Candlewood Suites Alabaster, an IHG Hotel

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Dates

December 2024

January 2025

Premium bedding, individually furnished, desk, laptop workspace

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pet-friendly

Gym

24/7 front desk

Air conditioning

Kitchen

Laundry

Explore the area

1004 Balmoral Dr, Alabaster, AL, 35007

Veterans Park
9 min drive
Jim 'N Nick's
6 min walk
Birmingham Station
25 min drive
Birmingham, AL (BHM-Birmingham Intl.)
33 min drive

Room options

Suite, 1 Bedroom, Accessible (Communication, Mobility Tub)

Sleeps 4
1 Queen Bed

Suite, 1 Bedroom, Accessible (Communication Accessible)

Sleeps 4
1 Queen Bed

Studio Suite, 1 Queen Bed, Accessible (Communication Accessible)

Sleeps 2
1 Queen Bed

Studio Suite, 1 Queen Bed, Accessible (Communication, Mobility Tub)

Sleeps 2
1 Queen Bed

Studio Suite, 1 Queen Bed, Accessible (Communication, Mobility Accessible)

Sleeps 2
1 Queen Bed

Studio Suite, 2 Double Beds, Accessible (Communication, Mobility Tub)

Sleeps 4
2 Double Beds

Studio Suite, 2 Double Beds, Accessible (Communication Accessible)

Sleeps 4
2 Double Beds

Studio Suite

Sleeps 2
1 Double Bed OR 1 Queen Bed

Studio Suite, 1 Queen Bed

Sleeps 2
1 Queen Bed

Suite, 1 Bedroom

Sleeps 4
1 Queen Bed

Studio Suite, 2 Double Beds

Sleeps 4
2 Double Beds

Similar properties

Pool

Breakfast included

Parking included

Free WiFi

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Hotel with free parking, in the vicinity of Veterans Park

A fitness center, a snack bar/deli, and a 24-hour business center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. Weekly housekeeping is available.

Candlewood Suites Alabaster, an IHG Hotel offers 88 accommodations with DVD players and coffee/tea makers. These individually furnished accommodations include sofa beds and dining tables. Beds feature premium bedding. LED televisions come with premium satellite channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Recreational amenities at the hotel include a fitness center.

Our customers tell us they can't get enough of the helpful staff at Candlewood Suites Alabaster, an IHG Hotel. During your stay, you'll be close to Veterans Park. Free WiFi in public areas, free self parking, and a gym are available.

Free WiFi
Free self parking and RV/bus/truck parking
Amenities include a front-desk safe, a 24-hour business center, and convenience store
Onsite recreation includes a gym
9 minutes by car from Veterans Park and 12 minutes from Pelham Civic Complex
Pets welcome for a fee

There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a 24-hour business center on site. A fitness center, barbecue grills, and gift shops/newsstands are also featured at the business-friendly Candlewood Suites Alabaster, an IHG Hotel. Self parking is free.

Smoking is allowed in designated areas at this Alabaster hotel.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Motorhome/coach/lorry parking (free) on site
Wheelchair-accessible parking and van parking available

Things to do

Fitness centre
Shopping

Family friendly

Dining table
DVD player
Corner/local shop
Kitchen
Laundry facilities
Microwave
Fridge
Rollaway/extra beds (surcharge)
Snack bar/deli
Sofa bed

Conveniences

ATM/banking services
Lift
Front-desk safe
Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Dry-cleaning service
Housekeeping (weekly)
Laundry facilities
Luggage storage

Business services

24-hour business centre

Outdoors

BBQ grill(s)
Picnic area

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Braille signage
Lift
Handrails in stairwells
Lever door handles
Step-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Designated smoking areas

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Premium bedding
Rollaway/extra beds (surcharge)
Sofa bed

Bathroom

Free toiletries
Hairdryer
Private bathroom
Towels

Entertainment

DVD player
LED TV
Premium channels
Satellite channels

Food and drink

Coffee/tea maker
Cookware/dishes/utensils
Dining table
Dishwasher
Freezer
Ice maker
Kitchen
Microwave
Paper towels
Fridge
Stovetop

Connecting rooms available
Desk
Desk chair
Free local calls
Free long-distance calls
Individually furnished
Iron/ironing board
Laptop-friendly workspace
Phone
Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: USD 50 per accommodation, per stay
Weight limit: 80 lbs per pet
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 10.0 per stay.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: USD 50 per accommodation, per stay
Service animals are exempt from fees
Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood ALABASTER

Candlewood Suites ALABASTER

Candlewood Suites Hotel ALABASTER

Candlewood Suites Alabaster Hotel Alabaster

Candlewood Suites Alabaster Hotel

Alabaster Candlewood Suites

Candlewood Suites Alabaster, an IHG Hotel Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Okay

oxana

Travelled with family and small children

22 Sept 2024

Liked: Amenities

Disliked: Staff & service

Good experience, no breakfast at all , check in was so slow

Stayed 1 night in Sep 2024

10/10 Excellent

Linda

Travelled with partner

12 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

They treated us like we were their friends. Norman Bates checked us in and helped us with the TV. I forgot a housecoat on the bed and called back to see if she would mail it to me as it would be 6 months before next Dr. appointment. She was very kind, took my info and said she would check the laundry. I did not get her name.

