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Excelsior Palace Hotel

4.0 star property

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Photo gallery for Excelsior Palace Hotel

Bar (on property)
Exterior
Interior
Property grounds
2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Bar
  • Parking available
  • Pet-friendly
  • Pool
  • Room service

Explore the area

Map
Via Toselli 8, Taormina, ME, 98039
  • Corso Umberto
    ‪1 min walk‬
  • Palazzo dei Duchi di Santo Stefano
    ‪1 min walk‬
  • Porta di Catania
    ‪2 min walk‬
  • Taormina (TFC)
    ‪6 min walk‬

Room options

View all photos for Single Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

Single Room

  • 13 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Sea View (Elegance)

Double Room, Sea View (Elegance)

Double Room, Sea View (Elegance)

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room

Egyptian cotton sheets, premium bedding, down duvets, minibar

Double or Twin Room

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About this property

Excelsior Palace Hotel

Family-friendly Taormina hotel in Taormina City Centre with 2 restaurants
This smoke-free hotel features 2 restaurants, an outdoor pool, and a bar/lounge. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a poolside bar, 2 coffee shops/cafes, and a snack bar/deli are onsite.
Excelsior Palace Hotel offers 79 air-conditioned accommodations with minibars and safes. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. LED televisions come with satellite channels. Bathrooms include bathtubs or showers, designer toiletries, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Excelsior Palace Hotel. During your stay, you're just a quick walk from Corso Umberto. Features include free WiFi in public areas and a free manager's reception, plus 2 restaurants. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy international cuisine while dining at Excelsior Restaurant
  • Continental breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Steps from Palazzo dei Duchi di Santo Stefano and Porta di Catania
  • Airport, train station pick-up, and beach shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There are 2 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Business amenities include a 24-hour business center, a meeting room, and limo/town car service. Event space at this hotel measures 151 square feet (14 square meters) and includes a conference center. An outdoor pool, a rooftop terrace, and multilingual staff are also featured at the family-friendly Excelsior Palace Hotel. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Taormina hotel is smoke free.

The hotel hosts a free manager's reception daily.
Excelsior Restaurant - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Panoramic Restaurant - This poolside restaurant specializes in local cuisine and serves brunch, lunch, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Uncovered valet parking on site (EUR 15 per day)
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Train station pick-up shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Limo/town car service
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 19 per person
  • 2 restaurants and 2 coffee shops
  • 1 poolside bar and 1 bar
  • Free daily reception
  • Room service available

Restaurants on site

  • Excelsior Restaurant
  • Panoramic Restaurant

Things to do

  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (151 square feet of space)
  • A meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Premium bedding

Bathroom

  • Bath or shower
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • LED TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Weight limit: 22 lbs per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: EUR 150
  • New Year's Eve (31 December) Gala Dinner per child: EUR 150 (up to 18 years old)
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 10 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 19 per person
  • Airport shuttle fee: EUR 140 per vehicle (one-way, maximum occupancy 3)
  • Uncovered valet parking fee: EUR 15 per day
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Excelsior Palace Hotel offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior Palace Hotel
Excelsior Palace Hotel Taormina
Excelsior Palace Taormina
Hotel Excelsior Palace
Excelsior Palace
Excelsior Palace Hotel Taormina, Sicily
Excelsior Palace Hotel Hotel
Excelsior Palace Hotel Taormina
Excelsior Palace Hotel Hotel Taormina

Excelsior Palace Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 155 out of 291 reviews
Rating 8 - Good. 87 out of 291 reviews
Rating 6 - Okay. 33 out of 291 reviews
Rating 4 - Poor. 15 out of 291 reviews
Rating 2 - Terrible. 1 out of 291 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

PS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

8/10 Good

George

Property is tired and worn people and services are fine
Stayed 3 nights in Nov 2024

8/10 Good

Carmen

Stayed 3 nights in Oct 2024

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every day was perfect
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good vibes, great pool
The pool and grounds are gorgeous. Nice staff. Patio with insane view of Etna. Right at the end of the Corso Umberto, so you are really close to all the restaurants and shops, but it’s quieter at this hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Rossi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location
Stayed 1 night in Sep 2024

10/10 Excellent

svetlana

Travelled with family
Liked: Cleanliness, staff & service, amenities
We stayed 6 nights in August . It is a very elegant historical building and the proximity to the city center is great . The breakfast was delicious , and the staff are so accommodating . The pool area is gorgeous overlooking Mt Etna The hotel location is the best
Stayed 6 nights in Aug 2024

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The pool is great for when midday is too hot to explore the city. Dining, pool, and housekeeping staff are kind, though front desk/receptionist not so much. There was a wedding reception one of the nights during our stay and since our room was just above the banquet hall, it was a bit noisy. The tub/shower configuration isn't ideal and leads to very wet floors but is manageable. Overall we had a pleasant stay.
Stayed 3 nights in Aug 2024

10/10 Excellent

Gail

Liked: Cleanliness
Stayed 2 nights in Sep 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms, great breakfast, views of Etna. Customer service inconsistent.
Stayed 2 nights in Sep 2024

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but property needs some renovations in the rooms, (for a more comfortable stay.
Stayed 4 nights in Aug 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!!!
Stayed 7 nights in Aug 2024

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our tenth visit to this lovely hotel. We love it here and the rooms are lovely and comfortable and the staff are delightful. Nothing is too muich trouble. The pool is fantastic We will be back! :-)
Stayed 7 nights in Aug 2024

10/10 Excellent

Karen

Stayed 3 nights in Jul 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love coming back to this hotel every time we come to Sicily. The service is outstanding, the rooms excellent, the poo amazing. All the staff are also wonderful to me and my children. Looking forward to next years trip already
Stayed 3 nights in Jul 2024

6/10 Okay

Carla

Travelled with partner
Liked: Staff & service
The property is tired however the location is excellent. We dined at the hotel and the service and food was excellent. Our waiter Ivan was professional and attentive and certainly made our dining experience memorable.
Stayed 4 nights in Jun 2024

8/10 Good

sharona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gorgeous property with spectacular views and a beautifil pool area
Stayed 2 nights in Jun 2024

8/10 Good

Beverlie

Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2024

10/10 Excellent

anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a nice older style feel to it and a fabulous swimming pool amenity on a private headland offering brilliant views of the coast and Etna
Stayed 2 nights in Jun 2024

10/10 Excellent

Kenneth

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room. The hotel has a lot of charm and we had a great view of Mount Etna.
Stayed 1 night in Mar 2024

10/10 Excellent

Ellis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A grand hotel in a great location. Interior slightly sparse and dated but clean and mostly functional. Only meaningful complaint is WiFi in the rooms is non-existant - works fine in the lobby, but not at all in the room. Very inconvenient. Breakfast buffet is excellent. The lower gardens are beautiful, well-maintained, have spectacular views and relaxing - absolutely do not miss them!
Stayed 2 nights in Apr 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with old world charm… A perfect setting for a beautiful place!
Stayed 2 nights in May 2024

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, clean and well appointed room and great service, breakfast is very good and the hotel feels safe and classy. Great pool. Superb location. Overall excellent.
Stayed 4 nights in Mar 2024