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3.7 out of 5

"The hotel is in the centre of the town, near of the old town and La Concha beach. " More

By a verified traveller on Mon 24 Feb 2020

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Classic Apartment

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Classic Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room (Basic)

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Classic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Apartment

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Classic Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Sercotel Hotel Europa. During your stay, you're just a quick walk from Concha Beach. Features include free WiFi in public areas, plus a restaurant and a gym.

  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • 6 minutes by foot from Concha Beach and a 4-minute drive from Reale Arena

Sercotel Hotel Europa ratings based on 6 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sercotel Hotel Europa

Everyone (3) Family (2)
3 out of 5

Posted by on 10 Mar 2020

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Comment from Hotel Management

10 Mar 2020 by Guest Relations Manager

Estimado cliente, muchas gracias por su valoración! Un saludo,

5 out of 5
The hotel is in the centre of the town, near of the old town and La Concha beach.

Posted by on 24 Feb 2020

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Comment from Hotel Management

9 Mar 2020 by Guest Relations Manager

Dear guest, Thank you for the great review of our hotel! What a wonderful review of yours! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Manager

4 out of 5
Great location- close to beach and old town. Clean hotel. Pleasant staff. The only complaint I have was the noise from the elevator and corrider could be heard in the room but I would recommend for a short stay.

Posted by , from waterford on 21 May 2018

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3 out of 5

Stay elsewhere if possible.

Pros: The check in staff were friendly. The location was excellent also.
Cons: It badly needs to be renovated. Breakfast also was not worth the extra expense.
Location: Good location.

Posted by on 30 Oct 2016

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3 out of 5

Good family hotel

Excellent location and spacious but basic room. Breakfast good but staff could have had a friendlier demeanor

Posted by on 22 Oct 2015

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4 out of 5

Gutes Hotel mit zentralem Standort

Pros: Perfekter Service des Personals, mehrsprachig.
Location: Zwei Strassen vom Strand entfernt. Ideal für Stadtbesichtigung zu Fuss.
Perfekter Service des Personals, kleine aber sehr gepflegte Zimmer. Idealer Ausgangsort zur Stadtbesichtigung. Zimmer vorzugsweise nicht zur Einfallsstrasse nehmen. Grosszügiges Frühstücksbuffet. Preis für das Frühstück mit € 19.00 beurteile ich als zu hoch.

Posted by , from Baden, Schweiz on 11 May 2018

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Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at Sercotel Hotel Europa. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star San Sebastián hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 6 levels
  • Conference rooms
  • Built in 1990
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Separate dining area

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge) , Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Train station: San Sebastian Amara Station (1.1 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sercotel Hotel Europa offers 65 accommodations with minibars and a safe. This accommodation offers separate dining areas. Smart televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Dining room
  • Minibar
  • In-room dining (limited hours)
  • Smart television
  • Digital channels
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11 AM.

On-site venue – This restaurant specialises in Basque cuisine and only serves lunch.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Casino nearby
  • Health or beauty spa nearby
  • Scooter/moped rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible public bathroom
  • Handrails in stairways
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 16

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

This property accepts credit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Credit card pre-authorization
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • No cots (infant beds) available
  • Property registry number - HSS00550
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Commonly-touched surfaces are cleaned with disinfectant

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 14.90 to 14.90 for adults and EUR 14.90 to 14.90 for children
  • Covered self-parking fee: EUR 25 per day
  • Nearby parking fee: EUR 25 per day (492 ft away; open 8:00 AM to midnight)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sercotel Hotel Europa San Sebastian
  • Husa Europa Hotel
  • Husa Europa Hotel San Sebastian
  • Husa Europa San Sebastian
  • Husa Europa Hotel San Sebastian - Donostia
  • Sercotel Europa San Sebastian
  • Husa Europa San Sebastián Donostia
  • Sercotel Europa
  • Hotel Sercotel Europa
  • Husa Europa
  • Sercotel Hotel Europa Hotel
  • Sercotel Hotel Europa San Sebastián
  • Sercotel Hotel Europa Hotel San Sebastián

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
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