2/10 Terrible
Gianni
Travelled with family
24 Jul 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I shall be initiating a credit card Charge Back against Expedia. The pictures they showed on the Expedia website were NOT of any room at the property - I can make pictures available to any party on request. To add salt to the wound, when I questioned this with the owner of the property his answer was, and I quote: "the pictures we show are only 'publicity' pictures - you ordered a room with a twin and a single bed, that's what you are getting! What's the problem?" - he couldn't understand the fact that I could possibly be upset that the room was NOTHING like the quality of the room in the picture in the advert. This was a classic case of 'FALSE ADVERTISING' and my cancer suffering wife was devastated.
This property is effectively a large 3 bedroom apartment in Venice, it was purchased by the current owner who now rents out the rooms like a 'youth hostel'. The rooms are shockingly poorly maintained and the bathroom has not had a penny spent on it since the previous 'old' owner left!!!!
Please do not use this property - it will be the most disgusting and shocking experience - you will carry a feeling of disgust with you for weeks at the thought that you have been conned.
And yes - I am absolutely a disgruntled client - make no bones about it, the experience has left me VERY BITTER that I was conned into making the booking, and that possibly my wife's last International vacation (she has a terminal illness) was not of the quality that she had requested.
Please be warned.
Gianni
Stayed 1 night in Jun 2024