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SureStay Plus Hotel by Best Western Lehigh Valley

3.0 star property

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Photo gallery for SureStay Plus Hotel by Best Western Lehigh Valley

In-room safe, desk, laptop workspace, blackout curtains
Lobby
Lobby
Exterior
Indoor wedding

Reviews

7.2 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Parking available
  • Pet-friendly
  • Breakfast included

Explore the area

Map
300 Gateway Dr, Bethlehem, PA, 18017
  • St Lukes Hospital
    ‪2 min drive‬
  • St Lukes Hospital
    ‪6 min drive‬
  • Historic Bethlehem Visitor Center
    ‪7 min drive‬
  • Allentown, PA (ABE-Lehigh Valley Intl.)
    ‪6 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Pool View (with Sofabed)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Refrigerator & Microwave, Pool View (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Refrigerator & Microwave, Pool View

Standard Room, 2 Double Beds, Refrigerator & Microwave, Pool View

Standard Room, 2 Double Beds, Refrigerator & Microwave, Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Microwave

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking, Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

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The price is €122
for 1 room
includes taxes & fees
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About this property

SureStay Plus Hotel by Best Western Lehigh Valley

Hotel with free breakfast, in the vicinity of Lehigh University
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a business center are onsite.
SureStay Plus Hotel by Best Western Lehigh Valley offers 192 accommodations with safes and coffee/tea makers. LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers with hydromassage showerheads, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Lehigh Valley. During your stay, you'll be within walking distance of St Lukes Hospital. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi in some public areas
  • Free self parking and RV/bus/truck parking
  • Enjoy American cuisine while dining at The Foundry
  • WiFi for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Onsite recreation includes a 24-hour gym
  • 8 minutes by car from Lehigh University and 9 minutes from Wind Creek Bethlehem
  • Cats and dogs welcome for a fee
SureStay Plus Hotel by Best Western Lehigh Valley offers its guests a seasonal outdoor pool, a 24-hour fitness center, and a children's pool. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and a meeting room. A vending machine, multilingual staff, and a garden are also featured at the business-friendly SureStay Plus Hotel by Best Western Lehigh Valley. You'll have access to the indoor pool at a partner property. Free self parking is available.

This Bethlehem hotel is smoke free.

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
The Foundry - This restaurant specializes in American cuisine and serves dinner only.
Foundry Cocktail Lounge - Onsite cocktail bar. Open daily.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.00)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 1 restaurant
  • 2 bars/lounges
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • The Foundry
  • Foundry Cocktail Lounge

Things to do

  • 24-hour fitness centre
  • Access to nearby indoor pool
  • Children's pool
  • Seasonal outdoor pool

Family friendly

  • Access to nearby indoor pool
  • Children's pool
  • Free cots/infant beds
  • Microwave
  • Fridge
  • Seasonal outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Computer station
  • A meeting room

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from November 20 2024 to December 27 2025 (dates subject to change).
The following facilities are closed seasonally each year. They will be closed from September 11 to May 23:
  • Bar/Lounge
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per accommodation, per night (maximum USD 100.00 per stay), plus a deposit of USD 30 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0.00 (rates may vary)
  • Pet deposit: USD 30 per stay
  • Pet fee: USD 30 per accommodation, per night (maximum USD 100.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Lehigh Valley Hotel
Surestay Plus By Lehigh Valley
SureStay Plus Hotel by Best Western Lehigh Valley Hotel
SureStay Collection by Best Western Lehigh Valley Hotel
Lehigh Valley Hotel SureStay Collection by Best Western
SureStay Plus Hotel by Best Western Lehigh Valley Bethlehem

SureStay Plus Hotel by Best Western Lehigh Valley Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 297 out of 1000 reviews
Rating 8 - Good. 290 out of 1000 reviews
Rating 6 - Okay. 170 out of 1000 reviews
Rating 4 - Poor. 128 out of 1000 reviews
Rating 2 - Terrible. 115 out of 1000 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kelly, Plainfield

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unclean and breakfast times were not honored
Stayed 2 nights in Nov 2024

2/10 Terrible

Dilenia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty
There was hair all over the sheets on both beds. The room smelled like moth and damp. Everything was so disgusting. The water in the bathroom was brown.
Stayed 1 night in Nov 2024

8/10 Good

Tranell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the world pool not working, everything was okay. Staff was very hospitable.
Stayed 2 nights in Nov 2024