Stayed 1 night in Sep 2024

6/10 Okay

Jeanette

Business traveller

11 Sept 2024

I got the impression that they don’t really like one-nighters. I thought that all motels provide something in the morning other than coffee. So I checked out early in order to find breakfast.

Stayed 1 night in Sep 2024

10/10 Excellent

Kristen

6 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The front desk staff were always super nice and helpful!

Stayed 2 nights in Jul 2024

6/10 Okay

Rebecca

Travelled with family

23 Aug 2024

Liked: Cleanliness

Stayed 2 nights in Aug 2024

10/10 Excellent

Audra

Travelled with family

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We enjoyed our stay there very much and will go back. The curtains were very dirty and broken and would not close however.

Stayed 2 nights in Aug 2024

10/10 Excellent

ROBERT

Business traveller

17 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Aug 2024

10/10 Excellent

Kimberly, Scottsboro

Business traveller

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice suites

Stayed 2 nights in Aug 2024

10/10 Excellent

CATHY

16 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

Larry

Travelled with family

5 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The people that worked at this site was very nice. We will use your Hotel again.

Stayed 2 nights in Aug 2024

8/10 Good

Jarrod

23 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2024

2/10 Terrible

Jennifer

21 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel is in bad shape. We didn’t stay the night after paying for it because it needs cleaned up. This is not IHG quality. Needs reported.

Stayed 1 night in Jul 2024

6/10 Okay

Darnell

Business traveller

11 Jul 2024

Liked: Staff & service, amenities

Disliked: Property conditions & facilities

Cleaning was not so great. Dirty dishes dusty nightstand. Telephone doesn’t work. Tv cable/ satellite didn’t work

Stayed 2 nights in Jul 2024

8/10 Good

Cynthia

27 Jun 2024

Stayed 1 night in Jun 2024

10/10 Excellent

Robert

26 Jun 2024

Stayed 1 night in Jun 2024

10/10 Excellent

John

25 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quik stop

Just an overnight stay but very nice and convenient to shops and food

Stayed 1 night in Jun 2024

6/10 Okay

James

Travelled with family

23 Jun 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

Property needs a good cleaning. Front office area needs refresh. Norman B was very nice and helpful

Stayed 1 night in Jun 2024

8/10 Good

Matthew

Travelled with family

19 Jun 2024

Liked: Staff & service

Stayed 1 night in Jun 2024

4/10 Poor

Carrie

Business traveller

19 Jun 2024

Liked: Staff & service

Decent

Room wasn’t terrible. Just older. but the whole hotel smelled of cigarettes.

Stayed 2 nights in Jun 2024

8/10 Good

Phyllis

Travelled with partner

16 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We liked things like it had a recliner in the room and a good nightlight in the bathroom. Bed was comfortable and shower was great.

Stayed 1 night in Jun 2024

8/10 Good

Amber

Travelled with family, Travelled with family and small children

15 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pros: Friendly staff, near to many shops and restaurants, free washer and dryer, gym, free coffee, decent stove and fridge Cons: grills are out of service, rooms and linens could use a bit of updating

Stayed 14 nights in May 2024

2/10 Terrible

Jeremy

Travelled with family

11 Jun 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible!

By far one of the worst hotels we’ve stayed in. We booked two rooms because we have a big family. We booked these due to how well it was rated on hotels.com. I think the high review has to be false. Immediately walking in the door the hotel was filthy. Doors were open, through the hallways. Almost appearing as ppl were living there. Carpet and surface areas were disgusting. The ppl at the counter were talking about there relationships to a guest. The place smelled of pot everywhere. Both rooms were nasty. We had old food under our beds. Nothing was clean. The other room had roaches. There were dogs barking all night down our hallway. This is definitely not a place for your family to stay. As long as we have used hotels.com we were very disappointed to see how terrible this place was and then no help from anyone to try and get a refund to stay somewhere else. I would not recommend this hotel. Stay at the holiday inn next door. Much nicer.

Stayed 1 night in Jun 2024

6/10 Okay

Carlitta

7 Jun 2024

Stayed 1 night in Jun 2024

8/10 Good

ROBERT, Old Bridge

Travelled with family, Business traveller

27 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice place. needs carpets replaced but still a good value

Stayed 4 nights in May 2024

8/10 Good

John

14 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 days. I felt like I was in my own personal apartment. Very comfortable staying there. 25 different dining options within a 2 minute drive without going on the main drag. I would come back anytime.

Stayed 2 nights in May 2024