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Keio Plaza Hotel Tokyo

4.5 star property
VIP Access

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Photo gallery for Keio Plaza Hotel Tokyo

Exterior
40-inch flat-screen TV with satellite channels, TV, DVD player
View from room
Delicatessen
10 restaurants, breakfast, lunch, dinner served; Fusion cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Housekeeping

Explore the area

Map
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to, 160-8330
  • Tokyo Metropolitan Government Building
    ‪4 min walk‬
  • Shinjuku Sumitomo Building
    ‪6 min walk‬
  • Shinjuku Gyoen National Garden
    ‪2 min drive‬
  • Tokyo (HND-Haneda)
    ‪38 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Plaza Superior South Wing Twin, Non Smoking, 20F above

1 bedroom, down duvets, in-room safe, individually decorated

Plaza Superior South Wing Twin, Non Smoking, 20F above

  • City view
  • 30 sq m
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Superior Twin Room, Non Smoking

1 bedroom, down duvets, in-room safe, individually decorated

Superior Twin Room, Non Smoking

  • City view
  • 34 sq m
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Deluxe Select Twin Connecting Room, Non Smoking

Deluxe Select Twin Connecting Room, Non Smoking

Deluxe Select Twin Connecting Room, Non Smoking

  • City view
  • 71 sq m
  • Sleeps 8
  • 4 Large Twin Beds

View all photos for Deluxe Select Twin, Non Smoking

Deluxe Select Twin, Non Smoking

Deluxe Select Twin, Non Smoking

  • City view
  • 35.5 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Standard Twin, Non Smoking

1 bedroom, down duvets, in-room safe, individually decorated

Standard Twin, Non Smoking

  • City view
  • 24 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

1 bedroom, down duvets, in-room safe, individually decorated

Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

  • City view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, Non Smoking

1 bedroom, down duvets, in-room safe, individually decorated

Standard Double Room, Non Smoking

  • City view
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Luxury Deluxe Twin, Non Smoking (Universal Design)

1 bedroom, down duvets, in-room safe, individually decorated

Luxury Deluxe Twin, Non Smoking (Universal Design)

  • City view
  • 47 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Twin, Non Smoking (Universal Design)

1 bedroom, down duvets, in-room safe, individually decorated

Deluxe Twin, Non Smoking (Universal Design)

  • City view
  • 36 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Junior Suite Twin, Non Smoking (Universal Design)

1 bedroom, down duvets, in-room safe, individually decorated

Junior Suite Twin, Non Smoking (Universal Design)

  • City view
  • 67 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Plaza Superior South Wing King, Non Smoking

Plaza Superior South Wing King, Non Smoking

Plaza Superior South Wing King, Non Smoking

  • City view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Pure Wellness Room - Twin Room - Non Smoking

1 bedroom, down duvets, in-room safe, individually decorated

Pure Wellness Room - Twin Room - Non Smoking

  • City view
  • 35 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Plaza Deluxe Twin Room, Non Smoking (Main Tower)

1 bedroom, down duvets, in-room safe, individually decorated

Plaza Deluxe Twin Room, Non Smoking (Main Tower)

  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Standard Plus Double, Non Smoking

1 bedroom, down duvets, in-room safe, individually decorated

Standard Plus Double, Non Smoking

  • City view
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

1 bedroom, down duvets, in-room safe, individually decorated

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

1 bedroom, down duvets, in-room safe, individually decorated

Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Plaza Luxe Double, Non Smoking

1 bedroom, down duvets, in-room safe, individually decorated

Plaza Luxe Double, Non Smoking

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

1 bedroom, down duvets, in-room safe, individually decorated

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

  • City view
  • 71 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Plus Twin, Non Smoking

1 bedroom, down duvets, in-room safe, individually decorated

Superior Plus Twin, Non Smoking

  • City view
  • 34 sq m
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Plaza Deluxe South Wing Triple, Non Smoking, 20F above

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

  • City view
  • 41 sq m
  • Sleeps 8
  • 3 Large Twin Beds

View all photos for Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

1 bedroom, down duvets, in-room safe, individually decorated

Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

  • City view
  • 71 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Plus Twin, Non Smoking

1 bedroom, down duvets, in-room safe, individually decorated

Deluxe Plus Twin, Non Smoking

  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Plus Double, Non Smoking

1 bedroom, down duvets, in-room safe, individually decorated

Deluxe Plus Double, Non Smoking

  • City view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Plaza Superior South Wing Twin, Non Smoking

1 bedroom, down duvets, in-room safe, individually decorated

Plaza Superior South Wing Twin, Non Smoking

  • City view
  • 30 sq m
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Plus Twin Room (Triple)

1 bedroom, down duvets, in-room safe, individually decorated

Deluxe Plus Twin Room (Triple)

  • City view
  • 35.5 sq m
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Plaza Luxe King, Non Smoking

