La Grande Residence Vancouver at The Sutton Place Hotel

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Dates

December 2024

January 2025

Premium bedding, in-room safe, desk, laptop workspace

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Hot tub

Pool

Spa

Housekeeping

Bar

Kitchen

Explore the area

855 Burrard St, Vancouver, BC, V6Z2K7

St. Paul's Hospital
5 min walk
Japa Dog
1 min walk
Burrard Station
6 min walk
Vancouver, BC (CXH-Vancouver Harbour Seaplane Base)
12 min walk

Room options

Two Bedroom Sutton Suite, 1 King, 1 Queen, Sofa Bed

74 sq m
Sleeps 6
1 King Bed and 1 Queen Bed

One Bedroom Premium Suite, 1 King Bed, Sofa Bed

Sleeps 4
1 King Bed and 1 Double Sofa Bed

One Bedroom Sutton Suite, 1 King Bed, Sofa Bed

65 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

One Bedroom Deluxe Suite, 1 King Bed, Sofa Bed

65 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Two Bedroom Deluxe Suite, 1 King Bed, 1 Queen Bed

74 sq m
Sleeps 6
1 King Bed and 1 Queen Bed

Similar properties

Pool

Hot tub

Spa

Pet-friendly

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About this property

Luxury Vancouver hotel in Central Vancouver with 2 restaurants

2 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.

La Grande Residence Vancouver at The Sutton Place Hotel offers 164 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Accommodations at this 4.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This Vancouver hotel provides complimentary wired Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open select days.

La Grande Residence Vancouver at The Sutton Place Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Robson Street. Free WiFi in public areas, 2 restaurants, and a full-service spa are available. This property offers pet-friendly amenities like food and water bowls.

Free WiFi in some public areas
Drinking and dining options include 2 restaurants, a coffee shop, and a bar/lounge
Full breakfast served daily for a fee
Self parking available for a fee
Take a swim in the indoor pool or soak in the spa tub
Indulge with massages at the spa
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, a steam room, and a sauna
Guests have great things to say about the helpful staff and the proximity to shopping
Steps from Robson Street and 13 minutes by foot from Vancouver Waterfront
Pets welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

La Grande Residence Vancouver at The Sutton Place Hotel offers its guests a full-service spa, an indoor pool, and a spa tub. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 800 square feet (74 square meters) and includes conference space. A fitness center, a sauna, and multilingual staff are also featured at the luxury La Grande Residence Vancouver at The Sutton Place Hotel. Parking is available for a fee.

This 4.5-star Vancouver hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Gerald Lounge - This cocktail bar serves light fare only.

Boulevard Kitchen - This fine-dining restaurant specializes in seafood and serves brunch, lunch, and dinner. Happy hour is offered. Open daily.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, German, Hindi, Japanese, Korean, Malay, Romanian, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free wired Internet
Available in some public areas: Free WiFi

Parking and public transport

Secured self parking on site (CAD 55 per night; includes in/out privileges)
Electric car charging station on site
Wheelchair-accessible parking available

Food and drink

Full breakfast available for a fee daily 6:30 AM–10:30 AM: CAD 15-38 per person
2 restaurants and 1 coffee shop/cafe
1 bar

Restaurants on site

Gerald Lounge
Boulevard Kitchen

Things to do

Fitness centre
Full-service spa
Indoor pool
Sauna
A hot tub
Steam room

Family friendly

Free cots/infant beds
Indoor pool
In-room childcare (surcharge)
Kitchen
Laundry facilities
Microwave
Fridge
Separate dining area
Separate living room
Snack bar/deli
Soundproofed rooms

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Front-desk safe
Gift shop/newsstand
Newspapers in reception
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

24-hour business centre
Conference space (800 square feet)
A meeting room

Outdoors

Pool sunloungers

Spa

Massages
Sauna
Spa open selected days
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Valet for wheelchair-equipped vehicle
Well-lit path to entrance
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Free cots/infant beds
Hypo-allergenic bedding
Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

42-inch flat-screen TV
TV channels
Films for purchase
Premium channels

Food and drink

Coffee/tea maker
Cookware/dishes/utensils
Dining room
Dishwasher
Kitchen
Microwave
Fridge
Stovetop

Connecting rooms available
Desk
Desk chair
Free newspapers
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone
Recycling
Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Minimum check-in age: 19

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets: CAD 40 per accommodation, per stay (maximum CAD 175 per stay)
Maximum 2 (weight limit: 50 lbs per pet)
Food and water bowls are available
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately CAD 15 to 38 per person
Covered self parking fee: CAD 55 per night (in/out privileges)
Pet fee: CAD 40 per accommodation, per stay (maximum CAD 175 per stay)
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Front desk staff will greet guests on arrival.

