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Crowne Plaza Suzhou, an IHG Hotel

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Crowne Plaza Suzhou, an IHG Hotel

Exterior
Point of interest
Minibar, in-room safe, desk, soundproofing
Fitness facility
Minibar, in-room safe, desk, soundproofing

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Housekeeping
  • Air conditioning
  • Breakfast available

Explore the area

Map
168 Xinggang Street, Suzhou, Jiangsu, 215021
  • Jinji Lake
    1 min walk
  • Suzhou Center
    6 min walk
  • Gate to the East
    9 min walk
  • Wuxi (WUX-Shuofang)
    47 min drive

Room options

View all photos for Premium Room, 2 Double Beds, Club lounge access (High Floor)

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Double Beds, Club lounge access (High Floor)

  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds (Jinji Lake View)

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Double Beds (Jinji Lake View)

  • 42 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Club lounge access (High Floor)

Premium Room, 1 King Bed, Club lounge access (High Floor)

Premium Room, 1 King Bed, Club lounge access (High Floor)

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Jinji Lake View)

View from room

Premium Room, 1 King Bed (Jinji Lake View)

  • 42 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club lounge access (Explorer)

Suite, 1 King Bed, Club lounge access (Explorer)

Suite, 1 King Bed, Club lounge access (Explorer)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club lounge access (Navigator, High Floor)

Suite, 1 King Bed, Club lounge access (Navigator, High Floor)

Suite, 1 King Bed, Club lounge access (Navigator, High Floor)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Lake View

Minibar, in-room safe, desk, soundproofing

Premium Room, 2 Double Beds, Lake View

  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Club lounge access (Captain, Lake)

Suite, 1 King Bed, Club lounge access (Captain, Lake)

Suite, 1 King Bed, Club lounge access (Captain, Lake)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Lake View

View from room

Premium Room, 1 King Bed, Lake View

  • Lake view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Club lounge access (High Floor)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Lake View

View from room

Premium Room, 1 King Bed, Accessible, Lake View

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club lounge access (Pilot, High Floor)

Suite, 1 King Bed, Club lounge access (Pilot, High Floor)

Suite, 1 King Bed, Club lounge access (Pilot, High Floor)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Minibar, in-room safe, desk, soundproofing

Standard Room

  • Sleeps 3
  • 1 Twin Bed

Premium Room, 2 Double Beds, Club lounge access (High Floor)

  • Sleeps 3
  • 2 Double Beds

Similar properties

Exterior

W Suzhou

Pool
Spa
Free WiFi
Restaurant
4.6 out of 5, Wonderful, (91)
The price is €158
for 1 room
includes taxes & fees
10 Jan - 11 Jan
W Suzhou

About this property

Crowne Plaza Suzhou, an IHG Hotel

Luxury Suzhou hotel in Suzhou Industrial Park with 3 restaurants
This hotel features 3 restaurants, a marina, and a full-service spa. WiFi in public areas is free. Other amenities include an indoor pool, a health club, and a bar/lounge.
Crowne Plaza Suzhou, an IHG Hotel offers 388 accommodations with minibars and safes. 42-inch LCD televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

A marina and a health club are featured at the hotel. An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, 佳莉雅RE-WELLNESS. Services include facials and body treatments. The spa is equipped with a sauna and a spa tub. The spa is open daily.
During your stay at Crowne Plaza Suzhou, an IHG Hotel, you're just a quick walk from Jinji Lake. Free WiFi in public areas, 3 restaurants, and a full-service spa are available.
  • Free WiFi
  • For dining with pool views, stop by 圣汐Sun Seeker, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Indulge with body treatments, massages, or facials at 佳莉雅RE-WELLNESS
  • Services include a kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Jinji Lake and 9 minutes by foot from Gate to the East
  • Train station pick-up shuttle service available for a fee
Crowne Plaza Suzhou, an IHG Hotel offers its guests a full-service spa, a marina, and an indoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and meeting rooms are available. A seasonal outdoor pool, a health club, and a sauna are also featured at the luxury Crowne Plaza Suzhou, an IHG Hotel.

