Not all of the staff was very friendly. I am an American living in Germany, but I am not yet fluent in German, so I asked the lady nicely "Sprechen Sie Englisch?" She brushed me off so quickly and rudely, and promptly ignored me to help another guest...even after the other guest motioned that I was there first. I then explained to her in German that I have a reservation and only wanted to know where I could park. After that she changed her attitude, but it was a horrible first impression. I went back a couple hours later to ask (in German) if I could check in a little early. I was told the check-in time is actually 3pm, not 2pm. However, she did let me check in a little early. The room I got was on the top floor and was more of a suite with windows on 3 sides with cute views. The room and bathroom were very spacious and I was grateful for the fan available, but the free WiFi did not work up there. I paid for the breakfast, and it didn't disappoint. I picked the hotel for the great location, for the earlier check-in time, and because they accept pets. I would've loved the hotel had the reception not been so frosty. I understand I'm just borrowing this country (and that is why I have put quite a bit of effort into learning the language), but the hotel description shouldn't read "multilingual staff" if I'm going to be told rudely they won't speak English.