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Mercure Wien City

4.0 star property

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Photo gallery for Mercure Wien City

Exterior
Exterior
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Exterior
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Pet-friendly
  • Air conditioning

Explore the area

Map
Hollandstrasse 3, Vienna, Vienna, 1020
  • Stephansplatz
    ‪11 min walk‬
  • Hofburg Imperial Palace
    ‪14 min walk‬
  • Vienna State Opera
    ‪4 min drive‬
  • Vienna (VIE-Vienna Intl.)
    ‪20 min drive‬

Room options

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed

  • City view
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

  • City view
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room (King Size or 2 Single Size Beds)

Superior Room (King Size or 2 Single Size Beds)

Superior Room (King Size or 2 Single Size Beds)

  • City view
  • 24 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed

  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

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About this property

Mercure Wien City

Riverwalk hotel in Vienna with a 24-hour front desk
A snack bar/deli, self parking, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite. Housekeeping is available on request.
Mercure Wien City offers 123 accommodations with laptop-compatible safes and hair dryers. LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Mercure Wien City, you're just a quick walk from Danube River. You'll find features like free WiFi in public areas, plus a snack bar/deli and breakfast (surcharge).
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Just a 3-minute walk from Karmeliter Market and 5 minutes by foot from Vienna Crime Museum
  • Pets welcome for a fee
There's a snack bar/deli on site. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Mercure Wien City. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Vienna hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Room service (during limited hours) is available.

Languages

English, French, German, Hungarian, Italian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (EUR 25 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 25 for adults and EUR 25 for children
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (79 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: EUR 30
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 59

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 25 for children
  • Self parking fee: EUR 25 per day
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 59 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Mercure City
Mercure City Wien
Mercure Wien
Mercure Wien City
Mercure Wien City Hotel
Mercure Wien City Hotel Vienna
Mercure Wien City Vienna
Wien Mercure
Wien Mercure City
Mercure Hotel Vienna
Mercure Hotel Wien City
Mercure Wien City Hotel
Mercure Wien City Vienna
Mercure Wien City Hotel Vienna

Mercure Wien City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 48 out of 98 reviews
Rating 8 - Good. 41 out of 98 reviews
Rating 6 - Okay. 7 out of 98 reviews
Rating 4 - Poor. 1 out of 98 reviews
Rating 2 - Terrible. 1 out of 98 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Marvin James

Stayed 2 nights in Dec 2024

8/10 Good

i

Stayed 2 nights in Dec 2024

8/10 Good

Faezeh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at this hotel for 6 nights while visiting Vienna's Christmas Market. We had a nice room with a comfortable queen bed and a nice shower. At first I was not sure how close to all the actions this hotel would be but it worked out very well. Within 15 minutes walking of the Innere Stadt. We did not use the breakfast option. Front desk was VERY helpful with following up on our missing luggage, bus ticket, etc. I recommend this hotel.
Stayed 6 nights in Dec 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff. Our room was warm and very clean. The hotel is a short walk to the old town, bus, underground and tram stops. Thank you.
Stayed 3 nights in Dec 2024

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely recommend. Walking distance to Christmas Markets. Very friendly and helpful staff. Very nice room.
Stayed 2 nights in Nov 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

jose luis ramirez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location , great service and staff
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very helpful staff.

Stayed at this hotel a few times previously, always very satisfied. The plastic odour of the carpet installed during renovations gave me a headache due to my sensitivities. We had to check out soon after checking in. The male staff at the desk was not particularly helpful addressing our request to change to another Accor hotel nearby, saying basically “there’s nothing we can do”. The much more helpful female staff next to him arranged it so we received a partial refund and transferred to another hotel. We were informed of our refund within a couple of days. We are thankful to the very helpful and competent lady who helped us. Perhaps she can teach the others how great service is done.
Stayed 3 nights in Nov 2024

10/10 Excellent

Özg

Stayed 4 nights in Nov 2024

2/10 Terrible

SRISKANDARAJAH

Stayed 4 nights in Oct 2024

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early at the hotel (around 12). The room was ready at that time, though we had to sign up to their members scheme to get free early access, which was annoying. The hotel was just a 12 minute walk across the river to reach the main part of the city. There were a couple of bars and restaurants around. The room was tidy and spacious. It was well decorated. There were building works being carried out on the exterior facade from 9am to 6pm, although this didn’t bother us as we were out exploring early and didn’t notice even when we came back in the afternoon. There was only one lift which served 7 floors. As we were staying on the 7th floor we could sometimes be waiting a while for the lift but this is not a big deal. Overall we would consider staying again if we returned to Vienna
Stayed 2 nights in Oct 2024

8/10 Good

Iris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are great and so close to city centre
Stayed 1 night in Sep 2024

8/10 Good

David, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good for visiting the city center, where many attractions located.
Stayed 3 nights in Oct 2024

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location compared to the other two Mercure hotels is ideal as they are in a local which suffer more frim noisey night life
Stayed 3 nights in Oct 2024

6/10 Okay

Kevin

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property itself was great. Clean, well-positioned and nice facilities. The staff unfortunately, let it down. They were unfriendly, unhelpful and just not what you expect from an established brand like Mercure.
Stayed 2 nights in Oct 2024

8/10 Good

Sangay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our check in was very quick and very nice staff. Nice walkways around the hotel. Overall, a very good experience at this property. We will be checking out later today and looking forward to our next stay at KK Palais for the next 5 nights.
Stayed 1 night in Oct 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Amazingly friendly and helpful staff.
Stayed 4 nights in Oct 2024

10/10 Excellent

Edgar

Stayed 1 night in Oct 2024

8/10 Good

Callum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel, with lots of dining options near by, although tourist places are a bit further afield.
Stayed 4 nights in Sep 2024

10/10 Excellent

Christie Owen

Liked: Cleanliness, staff & service, property conditions & facilities
I love the staff, excellent service in the cafe. The location was fantastic! The only problem was the aurcondition. It was pretty warm for us and we cant control it bec per staff , it is centralized AC. So we end up sleeping with our windows open coz we were toasted.
Stayed 2 nights in Sep 2024

8/10 Good

mary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Excellent staff& convenient but the rooms were extremely small. Property showing signs of age Unique self serve wine & beer situations
Stayed 2 nights in Sep 2024

8/10 Good

Mark, Kingston

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The front desk staff were very friendly and helpful. The hotel is close to everything. The only challenge was the cleaning staff would open the door while knocking, you would not get a chance to respond. The room had no do not disturb sign so we had to request one from front desk.
Stayed 5 nights in Sep 2024

8/10 Good

LUZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were 4 days at this hotel, Excellent service, basic amenities, but overall, we were very satisfied. Breakfast buffet, was pretty good, we liked the option to make our own fresh fruit/ veggies juice.
Stayed 4 nights in Sep 2024

6/10 Okay

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The location was great and the room was nice and spacious. However l, the room had a weird odor and the a/c didn’t seem to work well at all the room got extremely hot at night.
Stayed 3 nights in Aug 2024