Smoking is allowed in designated areas at this 5-star Suzhou hotel.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:00 AM.
圣汐Sun Seeker - Overlooking the pool, this buffet restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available. Reservations are required.
鲍鱼王子Abalone Prince - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
臻炉逸Zhen Hotpot - Overlooking the pool, this restaurant serves lunch and dinner. Reservations are required. Open daily.
香茗舫Fragrance - This coffee shop overlooks the pool. Open daily.
马里亚纳Mariana - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.
Room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Motorhome/coach/lorry parking on site
  • Free off-site parking
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:00 AM: CNY 128 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • 圣汐Sun Seeker
  • 鲍鱼王子Abalone Prince
  • 臻炉逸Zhen Hotpot
  • 香茗舫Fragrance
  • 马里亚纳Mariana

Things to do

  • Arcade/games room
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room

Family friendly

  • Arcade/games room
  • Children's club
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Playground
  • Fridge
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Marina on site
  • Terrace

Spa

  • Body treatments
  • Facials
  • Massages
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 42-inch LCD TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Fridge

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 128 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Crowne Plaza Hotel Suzhou
Crowne Plaza Suzhou
Suzhou Crowne Plaza
Crowne Plaza Suzhou Hotel

Crowne Plaza Suzhou, an IHG Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 108 out of 144 reviews" "
Rating 8 - Good. 25 out of 144 reviews" "
Rating 6 - Okay. 10 out of 144 reviews" "
Rating 4 - Poor. 1 out of 144 reviews" "
Rating 2 - Terrible. 0 out of 144 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stoyan, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super conveniently located, with a super beautiful lake trail leading to an area with fountain shows at night. 10 minute walk to the arch building, which has an insanely huge shopping mall around it with many dining options. The hotel itself is nice and clean. The views and locations are amazing, would definitely stay again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Julie

Stayed 4 nights in Jul 2024

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at Crown Plaza is very friendly and accommodating during my stay and made me feel comfortable and happy! Also, the continental breakfast has a great variety. They cleaned my room very well and got to know me as a regular requesting oat milk lattes in the morning. Room service was always attentive and friendly. I would definitely stay here again
Stayed 17 nights in Jul 2024

8/10 Good

winnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Great location near Suzhou biggest mall, lots of restaurants, shops, and activites for kids. They upgraded us to a family suite with great views and a bunk bed for the small kiddos. Their customer service was great.
Stayed 2 nights in Jul 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 1 night in Jul 2024

10/10 Excellent

jerry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to music fountain
Stayed 3 nights in Jun 2024

10/10 Excellent

Ning

Travelled with family
Sunny Jiang
Highly recommend, everything’s perfect for family trip!
Stayed 2 nights in Jun 2024

10/10 Excellent

Shijun

Stayed 2 nights in Jun 2024

10/10 Excellent

ying

Stayed 1 night in Jun 2024

10/10 Excellent

Walter, Vienna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

6/10 Okay

Yan

Stayed 1 night in Jun 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location next to Suzhou center
Stayed 1 night in May 2024

8/10 Good

mike

Stayed 2 nights in May 2024

8/10 Good

Yingzi

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great, beautiful view! Staff are very friendly. Breakfast is amazing, so many choices.
Stayed 4 nights in Apr 2024

10/10 Excellent

Xiaomin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Hotel had small fire but under control. The best part is how they deal with emergency. They put guest satisfaction at first. Beside the great service, the hotel is beautiful. You get the view of the Jingji lake and the door of the east. Very convenient to the mall and countless restaurants on the Ligongdi,easy subway ride to the old town as well. I will definitely stay there again. Highly recommended!
Stayed 2 nights in Oct 2023

10/10 Excellent

CHEE KUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

NELSON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Kyna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great except there is no coffee maker in the room.
Stayed 3 nights in Jan 2020

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Fantastic
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointment of the room I get.
Staff at check in counter told me that they had no King bed room for me which I booked. And said it is not confirmed when I book. I need to argue with them and show the confirmation email to her, then finally she give me one, but in 2nd floor, face to the front entrance of which all people can see through my room if I open the curtain. I was so disappointed on this, if she can explain to me the condition of the room, I may accept the twin room, her attitude is rude.
Stayed 1 night in Jul 2019

8/10 Good

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic hotel, good for a weekend stay.
Great hotel, good food, nice pool overlooking the lake. Only downside is the decor, though immaculately clean, is a little bit dated. The gym and spa were under construction during our stay, alternate arrangements were made for the gym. This construction was not noted during the booking phase, but the construction did not disturb us with noise at all.
Stayed 1 night in Jun 2019

10/10 Excellent

SANDRO ALMIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is amazing!!
I've got an upgrade for an outstanding room. I've loved this hotel!!
Stayed 1 night in Jan 2019

10/10 Excellent

Xyao Yun, Pennsylvania us

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply love it! Especially the breakfast!!

8/10 Good

Peter, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
A very good hotel, great room, excellent breakfast, great choices btoh western and chinese. Internet worked well. However location is a way from any where like restaurants, shops etc.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort