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Hotel Riu Palace Costa Rica - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Riu Palace Costa Rica - All Inclusive

Aerial view
4 outdoor pools, pool umbrellas, pool loungers
Interior
Minibar, in-room safe, desk, blackout curtains
Water park

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Room service
  • Breakfast included
  • Pool
  • Spa

Explore the area

Map
Playa Matapalo- Sardinal, Carrillo, Sardinal, Guanacaste
  • Diamante Eco Adventure Park
    ‪2 min walk‬
  • Coco Beach
    ‪39 min drive‬
  • Ocotal Beach
    ‪43 min drive‬
  • Liberia (LIR-Daniel Oduber Intl.)
    ‪53 min drive‬

Room options

View all photos for Junior Suite, Courtyard View (U)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, Courtyard View (U)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (E)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, Ocean View (E)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, Ocean View (B2C-CA)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (E)

Minibar, in-room safe, desk, blackout curtains

Suite, Jetted Tub, Ocean View (E)

  • 73 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Courtyard View (B2C-CA)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, Courtyard View (B2C-CA)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-CA)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, Garden View (B2C-CA)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | C)

Minibar, in-room safe, desk, blackout curtains

Suite (Jacuzzi | C)

  • 73 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior (L))

Minibar, in-room safe, desk, blackout curtains

Junior Suite (Superior (L))

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (U)

Minibar, in-room safe, desk, blackout curtains

Family Suite, 2 Bedrooms (U)

  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (U)

Minibar, in-room safe, desk, blackout curtains

Suite, Jetted Tub, Ocean View (U)

  • 73 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Garden View (U)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, Garden View (U)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (C)

Minibar, in-room safe, desk, blackout curtains

Family Suite, 2 Bedrooms (C)

  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite (L)

Minibar, in-room safe, desk, blackout curtains

Junior Suite (L)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout curtains

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, desk, blackout curtains

Family Suite, 2 Bedrooms (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (L)

Minibar, in-room safe, desk, blackout curtains

Suite, Jetted Tub, Ocean View (L)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Courtyard View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (B2C-US)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, Courtyard View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (B2C-US)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, Ocean View (L)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (L)

Minibar, in-room safe, desk, blackout curtains

Family Suite, 2 Bedrooms (L)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior (L))

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, Ocean View (U)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Courtyard View (B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (U)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Courtyard View (U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (E)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, Garden View (E)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (E)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, Courtyard View (E)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, Ocean View (C)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

Minibar, in-room safe, desk, blackout curtains

Family Suite, 2 Bedrooms (B2C-CA)

  • 73 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Jacuzzi | B2C-CA)

Minibar, in-room safe, desk, blackout curtains

Suite (Jacuzzi | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Courtyard View (C)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, Courtyard View (C)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (C)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (C)

Minibar, in-room safe, desk, blackout curtains

Junior Suite, Garden View (C)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Courtyard View (C)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

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About this property

Hotel Riu Palace Costa Rica - All Inclusive

Family-friendly property on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Costa Rica - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.
Hotel Riu Palace Costa Rica - All Inclusive offers 538 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Sardinal property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a hot tub and a steam room. Guests under 17 years old are not allowed in the spa.
Hotel Riu Palace Costa Rica - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Diamante Eco Adventure Park. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 4 restaurants, a coffee shop, a swim-up bar, and a poolside bar
  • Splash around at the free water park with a waterslide or swim in the 4 outdoor pools
  • Indulge with massages, facials, or body scrubs at Renova Spa
  • Services include free grocery shopping service, free supervised childcare, and dry cleaning/laundry
  • Onsite recreation includes tennis courts, a 24-hour gym, and a steam room
  • Guests have great things to say about the location and the helpful staff
  • Steps from Diamante Eco Adventure Park and 7 minutes by foot from Playa Matapalo
Hotel Riu Palace Costa Rica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Palace Costa Rica - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, a nightclub, and a 24-hour fitness center are also featured at the family-friendly Hotel Riu Palace Costa Rica - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Sardinal property.