Plaza Luxe King, Non Smoking

Plaza Luxe King, Non Smoking

  • City view
  • 40.1 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Plus - Twin Room

Room amenity

Standard Plus - Twin Room

  • City view
  • 23.5 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Luxury Family Room, Non-Smoking

Luxury Family Room, Non-Smoking

Luxury Family Room, Non-Smoking

  • City view
  • 46.3 sq m
  • Sleeps 9
  • 5 Large Twin Beds

View all photos for Plaza Deluxe South Wing Twin (Non-Smoking)

1 bedroom, down duvets, in-room safe, individually decorated

Plaza Deluxe South Wing Twin (Non-Smoking)

  • City view
  • 40.1 sq m
  • Sleeps 6
  • 2 Large Twin Beds

View all photos for Plaza Deluxe South King (Non-Smoking)

1 bedroom, down duvets, in-room safe, individually decorated

Plaza Deluxe South King (Non-Smoking)

  • City view
  • 40.1 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Plaza Superior South Wing Double, Non Smoking

1 bedroom, down duvets, in-room safe, individually decorated

Plaza Superior South Wing Double, Non Smoking

  • City view
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

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About this property

Keio Plaza Hotel Tokyo

Luxury hotel with 10 restaurants and bars
Along with 10 restaurants, this hotel has 5 bars/lounges and a fitness center. Free WiFi in public areas and a free theme park shuttle are also provided. Additionally, 3 coffee shops/cafes, self parking, and a meeting room are onsite. Private bathrooms are not ensuite.
Keio Plaza Hotel Tokyo offers 1453 accommodations with DVD players and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 40-inch flat-screen televisions come with satellite channels. Rooms have detached private bathrooms. Bathrooms include separate bathtubs and showers, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of Keio Plaza Hotel Tokyo's great location. During your stay, you're just a quick walk from Tokyo Metropolitan Government Building. Free WiFi in public areas, a free theme park shuttle, and 10 restaurants are available.
  • Free WiFi
  • Enjoy Fusion cuisine at スーパーブッフェ　グラスコート, one of the property's 10 restaurants and 5 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Guests really like the accommodations for the cleanliness and spaciousness
  • Steps from Shinjuku Mitsui Building and 3 minutes by foot from Pentax Square
  • Free theme park shuttle service
There are 10 restaurants and 3 coffee shops/cafes, as well as a grocery/convenience store. You can unwind with a drink at one of the 5 bars/lounges. A meeting room and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. A fitness center, a vending machine, and multilingual staff are also featured at the luxury Keio Plaza Hotel Tokyo. An airport shuttle at scheduled times is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Keio Plaza Hotel Tokyo was completed in March 2020.

Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.
スーパーブッフェ　グラスコート - This buffet restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner.
オールデイダイニング樹林 - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Reservations are required. Open select days.
鉄板焼　やまなみ - This fine-dining restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
和食　かがり - This restaurant specializes in Japanese cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
寿司　久兵衛 - This sushi bar specializes in sushi and serves lunch and dinner. Open daily.
Late night fare is available from room service (during limited hours).

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 6:00 AM to 5:30 PM at scheduled times
  • Free theme park shuttle
  • Parking on site (JPY 1,000 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 4,500 for adults and JPY 3,500 for children
  • 10 restaurants
  • 3 coffee shops/cafes
  • 5 bars/lounges

Restaurants on site

  • オールデイダイニング樹林
  • スーパーブッフェ　グラスコート
  • 和食　かがり
  • 寿司　久兵衛
  • 鉄板焼　やまなみ

Things to do

  • Art gallery
  • Bicycle storage
  • Designer stores
  • Gym
  • Shopping

Family friendly

  • Baby toys
  • DVD player
  • Free theme park shuttle
  • Grocery/convenience store
  • Highchair
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift (104 centimetre wide door)
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels
  • DVD player

Food and drink

  • Free bottled water
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Meals are not included in the room rate for children ages 5 years and younger who are included in the reservation.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for JPY 25000.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 4500 for adults and JPY 3500 for children
  • Airport shuttle fee: JPY 1250 per person (one-way)
  • Airport shuttle fee per child: JPY 630 (one-way), (from 1 to 12 years old)
  • Self parking fee: JPY 1000 per night (in/out privileges)
  • Rollaway bed fee: JPY 25000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child 5 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Keio
Keio Hotel
Keio Hotel Tokyo Plaza
Keio Plaza Tokyo
Keio Tokyo Plaza
Keio Plaza Hotel Tokyo Shinjuku
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo
Keio Plaza Hotel
Keio Plaza
Keio Plaza Hotel Tokyo Hotel
Keio Plaza Hotel Tokyo Tokyo
Keio Plaza Hotel Tokyo Hotel Tokyo

