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Novotel Santos Gonzaga

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Santos Gonzaga

Front of property
View from property
Minibar, in-room safe, desk, blackout curtains
2 bars/lounges
Sports facility

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping

Explore the area

Map
Av Dona Ana Costa 473, Santos, 11060-003
  • Miramar Shopping Center
    3 min walk
  • Shopping Parque Balneário
    5 min walk
  • Boqueirao Beach
    8 min walk
  • Santos (SSZ)
    92 min drive

Room options

View all photos for Standard Apartment, 1 Double Bed

Standard Apartment, 1 Double Bed

Standard Apartment, 1 Double Bed

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Apartment, 1 Queen Bed, View

Executive Apartment, 1 Queen Bed

Executive Apartment, 1 Queen Bed, View

  • 25 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Apartment, 1 Double Bed with Sofa bed

Superior Apartment, 1 Double Bed with Sofa bed

Superior Apartment, 1 Double Bed with Sofa bed

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Apartment, 2 Single Beds

Superior Apartment, 2 Single Beds

Superior Apartment, 2 Single Beds

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View

  • 25 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Apartment, 1 Queen Bed

Superior Apartment, 1 Queen Bed

Superior Apartment, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Novotel Santos Gonzaga

Hotel with bars, a short walk to Gonzaga Beach
Along with an outdoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. WiFi in public areas is free. Other amenities include a fitness center, a sauna, and valet parking. Housekeeping is available on request.
Novotel Santos Gonzaga offers 288 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Novotel Santos Gonzaga, you're just a quick walk from Gonzaga Beach. Features include free WiFi in public areas, plus 2 bars and an outdoor pool. Some of the pet-friendly amenities this property offers include food and water bowls and litter boxes.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym, a sauna, and bike rentals
  • Just a 1-minute drive from Gonzaga Beach and 6 minutes from Santos Harbor
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and litter boxes
Novotel Santos Gonzaga offers its guests an outdoor pool, a sauna, and a fitness center. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

You'll find a business center on site. Event space at this hotel measures 484 square feet (45 square meters) and includes conference space. The business-friendly Novotel Santos Gonzaga also features a garden, coffee/tea in a common area, and concierge services. For a fee, parking is available.

This 4-star Santos hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (BRL 35 per day)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: BRL 70.00 per person
  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Bike rentals
  • Fitness centre
  • Outdoor pool
  • Sauna

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Business services

  • Business centre
  • Conference space (484 square feet)

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: BRL 100 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Food and water bowls and litter boxes are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately BRL 70.00 per person
  • Valet parking fee: BRL 35 per day
  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Novotel Santos Hotel
Novotel Santos
Novotel Santos Brazil
Novotel Santos
Novotel Santos Gonzaga Hotel
Novotel Santos Gonzaga Santos
Novotel Santos Gonzaga Hotel Santos

Novotel Santos Gonzaga Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 491 out of 940 reviews" "
Rating 8 - Good. 292 out of 940 reviews" "
Rating 6 - Okay. 87 out of 940 reviews" "
Rating 4 - Poor. 42 out of 940 reviews" "
Rating 2 - Terrible. 28 out of 940 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Felipe, Malden

Liked: Staff & service
Disliked: Cleanliness
Precisa de manutenção ar condicionado pingando e a limpeza precisa melhorar. Mas talvez não tenha tido sorte dessa vez porque já vi pessoas falarem bem do hotel
Stayed 1 night in Aug 2024

8/10 Good

Regis

Liked: Property conditions & facilities
Great place.
Stayed 6 nights in Jun 2024

2/10 Terrible

Tarek

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Wagner

Stayed 2 nights in Feb 2024

4/10 Poor

Theresa Marie, Aurora

Travelled with group
Disliked: Staff & service, amenities
Went to bar area & no service. Went to lobby & they sent someone up. When bartender came, was told that I was Not able to buy one glass of wine but insisted on me purchasing a bottle. Had to walk 2 blocks at night to obtain a glass of wine.
Stayed 1 night in Feb 2024

4/10 Poor

wolfgang

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach
Stayed 1 night in Jan 2024

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Good service. Bad tv and room lights very confusing.
Stayed 2 nights in Jan 2024

6/10 Okay

Lucia, Thorold

Travelled with family
Liked: Staff & service, property conditions & facilities
There isn't air conditioner inside the elevators and halls. The pool is very small, with only 3 recliner chairs, breakfast with limited options, same food every day, pool bar Very expensive!!!
Stayed 3 nights in Jan 2024

8/10 Good

alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Marcelina

Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Eduardo

Business traveller
Liked: Staff & service
Foi dentro da espectativa, poderia ser mais caprichado
Stayed 7 nights in Sep 2023

2/10 Terrible

Ulisses

Business traveller
Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jean-Pierre

Stayed 1 night in Apr 2023

10/10 Excellent

VIREN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Excellent for the price! Staff was very friendly and helpful
Stayed 1 night in Jan 2023

10/10 Excellent

ANIELLO

Stayed 1 night in Jan 2023

4/10 Poor

DANIEL

Disliked: Cleanliness
Stayed 1 night in Nov 2022

8/10 Good

Cristiane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and nice view. I’ve had some problems with AC in both rooms but as I was staying only one night, not a huge deal. Friendly staff willing to solve the issues.
Stayed 1 night in Oct 2022

10/10 Excellent

Thais

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Santos
The room was nice and clean. We stayed in the 18th floor and could see the ocean from it (even thou the building is a few blocks from the beach). My son slept in a side sofá, which was ok. Breakfast is a little extra but it was worthy and it is cheaper if you buy in advance. All staff was helpful and well-trained. Location is also nice, close to a mall and to Santos’ gastronomic street, with many options of restaurants and convenience stores. Overall we had a good stay and would come back.
Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 2 nights in Jun 2022

10/10 Excellent

Dagner, Greenacres

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2022

10/10 Excellent

Celina, Whitewater

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, great staff, very nice property.
Stayed 1 night in Feb 2022

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good!! Would be better if the hotel offer a coffee maker inside the room.
Stayed 3 nights in Feb 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este é um hotel muito bom, mas um pouco caro, mas o custo oferece muitas coisas, não é na praia, mas a uma curta distância a pé. A área do bar é agradável e o almoço, eu diria que é a melhor parte do hotel por um preço, há uma grande seleção de comida, mas pergunte o preço primeiro.
Stayed 5 nights in Dec 2021

4/10 Poor

Francisco

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021