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
Hotel Riu Palace Costa Rica - All Inclusive has 4 restaurants on site.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Rowing/canoeing
Surfing/body boarding

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • 4 outdoor pools
  • Fitness classes
  • Beach volleyball
  • Bike storage
  • Children's pool
  • Free water park access
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Tennis
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised childcare
  • Free water park access
  • Corner/local shop
  • Playground
  • Separate living room
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Facials
  • Massages
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • Beach towels
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Costa Rica - All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica - All Inclusive Sardinal

Hotel Riu Palace Costa Rica - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 519 out of 1126 reviews
Rating 8 - Good. 296 out of 1126 reviews
Rating 6 - Okay. 167 out of 1126 reviews
Rating 4 - Poor. 82 out of 1126 reviews
Rating 2 - Terrible. 62 out of 1126 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rhonda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was beautiful. The manager Benny was rude and arrogant.
Stayed 5 nights in Nov 2024

4/10 Poor

ALICJA, Middle Village

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is old and not very clean, the rooms are in poor condition, not very clean, there is a terrible smell in the room, it soaked into all my clothes. I do not recommend this hotel, the only plus is the number of pools, a lot of them, which could also be cleaner. The hotel staff were very nice and helpful.
Stayed 6 nights in Nov 2024

10/10 Excellent

Aquib

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend getaway. The property is super well maintained, solid meal options and staff is incredibly friendly.
Stayed 4 nights in Nov 2024

6/10 Okay

Valeria

Travelled with partner
Liked: Staff & service
Wherever we went it was not a comfortable chare, not in the room, the theatre, or the hall. We were glad to get home and have a few days off to relax after this vacation! The food selection was poor.
Stayed 5 nights in Nov 2024

2/10 Terrible

Sylvia, Highland Park

Travelled with family
Liked: Staff & service
Disliked: Amenities
The rooms are subpar at best. Old. Outdated. But clean. My frig broke and was leaking on floor for 2 days. Food just ok. Lack of nightlife. Needs more diversed entertainment. Lobby Was old and ugly looks like old scargace hotel.
Stayed 3 nights in Nov 2024

10/10 Excellent

Julie Leanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
RIU Palace was beautiful. It looks big and expansive from the outside, however everything is withing easy walking distance from pools to rooms to restaurants and the beach
Stayed 6 nights in Nov 2024

8/10 Good

Christina Merri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing. Rooms are out dated but you aren’t in them much so it’s fine. That was my only complaint. Otherwise it was an excellent time!
Stayed 4 nights in Nov 2024

2/10 Terrible

Simin

Stayed 3 nights in Nov 2024

2/10 Terrible

Jeremey

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I sent money to Expedia for the booking. I arrive to the hotel, the hotel says my booking is cancelled. Expedia pretends to not know what is going on, then the hotel reciprocates this same notion. Expedia, and the hotel, both stole my money.
Stayed 5 nights in Nov 2024

2/10 Terrible

Matthew

Travelled with partner
Disliked: Cleanliness, staff & service
My wife and I stayed at many different RIU Palace across the world. This was one of the worse ones we stayed at. This resort lacked entertainment and engagement. I was shocked because every RIU is know for entertainment. They offered games by the pool, but didn’t try to include many quest instead they just had like 5 guest playing. It rained a good amount of time during our trip and the resort couldn’t seem to hold many indoor activities or events. When speaking with other guest, it seemed we all had the same experiences. On our last night, our room was having technical difficulties and wouldn’t allow us to enter. The staff tried opening it with their master key and it still didn’t work. We were placed in an empty room for the night. When morning came, we expected the room would be open so we can make it to our scheduled excursions but it wasn’t. We were told maintenance wouldn’t be in until 8am. Management informed us multiple times we would receive a one day refund for the inconvenience with the room door but they couldn’t process it since we purchased our stay through Expedia. The manager stated Expedia would have to email the resort directly for a refund. It has now been 4 days and Expedia has been trying to get a hold of management but they have been avoiding dealing with the issue in hopes we would forget they promised this refund. Overall, I would not recommend this resort. I would recommend other RIU palace in the world just not Guanacaste Costa Rica.
Stayed 5 nights in Nov 2024

