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SureStay Hotel by Best Western North Vancouver Capilano

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Hotel by Best Western North Vancouver Capilano

Lobby
Individually furnished, desk, laptop workspace, iron/ironing board
Lobby
Exterior
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast available
    Breakfast available
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning

Explore the area

Map
1634 Capilano Road, District of North Vancouver, BC, V7P 3B4
  • Park Royal
    15 min walk
  • Capilano Suspension Bridge
    2 min drive
  • Stanley Park
    3 min drive
  • Vancouver, BC (CXH-Vancouver Harbour Seaplane Base)
    17 min drive

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

  • 19 sq m
  • Sleeps 6
  • 3 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 19 sq m
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Individually furnished, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Individually furnished, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

  • 19 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
North Vancouver Hotel
Breakfast included
Parking included
Free WiFi
Air conditioning
4.1 out of 5, Very good, (1158)
The price is €213
for 1 night
includes taxes & fees
5 Dec - 6 Dec
North Vancouver Hotel

About this property

SureStay Hotel by Best Western North Vancouver Capilano

Hotel with free parking, near Stanley Park
This hotel features a restaurant, a seasonal outdoor pool, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and tour/ticket assistance are onsite. Housekeeping is available on request.
SureStay Hotel by Best Western North Vancouver Capilano offers 74 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.
Our customers tell us they can't get enough of the helpful staff at SureStay Hotel by Best Western North Vancouver Capilano. During your stay, you'll be within walking distance of Capilano Suspension Bridge. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include tour or ticket assistance
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Just a 3-minute drive from Stanley Park and a few minutes from The Shipyards
There's a restaurant on site. WiFi is free in public spaces. A seasonal outdoor pool, tour/ticket assistance, and laundry facilities are also featured at SureStay Hotel by Best Western North Vancouver Capilano. Free self parking is available.

Smoking is allowed in designated areas at this District of North Vancouver hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 1:00 PM.
SureStay Hotel by Best Western North Vancouver Capilano has a restaurant on site.

Languages

Arabic, Chinese (Cantonese), English, Farsi, Filipino, Hindi, Vietnamese

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–1:00 PM: CAD 17-35 for adults and CAD 10-20 for children
  • 1 restaurant

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Laundry facilities
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 17 to 35 for adults, and CAD 10 to 20 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open May 21 and close October 01.
  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at SureStay Hotel by Best Western North Vancouver Capilano.

Property is also known as

Best Western Capilano
Best Western Capilano Inn
Best Western Capilano Inn North Vancouver
Best Western Capilano North Vancouver
Capilano Best Western
Capilano Inn
Best Western Capilano Hotel North Vancouver
Best Western Capilano Inn And Suites
Best Western North Vancouver
North Vancouver Best Western
Best Western Capilano Inn District of North Vancouver
Best Western Capilano District of North Vancouver
Surestay By Vancouver Capilano
SureStay Hotel by Best Western North Vancouver Capilano Hotel

SureStay Hotel by Best Western North Vancouver Capilano Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 412 out of 1004 reviews" "
Rating 8 - Good. 365 out of 1004 reviews" "
Rating 6 - Okay. 122 out of 1004 reviews" "
Rating 4 - Poor. 63 out of 1004 reviews" "
Rating 2 - Terrible. 42 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis, St Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed in a large suite with a kitchenette and king sized bed and really enjoyed the size and convenience it offered. We will certainly try to book this unit on our next Vancouver trip.
Stayed 4 nights in Aug 2024

10/10 Excellent

Brian, CALEDONIA

Liked: Cleanliness, staff & service
This place was affordable and clean and had free parking. It’s a short bus ride away from downtown which feels like an express bus because the last stop before Vancouver is at the corner by this hotel and the next stop is past Stanley park. It’s not a luxury hotel and the rooms are a little dated but it was clean and affordable compared to some other options around Vancouver. I would stay here again
Stayed 3 nights in Aug 2024

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Angela

Liked: Staff & service
Stayed 1 night in Aug 2024

6/10 Okay

Theodore, Sparks

Reasonable price
Stayed 1 night in Aug 2024

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older hitel however ir is spotless. Only issue we had was the door keys
Stayed 2 nights in Aug 2024

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Jacek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely recommended. Good location.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the front desk were very polite. I saw the pool as we were walking to our room. If we stayed longer I'm sure we would of used it. We walked into the room and the first thing I noticed was that there was a living room and a bedroom. I saw the area you can use as a kitchen. I think this for me is a unique place with all the amenities around.
Stayed 1 night in Aug 2024

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A simple, clean, quiet stay in Vancouver for a great price with some of the most comfortable beds I’ve slept on in a hotel. The staff were very friendly and helpful. Great location. We would definitely stay here again. (Family of 4 with 10 and 12 y/o)
Stayed 1 night in Aug 2024

2/10 Terrible

Rick

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this room online-checked in - checked out ok-but noticed the hotel had overcharged us by $100 & wouldn’t make it right- terrible experience- never stay here again
Stayed 1 night in Aug 2024

6/10 Okay

Myles

Liked: Staff & service
Modest accommodations with basic amenities.
Stayed 1 night in Aug 2024

8/10 Good

Eudoranj

Travelled with family
Liked: Cleanliness, staff & service, amenities
Ac and toilet were old and a bit loud; otherwise clean and large room
Stayed 2 nights in Aug 2024

4/10 Poor

Sandr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Emma

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed here for one night with my partner and wow. I would expect this quality for $60 a night but gone are the days.. the room smelled so bad from mold, which was evident from the rippled walls/wallpaper from water damage/leaks. We even brought my car air freshener in and attached it to the air conditioner to help with the smell, but that didn’t cut it. The parking fills up and there was almost no parking when we came back in the evening. Rooms are outdated and we even felt inclined to check for bedbugs.. it’s that kind of vibe. For $300 per night I will absolutely not be coming back. I’d rather “splurge” for a higher cost hotel and have a room I actually feel safe in.
Stayed 1 night in Aug 2024

10/10 Excellent

Thuy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful. Thank you
Stayed 1 night in Aug 2024

10/10 Excellent

Oleksii

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Jul 2024

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised.
Not usually a big fan of motels as my overall expectations are lower and usually correct but this time was different. This is a quaint, modern, nicely kept place that was very clean with a pleasant atmosphere. The front staff was courteous and even kept the pool open for us later- being that we got there late when the pool area would normally shut down. Overall a very pleasant experience.
Stayed 1 night in Aug 2024

6/10 Okay

Seul

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Perry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the pool it was a great experience after driving all day
Stayed 1 night in Aug 2024

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Mischaelle

Liked: Cleanliness, staff & service
Location, friendly staff and quiet room #210
Stayed 2 nights in Aug 2024

6/10 Okay

Divyesh

Stayed 1 night in Aug 2024