We should mention

Pool access available from 7:00 AM to 10:00 PM.
Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grande Residence Sutton Place

Grande Residence Sutton Place Hotel

Grande Vancouver At The Sutton

Grande Residence Vancouver Sutton Place Hotel

Sutton Place Grande Residence Vancouver

Sutton Place Residence

Sutton Place Residence Vancouver

La Grande Residence Vancouver at The Sutton Place Hotel Hotel

La Grande Residence Vancouver at The Sutton Place Hotel Reviews

8.8

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

6/10 Okay

Verified traveller

Travelled with family

23 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

At check in 2 oversights . First, the keys were not correctly programmed so they all failed. Second, I find it’s nice to confirm the rate I’ll be paying. This was missed on both occasions I’ve checked in, tonight and on September 16. By the way, both times I’ve checked in, the fellows who welcome you upon arrival were very friendly & helpful.(Alex this evening and Stuart earlier this week) . Well done and many thanks. Also, There was an attempt to sell me an upgraded room however other than there increased cost & higher floor, the check in fellow did not state the benefits of upgrading to the room.

Stayed 1 night in Sep 2024

2/10 Terrible

Cody

Travelled with family, Travelled with family and small children

20 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Mice crawling all over us in the night and we took videos of it. Sick to the stomach with dissatisfaction. The videos will be posted on Facebook if I do not receive a apology with some sort of credit. TERRIBLE! How can someone sleep when they have mice crawling on them.

Stayed 1 night in Sep 2024

10/10 Excellent

Mara

19 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

8/10 Good

Susan

9 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Suzanne

Travelled with group

8 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

8/10 Good

Donald

Travelled with group

4 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Vancouver has a high homeless and and drug problem and this area of town is no exception

Stayed 2 nights in Sep 2024

6/10 Okay

Ryker

Travelled with family and small children

4 Sept 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Parking was easy and included in the stay. I wasn’t particularly impressed with the condition of the room. We stayed in a two bedroom suite and it was quite dated, lots of minor damage. Fans were dirty and the fridge was dirty. I don’t think it was worth the premium price.

Stayed 1 night in Aug 2024

6/10 Okay

Madelene

Travelled with family, Travelled with group

4 Sept 2024

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness

This hotel is in a great location. That said, it is confusing to get to the front of hotel if you're driving. The doormen were so helpful and friendly! The room itself was not clean, including the dishes, which is surprising for the price. Overall safe, quiet, friendly, comfortable beds and easy to get to our concert!

Stayed 1 night in Aug 2024

10/10 Excellent

Gale

Travelled with family

3 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Aug 2024

6/10 Okay

Vikas

Travelled with family

2 Sept 2024

Liked: Staff & service, room comfort

Not value for money

Check In Arrived at 10 NOT expecting to be given a room as we knew that the check in time was 4pm. The reception staff were very hopeful that the room would be ready quickly and we would be phoned when it was. They said our room had been prioritised. So we went off for a walk. 1230 pm- no phone, no room. Room finally given at 330. Bags of rubbish were sitting in front of the room in the corridor! Considering that checkout was 12 noon, it is taking the room service an incredibly long time to do up the room. Room Very spacious but very dated. Wall paper peeling off in some areas. Cleanliness was average. Beds comfortable. Location Absolutely fantastic. Heart of downtown- next to Robson street. Summary Great potential. Let down by the housekeeping and the dated decor. Not value for money (I paid nearly £450 per night)!

Stayed 2 nights in Aug 2024

10/10 Excellent

Linda

30 Aug 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Tia

Travelled with family

29 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The door man and the concierge really make this place. The rooms are perfect and the beds are super dreamy.

Stayed 1 night in Aug 2024

10/10 Excellent

Christopher

Travelled with family

25 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a nice hotel. We are a family of 5 and stayed in a 2 bedroom suite. There are plenty of places to eat around including an onsite restaurant serving very nice food. There is also a very nice supermarket next door that sells most things if you need them. Great facilities and staff were really friendly and helpful. The only downside is the pool area is a little dated and could do with a facelift but it’s by no means something that should stop you staying here.

Stayed 1 night in Aug 2024

10/10 Excellent

Kathryn, San Diego

Travelled with family and small children

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property. No breakfast. Housekeeping must dust better. Comfortable beds. Nice kitchen and well supplied. Is a stop for Hop On Hop Off bus which is great. Concierge and Reception staff were excellent.

Stayed 2 nights in Aug 2024

10/10 Excellent

Agnes

19 Aug 2024

Stayed 5 nights in Aug 2024

8/10 Good

Bryn

15 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The first class service you expect from this hotel

The furniture in the suite was dated and not very comfortable. The bed was comfortable and housekeeping was excellent.

Stayed 8 nights in Aug 2024

4/10 Poor

Hanna

15 Aug 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Eric

12 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

8/10 Good

Brooklyn

Travelled with group

11 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Rooms were solid. A little dated but they were clean and functional and a great price.

Stayed 3 nights in Aug 2024

10/10 Excellent

Yoonhee

10 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2024

8/10 Good

Tara

Travelled with family, Travelled with family and small children

9 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was clean and comfortable. We liked having a full kitchen with the kids. Close to shopping and grocery store and walking distance to the ocean.

Stayed 2 nights in Aug 2024

10/10 Excellent

Jennie

Travelled with family

9 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Prime location in the heart of Downtown Vancouver. Stayed in the suites. Very spacious and comfortable to fit our family of 6. Amenities available. Convenient and easy.

Stayed 3 nights in Jul 2024