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Holiday Inn Express & Suites Alabaster, an IHG Hotel

2.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Holiday Inn Express & Suites Alabaster, an IHG Hotel

Exterior
Minibar, in-room safe, desk, blackout curtains
Interior entrance
Free daily continental breakfast
Minibar, in-room safe, desk, blackout curtains

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1000 Balmoral Drive, Alabaster, AL, 35007
  • Veterans Park
    ‪9 min drive‬
  • Ballantrae Golf Club
    ‪9 min drive‬
  • Helena Amphitheater
    ‪12 min drive‬
  • Birmingham, AL (BHM-Birmingham Intl.)
    ‪33 min drive‬

Room options

View all photos for Suite, 2 Queen Beds

Minibar, in-room safe, desk, blackout curtains

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Suite, 1 King Bed

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Communications, Mobil, Roll-In Shower)

Minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (Communications, Mobil, Roll-In Shower)

  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Accessible (Communications)

  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Minibar, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds

  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Minibar, in-room safe, desk, blackout curtains

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Minibar, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Minibar, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Communications, Mobility)

Minibar, in-room safe, desk, blackout curtains

Suite, 2 Queen Beds, Accessible (Communications, Mobility)

  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

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Exterior

Candlewood Suites Alabaster, an IHG Hotel

Pet-friendly
Parking included
Free WiFi
Air conditioning
4.3 out of 5, Excellent, (483)
The price is €151
for 1 room
includes taxes & fees
14 Feb - 15 Feb
Candlewood Suites Alabaster, an IHG Hotel

About this property

Holiday Inn Express & Suites Alabaster, an IHG Hotel

Hotel in Alabaster with free breakfast and a 24-hour fitness center
An indoor pool, a 24-hour fitness center, and a conference center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
Holiday Inn Express & Suites Alabaster, an IHG Hotel offers 70 accommodations with iPod docking stations and minibars. Premium satellite television is provided. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include separate bathtubs and showers and hair dryers.

This Alabaster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Holiday Inn Express & Suites Alabaster, an IHG Hotel. During your stay, you're just a quick walk from Propst Promenade. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 6 minutes by foot from Propst Promenade and a 2-minute drive from Alabaster Promenade
Holiday Inn Express & Suites Alabaster, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. The business-friendly Holiday Inn Express & Suites Alabaster, an IHG Hotel also features laundry facilities, dry cleaning/laundry services, and express check-in. Self parking is free.

This Alabaster hotel is smoke free.

Guests are served free continental breakfast daily from 6:30 AM to 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free continental breakfast available daily 6:30 AM–10 AM

Things to do

  • 24-hour fitness centre
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge

Conveniences

  • Lift
  • Front-desk safe
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities

Business services

  • Business centre
  • Computer station
  • Conference centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains

Bathroom

  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • iPod dock
  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Alabaster Hotel
Holiday Inn Express Alabaster
Holiday Inn Express Suites Alabaster
Holiday Inn Express Suites Alabaster
Holiday Inn Express & Suites Alabaster, an IHG Hotel Hotel
Holiday Inn Express & Suites Alabaster, an IHG Hotel Alabaster

Holiday Inn Express & Suites Alabaster, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 466 out of 730 reviews" "
Rating 8 - Good. 169 out of 730 reviews" "
Rating 6 - Okay. 50 out of 730 reviews" "
Rating 4 - Poor. 20 out of 730 reviews" "
Rating 2 - Terrible. 25 out of 730 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

bill

Liked: Cleanliness
nicely done
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Nancy, Foley

Stayed 4 nights in Sep 2024

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here a few times and it’s always nice. Staff is friendly and the rooms are clean and comfortable.
Stayed 1 night in Oct 2024

10/10 Excellent

Nancy, Foley

Liked: Cleanliness
Stayed 1 night in Oct 2024

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jennifer

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A young woman at the front desk worked so hard to get us the room we had originally reserved. I wish I had gotten her name because she deserves serious kudos. Southern hospitality that should make her employer proud.
Stayed 1 night in Oct 2024

10/10 Excellent

Aida

Stayed 1 night in Oct 2024

10/10 Excellent

Fortune

Stayed 2 nights in Sep 2024

10/10 Excellent

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling through to Florida and stopped here overnight. Staff was able to supply us with a baby crib which was very helpful and your staff was great.
Stayed 1 night in Oct 2024

10/10 Excellent

Ella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Stephen, Farragut

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff…really good breakfast. My only issue was with the TV…the internet would not stay connected to it and we were unable to stream (Netflix, Amazon, etc)…and there was no CNN offered / was Fox News everything.
Stayed 1 night in Sep 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Katherine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Holiday inn stole my money
Go to holiday in express to see what happened although the people at hotel.com were way more helpful than the GM April
Stayed 2 nights in Sep 2024

10/10 Excellent

Paris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Joseph, McKinney

Stayed 1 night in Sep 2024

8/10 Good

Kevin

Stayed 1 night in Sep 2024

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Sheryl

Liked: Cleanliness, staff & service, amenities
We’ve stayed here before but room and hallways smelled musty this time. Several items in the free breakfast area were broken and out of service
Stayed 1 night in Sep 2024

8/10 Good

joanne

Travelled with partner
Liked: Property conditions & facilities
Great hot water! Soft bed
Stayed 1 night in Sep 2024

2/10 Terrible

Russell

Stayed 1 night in Aug 2024

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Seth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Driving home from the beach and stopped here to split up the drive. Great location, many places to shop and eat nearby. Breakfast was good and staff was nice
Stayed 1 night in Jul 2024

2/10 Terrible

Abby

I booked the wrong dates by accident and immediately caught my mistake, I contacted Expedia by their chat since no phone number was provided and tried to change the date to right one but they wanted to charge me double the rate. I called the property itself to get their help but was told it had to be done through Expedia so I attempted again to get in touch with an actual person only to be told through chat again that I’d have to call the property, I called them again and was told they couldn’t do anything since it was booked through Expedia. I tried to request cancellation and to get my money back since no one wanted to help me, they said they sent a message to the property directly and would let me know in 24hours and then at that 24hrs they sent text saying no answer and to allow it another 72 hours and I never heard another thing from anyone. At first, I planned to stay there on the correct date but because no one would help me fix my error I booked somewhere else close and lost over $225 dollars for a honest mistake, though yes, it was my mistake, someone should have been able to help me and not charge me double the rate I had already paid. Very disappointing experience with Expedia and this property. I’ll never book anything through Expedia again.
Stayed 1 night in Jul 2024