4/10 Poor
siobhan
Travelled with family
4 Dec 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve never given a negative review before, but this was not worth the price and an actual health hazard. It is the most disappointing stay I’ve ever had. I’ve stayed in hostels cleaner than this.
When we arrived at the room the floors were so slippery we couldn’t walk on them. We tried cleaning them with the towels and hot water but could not get the slippery substance off. We ended up calling reception who sent housekeeping to fix it. The girl was so lovely and did her best to get the substance off but took a lot of boiling water and scrubbing. She was struggling to walk on it even with her joggers on.
The whole appartment stunk of mould. The carpets, lounge, cushions, bed heads, walls. I didn’t sleep a minute all night and could barely breathe from the mould. I ended up sleeping on the tiles on the bathroom floor to get away from the mould smell. My mum slept outside on the sun bed (we were away for her 60th bday and I am heavily pregnant). The beds were like laying on concrete and pillows to match, hence the bathroom floor and outdoor sun bed weren’t much of a downgrade.
Not much phases us when travelling but when you are paying these prices I was genuinely shocked at the lack of hygiene. No one should have to sleep in mould.
The staff were friendly and facilities (pool, breakfast) nice enough. Buggy service was great. We unfortunately will not be back after this experience.
siobhan
Stayed 1 night in Dec 2024