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Upper Ross Hotel

2.5 star property

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December 2024
January 2025

Photo gallery for Upper Ross Hotel

Courtyard
Economy Double - Shared Facilities
Front of property
Billiards
Sports bar

Reviews

5.6 out of 10

Popular amenities

  • Bar
  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

Map
1209 Riverway Drive, Rasmussen, QLD, 4185
  • Townsville Barra Fishing & Cable Ski Park
    16 min walk
  • Riverway Lagoon
    5 min drive
  • Willows Shopping Centre
    6 min drive
  • Townsville, QLD (TSV)
    23 min drive

Room options

View all photos for Economy Double - Shared Facilities

Economy Double - Shared Facilities

Economy Double - Shared Facilities

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Madison Plaza Townsville

Free WiFi
Air conditioning
Laundry
Extra beds/cots
3.6 out of 5, Good, (1008)
The price is €63
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Madison Plaza Townsville

About this property

Upper Ross Hotel

Riverfront Townsville hotel in Rasmussen with free parking
A restaurant, a bar/lounge, and laundry facilities are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Bathrooms are shared and weekly housekeeping is available.
Upper Ross Hotel offers 11 accommodations with air conditioning. Refrigerators and coffee/tea makers are provided. Guests have access to shared bathrooms. Bathrooms include showers. Housekeeping is provided weekly.
During your stay at Upper Ross Hotel, you'll be within walking distance of Townsville Barra Fishing & Cable Ski Park. Free WiFi in public areas, free self parking, and a restaurant are available.
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy a bite to eat at Upper Ross Bistro, a bistro that serves local cuisine
  • Amenities include laundry facilities
  • Just a 2-minute drive from Townsville Barra Fishing & Cable Ski Park and 5 minutes from Riverway Lagoon
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Free self parking is available.

This Townsville hotel is smoke free.

Upper Ross Bistro - This bistro specializes in local cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 1 restaurant
  • 1 bar

Restaurants on site

  • Upper Ross Bistro

Things to do

  • Billiards/pool table

Guest services

  • Housekeeping (weekly)
  • Laundry facilities

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Shared bathroom
  • Shower
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Fridge

More

  • Desk

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Host will greet you

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Children 18 years old and younger aren't allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Upper Ross Hotel Rasmussen
Upper Ross Hotel
Upper Ross Rasmussen
Upper Ross
Upper Ross Hotel Hotel
Upper Ross Hotel Rasmussen
Upper Ross Hotel Hotel Rasmussen

Upper Ross Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 4 out of 31 reviews" "
Rating 8 - Good. 8 out of 31 reviews" "
Rating 6 - Okay. 5 out of 31 reviews" "
Rating 4 - Poor. 4 out of 31 reviews" "
Rating 2 - Terrible. 10 out of 31 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ben

Stayed 1 night in Jun 2024

2/10 Terrible

Trent

Disliked: Amenities
Keys stuck in doors
Stayed 1 night in May 2024

4/10 Poor

Jay

Disliked: Staff & service
Stayed 3 nights in Mar 2024

8/10 Good

Kelvin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy
Stayed 1 night in Mar 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Hayden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were good and very helpful and room was modern and clean.
Stayed 3 nights in Jan 2024

8/10 Good

Daryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very nice, modern and well equipped. The location of the property however was not in a very nice area of Townsville.
Stayed 1 night in Oct 2023

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
The Manager looked after us very well. Thank you for ensuring a comfortable stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Alberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like a home away from home I enjoyed it. The accommodation was comfortable. I would have liked single beds.
Stayed 6 nights in Aug 2023

2/10 Terrible

Jesse

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed before. Booked the room got turned away this time for being local. In a town ravaged by drugs FROM OUTSUDE OF TOWN, you dont look after your. Kindly, shut down.
Stayed 1 night in May 2023

6/10 Okay

BETTY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean but for old people it having to walk to toilet and to fill the jug had to go bathroom Had GREAT Meals and nice staff
Stayed 1 night in Jan 2023

2/10 Terrible

Warren

Stayed 9 nights in Jul 2022

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great place to stay close to public transport minutes away from shops
Stayed 3 nights in Jul 2022

2/10 Terrible

Antonia

Stayed 1 night in Mar 2022

4/10 Poor

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities
One of the reasons that I choose this hotel was for the continental breakfast, but they gave me nothing. Also, the kettle was dirty with mould, so I couldn’t even drink a coffee.
Stayed 2 nights in Jul 2019

8/10 Good

Geoff, Narangba

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
When we got there the staff didn't know anything about it being booked through Wotif. We only stayed one night instead of 2 because the job was finished early, We paid for the one night but had to pay 100 dollars deposit for the key and they said it would be back in our account in 4 days. Its now been seven days and nothing. To top it of Wotif billed out account for 2 days after we got back so basically we have been ripped of. Will deal direct from now with Motels
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Damian, Brisbane

Liked: Room comfort
Nice cheap hotel but the security bond is a pain
Was handy to the Cowboys Stadium and booking in at the gaming room wasn't too inconvenient. Biggest issue was wanting the $100 security deposit in cash and not being able to get it back until 10am when the hotel opened. Not one for the early starter or the card user. Communal Bathroom was as expected for a Hotel.
Stayed 1 night in Aug 2018

8/10 Good

EVELYN

Liked: Cleanliness, property conditions & facilities, room comfort
Cheap accomodation
The motel was closeby wheremy friends partyis being held.
Stayed 1 night in Nov 2017

2/10 Terrible

Tiny, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor. $100 deposit for the key (cash or charged to your credit card, supposedly refunded on checkout). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees. Flood light right outside window. No water in the room, had to fill jug from a communal shower. Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here. Getting the key deposit tirned out to be just the saga that was accepted. You either need to stay until 10am to check out and get it done then. If you have to leave b4 10 you're at their mercy as to when/if they process the refund. I had to call and prompt them only to be told it will take 5-7 days gor me to see the money. Expedia should not be supporting this hotel. Bad practices are being imposed on Expedia customers.
Stayed 1 night in Jun 2017

2/10 Terrible

Tiny, Aus

Disliked: Staff & service, property conditions & facilities, room comfort
It's all about them Jack.
I've never stayed at a hotel with such poor customer service.. $100 deposit for the key (cash or charged to your credit card. Actually deducted from your card.). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees. Flood light right outside window. No water in the room, had to fill jug from shower. I'm not sure there were pillows in the cases, just seme-thick pillow cases I think. Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here. Getting the key refund is something of a problem. You can't checkont until staff arrive at 10am but if you leave earlier they eventually pay you back. I had to phone up and regardless it'll take 5-7 days to see the money again. This hotel should not be on Expedia its a bad advert all round for the hospitality industry.
Stayed 1 night in Jul 2017

4/10 Poor

Steve , w

Disliked: Cleanliness, property conditions & facilities, room comfort
Shared bathroom and expensive
The room was average, no ensuite, expensive , they call it a motel but I'd describe it as a backpackers, had to leave a $100 key deposit and they had a computer problem and held the deposit as they didn't think I'd paid. I had to return 3 days later to collect the deposit once they'd sorted themselves out. I arrived it still took almost 30min to get the deposit back as nobody knew what was going on. Very poor experience.
Stayed 1 night in Jun 2017

2/10 Terrible

J, Cairns

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Not what is stated on your site, you stated that breakfast is included and it didn't. Not happy about the fact that we had to go elsewhere to get breakfast when it said breakfast was included and that was the only reason we booked this place. Not happy to recommend this place to anyone. Not happy with the room either, was uncomfortable and only had a double bed not even a queen bed and was for 2 ppl? Will not be staying here again and I suggest you take it off your site