6/10 Okay

Setna

Travelled with family and small children
I booked a pool view room and the front desk said I didnt. I was able to get a room not too far from the lobby. Floors dusty and dirty. Tub was dsrk and i was scared to use it. Towels thin. Bedding har stains. Pillows too soft. Couch and chair har stains. No do not disturb sign. Toliet kept making noises off and on. Poor selection of alcohol. The bartender was very nice. .no soap or aper towels in the lobby bathroom. Lobby furniture worn out and low to the floor.
Stayed 3 nights in Oct 2024

2/10 Terrible

Kishia

Disliked: Cleanliness, staff & service, property conditions & facilities
My room was not clean
Stayed 2 nights in Nov 2024

2/10 Terrible

Kelly

Stayed 2 nights in Oct 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Not worth it!
One of the back doors wasn’t locked. Opened without keycard. The carpet was really gross, like there had been a massive spill that hadn’t been cleaned. Just a mustiness in the air of the hallways. Room was clean. Pillows were lumpy. Definitely NOT WORTH THE CHARGE!!!
Stayed 1 night in Oct 2024

10/10 Excellent

Kimba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
It was an amazing stay I had. Comfortable bed great hot showers very roomy. I wish they weren't closing their doors I was treated like it was home. I will miss the staff and food.
Stayed 12 nights in Oct 2024

8/10 Good

Sebastian

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I like the room
Stayed 1 night in Oct 2024

2/10 Terrible

Blakely

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst. Place. Ever!
Extremely dirty and not maintained or cleaned. There were bugs and the lock on the door didn’t work.
Stayed 6 nights in Oct 2024

10/10 Excellent

Todd

Stayed 4 nights in Oct 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Experience
I had a wonderful experience. When I come back in May this place will be at top of my list. Breakfast was very good, nice way to start the day. My room was made up every day. I only negative I have is I forgot my beer n iced tea in the fridge. My fault.
Stayed 5 nights in Oct 2024

10/10 Excellent

Stephanie, Newark

Liked: Amenities
Like this hotel.
Stayed 1 night in Oct 2024

4/10 Poor

Nota

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is NOT a $150 hotel. It isn't even a $100 hotel. The bathtub had mold and thats enough to just disgust anyone. No elevator or washcloths..
Stayed 1 night in Oct 2024

8/10 Good

Daniella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location right off the exit
Stayed 1 night in Oct 2024

8/10 Good

Stephanie, Newark

Sad this place is closing.
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is so much better then the place in New Jersey
Stayed 9 nights in Oct 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
This was the worst hotel I have ever stayed at. I can get past dated decor, but the room was dirty and service poor. First, the room only had two pillows and two sets of towels. We called the front desk first for additional pillows and then for the towels. However, the "fresh" pillows were without pillowcases and both were dirty and stained. When we called for pillowcases, we were treated as though we were requesting something above and beyond. The bathroom was filthy. The shower was covered in mold and mildew and there were small drain flies in both the bathroom sink and the sink just outside. The complimentary breakfast was just plain sad. Cereal, but no milk. Packaged oatmeal and tea bags, but no hot water. Omlettes were an egg folded around a piece of American Cheese product. And warm yogurt tubs in a bowl on the counter. We paid extra for a room with a refrigerator. We should have paid a little more for a hotel down the road. This place is disgusting and should be shut down.
Stayed 2 nights in Oct 2024

2/10 Terrible

Hannah

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No cribs and I didn’t trust the sheets blankets or towels. So gross.
Stayed 1 night in Oct 2024

4/10 Poor

Edward

Disliked: Cleanliness, property conditions & facilities
The faucets were all broke and water went everywhere when trying to use. The shower door was falling off and it was made of glass. Tub looked dirty and the floors looked updated but dirty. The bedding looked very clean but needed a new mattress as i went with my 2 kids but we all had to sleep in the king bed due to the pull out sofa bed had no pillows or blankets in the room for it. I tried to call the front office but the phone was also broke! It was after 11pm and we all just wanted to sleep so we made due. The check in was great and the lobby was clean and updated.
Stayed 1 night in Oct 2024

10/10 Excellent

Susan

Liked: Property conditions & facilities
Very clean , safe quiet hotel
Stayed 1 night in Oct 2024

6/10 Okay

Joyce

Business traveller
Disliked: Amenities, property conditions & facilities
Facility getting very run down. No clock in the room. No usb port to plug the phone in to charge. Very limited menu in the dining room when it’s open
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
This is the dirtiest Hotel that I have been to in my almost 10 years with hotels.com
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

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Flights

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