Keio Plaza Hotel Tokyo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1434 out of 2182 reviews
Rating 8 - Good. 503 out of 2182 reviews
Rating 6 - Okay. 139 out of 2182 reviews
Rating 4 - Poor. 66 out of 2182 reviews
Rating 2 - Terrible. 40 out of 2182 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eng Kiat William, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the hotel we always stayed at whenever we visited Tokyo. We would book the Premier Grand room types which include access to their Premier Lounge on the 45th floor. Breakfast is incuded and we have a choice of three dining venues. We enjoyed the afternoon tea and hors d'oeuvre in the lounge. Walking distance to many dining and shopping options in busy Shinjuku!
Stayed 3 nights in Dec 2024

10/10 Excellent

Takamasa

Stayed 7 nights in Dec 2024

10/10 Excellent

Evan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ashley

Stayed 3 nights in Dec 2024

8/10 Good

Ka Yan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keio plaza was a great hotel to stay at. Conveniently located, full services offered including bell captain, storage of luggages, delivery services and a coincerage that was super helpful to help book doctors clinic and arrangements to hospital during an emergency my son had during our stay.. They also have free shuttle bus to Disneyland with advanced booking. The only downside was laundromat was always full with long line up early morning and early evening,.drying capabilities also not great and require additional hour to dry. Need more machines and maybe an additional few for drying only. Breakfast was average, has some varieties but same everyday. Will skip next time. Overall, happy with the hotel and will come back again.
Stayed 7 nights in Dec 2024

8/10 Good

Ashish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 5 nights in Dec 2024

10/10 Excellent

Man chi

Stayed 1 night in Dec 2024

10/10 Excellent

Vishal, Concord

Stayed 4 nights in Dec 2024

10/10 Excellent

Non

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like : safe & comfort Dislike : room is not soundproof
Stayed 7 nights in Dec 2024

10/10 Excellent

Oraphin

Stayed 4 nights in Dec 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location in a very large hotel with exce
Location cannot be beat. Step out of the back entrance of the hotel walk up the tree line Street look to your right and there are a gazillion stores restaurants keep walking straight and you will reach the station entrance and another large department store. Go downstairs from the station more shops. The room itself is small but it does have two chairs. There’s a refrigerator kettle and plenty toiletries. A Safe , and good towels and linens. Beds were a little on the hard side, but then we have found that all over Japan. There is some storage space not much but more than some other places we have been to. This is a huge hotel with a giant lobby, but the service is quite amazing and they are extremely efficient. You can book a bus here to either airport , and your luggage can go onto the bus as well. As mentioned before, look out your window in the evening and you can see a light show projected onto another building. The station is about 3-4 minute walk fairly complicated to use but ask anyone in the station and they are so willing to help you. Once you’ve done the train once or twice you will get the hang of it , and you’ll be on your way. Download your suica card before you go
Stayed 4 nights in Dec 2024

10/10 Excellent

Deanna Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2024

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are polite and helpful. Japanese hospitality is one of the best in the world. Love the convenience to shopping areas and train stations.
Stayed 2 nights in Dec 2024

10/10 Excellent

Fangqiu, Newmarket

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, good breakfast, bathroom is a little bit small. The tub and shower is out of date. No coffee machine.
Stayed 3 nights in Dec 2024

10/10 Excellent

Eng Kiat William, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our fifth visit to Keio Plaza Tokyo, where we always book the Grand Premier Room to enjoy access to the Premier Lounge. The lounge staff consistently make us feel welcome, adding a warm touch to our stays in Japan. The hotel’s location is perfect—within walking distance of everything Shinjuku has to offer, yet tucked away from the hustle and bustle. We look forward to our next stay at Keio Plaza Tokyo!
Stayed 9 nights in Dec 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful when we sent our baggage to the wrong location. It is a perfect location and the breakfast buffet selection was great. The limousine bus that picks up and drops off right in front of the hotel was so convenient.
Stayed 3 nights in Dec 2024

10/10 Excellent

Shelley, Any city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great location, top-notch service. Breakfast buffet is the best!
Stayed 4 nights in Dec 2024

10/10 Excellent

Tommy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Bradley, Rowville

Liked: Cleanliness, staff & service, property conditions & facilities
Our tours were in the same location. The one breakfirst was all cold and we were there at 7:45
Stayed 3 nights in Dec 2024

10/10 Excellent

Irit

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jeremy

Stayed 4 nights in Dec 2024

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of Shinjuku
A beautiful hotel located in the heart of the Shinjuku area, surrounded by lots of shops, restaurants and easy access to the train station. Room rate and food/drink were quite expensive.
Stayed 1 night in Dec 2024

10/10 Excellent

Koichiro, New York

Stayed 1 night in Dec 2024

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had good amenities including a coin operated laundromat and was in a central location. We booked a foot massage at the spa and it was amazing!
Stayed 5 nights in Dec 2024