2/10 Terrible
Erin B.
5 Dec 2024
Disliked: Cleanliness
Unfortunate
Thanksgiving 4 day vacay: about $4500ish for this place. Hot tub.. did not work. At all. refunded a token $350. Two of the queen beds very uncomfortable. Basically unsafe, but fixable. Main tv in family area only works with HDMI cable to device (so, doesn’t work). Not an internet issue. The other tvs worked ok with internet we signed into our own YOUTUBETV to watch football or parade Also remotes were mixed up but of course easy fix for guests, but annoying. Needs majorly restocked- while the home sleeps 11 (but will be charged extra over 5) there were 3 teaspoons and 4 dinner knives, 5 water glasses.. no small juice size glasses and no children’s cutlery as stated in the listing. No extra sheets at all. We laughed it off and bought paper plates/bowls and used our water bottles. But come on Gabe, you can do better! Unclear fees. After asking SEVERAL. times to management, I called customer service and found out that after 5 people they charge a nominal fee PER PERSON. So, if you’re over 5, add about $100 per person. With not the amenities you think you’re paying for a special holiday with family. Yikes! (Including pet and cleaning fees). Communication/Service: Very disappointing and very slow. Completely ignored billing question for days then said I must “not have seen” response. GOOD LUCK! Trust your gut like I should have done after reading “just one” negative review. Now seeing how accurate it was, maybe they will get management company. Lovely view!
Erin B.
Stayed 4 nights in Nov 2024