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Panoramic Double Room, Balcony, Mountain View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Double Room, Bathtub, View (Modern)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Double Room, Ground Floor

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Economy Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Double Room, Balcony, Mountain View (Matterhorn)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Aristella Swissflair Hotel & Apartements. During your stay, you're just a quick walk from Zermatt-Matterhorn Ski Paradise. Enjoy features like free breakfast and free WiFi in public areas, plus a full-service spa.

  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Treat yourself with a visit to the full-service spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a steam room, a sauna and a golf driving range
  • Steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi
  • Airport, train station pick-up and train station drop-off shuttle service available for a fee

Aristella Swissflair Hotel & Apartements ratings based on 5 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Aristella Swissflair Hotel & Apartements

Everyone (1) Couples (4)
5 out of 5
Sehr schöne Zimmer. Gute Lage und leckeres Frühstück

Posted by on 17 Jun 2023

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Comment from Hotel Management

8 Jul 2023 by Hotel Aristella

Lieber Philippevielen Dank für Ihre großartige 5-Sterne-Bewertung! Wir freuen uns sehr, dass Ihnen unsere Zimmer so gut gefallen haben. Es ist unser Ziel, unseren Gästen eine angenehme und komfortable Unterkunft zu bieten, und es ist schön zu hören, dass wir diesem Anspruch gerecht werden konnten.Auch freut es uns zu hören, dass Ihnen unsere Lage gefallen hat. Wir legen großen Wert darauf, dass unsere Gäste von unserer zentralen Lage profitieren können und bequem zu den Sehenswürdigkeiten und anderen interessanten Orten gelangen.Darüber hinaus sind wir stolz darauf, ein leckeres Frühstück anzubieten. Unsere Küchenmitarbeiter arbeiten hart daran, eine Vielzahl von köstlichen Optionen zu präsentieren, um den Tag unserer Gäste mit Energie zu starten. Es ist wunderbar zu hören, dass Ihnen unser Frühstück geschmeckt hat.Nochmals vielen Dank für Ihre positive Bewertung. Es war uns eine Freude, Sie bei uns zu haben, und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.

5 out of 5
Klein aber sehr fein

Posted by on 24 Mar 2023

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4 out of 5
Das Zimmer war sehr ruhig, sauber und eher klein. Handtücher etc. vorhanden wie gewohnt, Betten und Kissen bequem. Das Hotel ist insgesamt gut gelegen und man kann alles zu Fuss erreichen. Das Restaurant im Hotel hat uns nicht „gelockt“, so haben wir nie dort gegessen. Das Frühstück haben wir als sehr mittelmässig empfunden. Die Auswahl war wie irgendwo in einem günstigen Hotel. Käse und Butter in kleine Portionen abgepackt, was wir überhaupt nicht ökologisch und zeitgemäss empfanden! Es gäbe bestimmt leckeren Bergkäse aus der Region, aber nichts dergleichen, nichts spezielles, wird angeboten. Kaffee aus dem Vollautomat, nicht unser Geschmack, die Gipfeli haben leider auch nicht gerade frisch geschmeckt :( Positiv ist vielleicht noch die Teeauswahl und die Eierspeisen, welche auf Bestellung gemacht werden, ansonsten können wir leider zum Frühstück nicht viel gutes sagen, leider fehlt es an Innovation und scheint stehengeblieben (keine pflanzliche Milch im Angebot etc.) Einfach nur 08/15, was vielleicht den meisten Gästen auch reicht, wer weiss (für die Zimmerpreise hätten wir einfach was anderes erwartet.)

Posted by on 16 Jun 2021

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5 out of 5

Posted by on 17 Jan 2021

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5 out of 5
Sehr hübsches, kleines, familiengeführtes Hotel an guter Lage in Zermatt mit freundlichem Personal. Die eher kleinen Zimmer sind modern eingerichtet, sehr sauber, gut unterhalten und mit bequemen Betten. Perfektes Frühstück und exzellentes Restaurant. Hotel hat ein gutes Preis- / Leistungsverhältnis und ist sehr zu empfehlen.

Posted by on 15 Aug 2020

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Comment from Hotel Management

26 Aug 2020 by Bernard Perren

Danke für diese bombige Rückmeldung, lieber Gast, wir haben uns sehr darüber gefreut! Bitte seien Sie jederzeit willkommen bei uns.

About the Aristella Swissflair Hotel & Apartements

Location Steinmattweg 7, Zermatt, VS 3920

Renovations + Closures

The property is closed during the autumn season.

Property Features

Have fun with on-site winter activities, including downhill skiing, snowboarding and ice skating. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Conveniences such as ski storage and ski passes allow you to spend less time with logistics and more time on the slopes. There's a restaurant on site. Free breakfast is available daily. Public spaces have free WiFi. Smoking is allowed in designated areas at this 4-star Zermatt hotel.

  • 28 guestrooms or units
  • 4 levels
  • Built in 1963
  • Buffet breakfast (free)
  • Terrace on the roof
  • Ski lift tickets
  • Ski equipment storage
  • Dry cleaning
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Newspapers for purchase
  • ATM
  • Lift
  • Smoking in designated areas
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Zermatt Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle and train station pick-up

Room Amenities

Aristella Swissflair Hotel & Apartements offers 28 accommodations with minibars and espresso makers. Pillowtop beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Minibar
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Heating
  • Ensuite bathroom
  • Wardrobe or cupboard

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 10 AM.

Aristella Swissflair Hotel & Apartements has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include Access to hot tub and a sauna.

Guests aged under 16 years old are not allowed in the hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding on site
  • Golf driving range on site
  • Helicopter/aeroplane tours on site
  • Rock climbing on site
  • Mountain biking nearby
  • Ice skating on site
  • Snowshoeing nearby
  • Ropes course on site
  • Cross-country skiing nearby
  • Sledding nearby
  • Bicycle rentals nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Downhill skiing on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Aristella. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

  • Sauna in spa
  • Hot tub in spa
  • Steam room in spa

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 7:00 PM
  • Minimum check-in age is: 20

Special check-in instructions:

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:30 AM - 7:00 PM. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

If you are planning to arrive after 7:00 PM, please contact the property in advance using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. The front desk is staffed during limited hours. For more details, please contact the property using the information on the booking confirmation.

Zermatt is in a car-free zone and can be reached only by train.

Aristella Swissflair Hotel & Apartements offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation on arrival with your arrival details. The front desk at this property is open daily from 7:30 AM - 7:00 PM.
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Air conditioning is not provided

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. Air conditioning is not provided. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Front desk opens daily at 7:30 AM
  • Front desk closes daily at 7:00 PM
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Car not required
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Guests must register online prior to arrival
  • Shield between guests and staff in main contact areas
  • Guests must provide a copy of their government-issued photo I.D. in advance
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Guest will receive an email before arrival 48 hours
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CHF 800 per vehicle (maximum occupancy 6)
  • Airport shuttle fee per child: CHF 800

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aristella
  • Aristella Hotel
  • Aristella Zermatt
  • Hotel Aristella
  • Hotel Aristella Zermatt
  • Aristella Hotel Zermatt
  • Aristella Swissflair Hotel Apartements Zermatt
  • Aristella Swissflair Hotel Apartements
  • Aristella Swissflair Apartements Zermatt
  • Aristella Swissflair Apartements
  • Aristella Swissflair Hotel & Apartements Hotel
  • Aristella Swissflair Hotel & Apartements Zermatt
  • Aristella Swissflair Hotel & Apartements Hotel Zermatt

You should know

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

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