe
  • Grove Steakhouse
  • Baron Long Bar & Grill
  • Ginger Noodle Bar

Things to do

  • 24-hour fitness centre
  • Arcade/games room
  • Bowling alley
  • Concerts/live shows
  • Full-service spa
  • Seasonal outdoor pool
  • Shopping
  • A hot tub
  • Steam room

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Terrace

Spa

  • 4 treatment rooms
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open selected days

Accessibility

  • Lift

More

  • 50 casino gaming tables
  • 2500 casino slot machines
  • Bingo
  • Casino (133000 square feet of space)
  • Casino VIP room
  • Designated smoking areas
  • Fireplace in reception
  • Games
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • LCD TV
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
An adult age 18 or older must assume all liability for the booking.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 05 to May 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 21 are not allowed at this adults-only property. All guests 21 and older are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per accommodation, per day
  • Resort fee: USD 15.00 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • Fitness center access
  • Health club access
  • In-room bottled water
  • Phone calls
  • Pool access
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 3 to 14 per person
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Only guests 21 and over will be allowed entry to the casino and restaurants within the casino.

We should mention

  • The seasonal pool will open May 15 and close December 03.
  • Pool access available from 10:00 AM to 6:00 PM.
  • This is an adults-only property and guests under 21 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Viejas Casino & Resort
Viejas Casino Resort
Viejas Casino Willows Hotel Alpine
Viejas Casino Willows Hotel
Viejas Casino Willows Alpine
Viejas Casino Willows
Viejas Casino & Willows Alpine
Viejas Casino & Willows Hotel Resort
Viejas Casino & Willows Hotel Alpine
Viejas Casino & Willows Hotel Resort Alpine

Viejas Casino & Willows Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 677 out of 1010 reviews
Rating 8 - Good. 183 out of 1010 reviews
Rating 6 - Okay. 75 out of 1010 reviews
Rating 4 - Poor. 41 out of 1010 reviews
Rating 2 - Terrible. 34 out of 1010 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

GREGORIA, PERRIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liz the waitress from the cafe was great! She was a pleasure every breakfast we had there!
Stayed 2 nights in Nov 2024

10/10 Excellent

Kimberly

Stayed 1 night in Nov 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Jeffrey

Stayed 1 night in Nov 2024

10/10 Excellent

Mark, Hermosa Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the atmosphere definitely going back
Stayed 1 night in Nov 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our family get away to the casino and shopping. We will definitely stay here again.
Stayed 1 night in Nov 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Nov 2024

10/10 Excellent

Christina

Stayed 2 nights in Nov 2024

4/10 Poor

Matthew

Business traveller
Disliked: Property conditions & facilities, room comfort
No hot water !
No hot water was available in the shower in my room, which made this morning extremely unpleasant.
Stayed 1 night in Nov 2024

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the suite we stayed in, very cozy and have a Mountain View. Nice, neat and clean.
Stayed 1 night in Nov 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Carolyn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Never got my $10 casino credit, smoke filled hallways in Hotel. Room was clean and nice and quiet, bed comfortable. Pool "closed for the season" reservation didn't mention that part!
Stayed 2 nights in Nov 2024

8/10 Good

Karin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food setvice at machones
Stayed 1 night in Nov 2024

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

James, Arroyo Grande

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Casino Hotel with friendly staff!
Stayed 2 nights in Nov 2024

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities
We almost didn’t get a room. When we went to check in the front desk asked if we booked thru a third party which we did. Then we were informed there is no guarantee for a room with a third party booking. He looked and said sorry no rooms available. He gave us the name of a hotel down the street. We sat in their lobby researching a new hotel to stay at nearby. 7 minutes later, the front desk walked over to us and said he spoke with his manager and they were able to find us a room. Talk about stress. Pretty sure I will never book through a third party again. When I make a reservation I’d like to know there is a guarantee of a room.
Stayed 1 night in Nov 2024

4/10 Poor

Gail

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Karol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Nov 2024

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Roy

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
New remodel. Looks great.
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel. Loved the bathroom. But smoke from the casino makes its way into the hotel room. I will say I am thankful to the front desk for running contact solution to my room so quickly.
Stayed 1 night in Nov 2024

4/10 Poor

Evelyne

Liked: Cleanliness, property conditions & facilities, room comfort
Room not ready on time!
Drove 3 hours, got there at 4:50 and was told the room was not ready yet. Asked for some sort of accommodation and the supervisor just told the person at the desk "we're full we cant do anything you just have to wait". After 15 min we were able to get to the room. Last time I stay there!
Stayed 1 night in Nov 2024

10/10 Excellent

NORMA, CHULA VISTA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff.
Stayed 1 night in Nov 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

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Flights

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