4/10 Poor

Natalie

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Our experience in CR. No for partying
The service was amazing. The bed was comfortable. The food and drinks are really good. The place is really good overall. The only thing that we didn’t like is the guidance when you check in We were not told there’s two hours between breakfast and lunch that you don’t get any food besides A few sandwiches and coffee. I think they should tell you how many restaurants and the hours of operation once to check in. I will suggest to check the weather before you go. We went on a hurricane, so it was raining all day So we didn’t even get the beach or sun. Also, if you planning to go dancing or do something keep in mind that the nearest town is about at least one to two hours away. This place is to men to do outdoor stuff If you want to party, then the best will be at the resort , They don’t have any clubs for dancing, but they’re building one and they should be open next year . The rooms are outdated they look like the 80s. So they don’t look as nice as the pictures showed. A lot of times I didn’t taste any alcohol on my cocktails so if you want to get more for your money, I will suggest to ask for shots. Other than that, there’s not much to do there besides chill drink and eat and they have a band every night playing, but it’s usually local music. (Spanish) My suggestion is to have a DJ with more pop dance music for the guest.
Stayed 7 nights in Nov 2024

2/10 Terrible

Michael Carl

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to ask repeatedly for service over a three day period and after receiving nothing I asked for or any responses, I just gave up.
Stayed 6 nights in Nov 2024

8/10 Good

Avery

Stayed 5 nights in Oct 2024

6/10 Okay

Carrie

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Nov 2024

8/10 Good

Taylor Rose

Travelled with family
Liked: Cleanliness, amenities
great price, great food, everything opens late 9-10am, everyone was very friendly and felt safe
Stayed 5 nights in Nov 2024

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff was amazing. Everyone went above and beyond to meet our needs. The food unfortunately needs to improve but other than that I would definitely return!
Stayed 14 nights in Nov 2024

8/10 Good

Rebecca

Liked: Staff & service
The staff was lovely. There were multiple elevators broken for the entire 6 days we were there. Great View.
Stayed 5 nights in Nov 2024

4/10 Poor

Jennifer

Customer service
Our stay was average. It was very frustrating to have to show up to the restaurants at 5:30 in order to get a seat. Then some of them would be closed on nights we wanted to attend. The main issue is when we were leaving the resort, there was a tremendous amount of rain to the point the road was washed out. Our transport service advised our driver to turn around and have us wait out the rain at the resort. This was at 11:00AM. We attempted to do this; however, we were not allowed past the front gate. I even explained that we just wanted to wait in the lobby and use the restroom. We were told that we would have to pay an additional night to do this. This was very disheartening since we had already stayed there, had another reservation at a different resort, to attend a work conference. Our safety was at risk and RIU did nothing to accommodate. I don't think we will ever stay at this resort chain again.
Stayed 4 nights in Nov 2024

8/10 Good

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time for my birthday! They even decorated my room with balloons. The dinner restaurants are hard to in get if it’s busy. But other than that I enjoyed myself. The bartenders are were amazing and the front desk staff made me feel celebrated & welcomed.
Stayed 3 nights in Nov 2024

6/10 Okay

Rosalia

Travelled with group
Disliked: Amenities, property conditions & facilities
AC in room was not working. I called the reception desk multiple times and eventually the receptionist told me there is nothing they can do about it.
Stayed 4 nights in Nov 2024

10/10 Excellent

Maribel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the staff and I did enjoy the resort but there are a few things that need attention. I like that you can go to the other Rio resort as well. I will say the buffet was great for breakfast and lunch but at dinner time it was not so great. The seating was a little unorganized at the buffet for breakfast, lunch and dinner. Some people would just be told to sit anywhere and there would be someone sitting there already so it caused some confusion and frustration with some guests. The A La Carte restaurants were not explained properly at the front desk. We were told to go at 530pm to make the line and then we would receive a beeper to come back when a table was ready but that was not the case at all. We needed to go back once they opened and see if they had any tables for the night. The pool bar staff (Calero, Christopher and Richard) were amazing and the drinks were always on point. Pool entertainment was good. Naye always made her way around talking to everyone and I loved that she was so personable. Night shows were pretty good. The room was cleaned everyday but our TV did not work. I called a few times and went to the front desk several times and no one ever came to fix it. The beach was a black sand beach and wasn’t too pretty. The amount of solicitors on the beach was insane! We walked down there once in our 6 day stay and that was enough. I would definitely go back and give it another try.
Stayed 5 nights in Oct 2024

8/10 Good

Ariel, Alachua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place we enjoyed our staying
Stayed 6 nights in Nov 2024

10/10 Excellent

JACQUELINE

Stayed 4 nights in Aug 2024

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024